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They done a good job and was very respective of house , covering shoes before entering the house, They was thorough on checking heating and cooling unit, they are welcome back any time.
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Travis was a very pleasant young man he wore cover over boots when coming into our home, he went directly to furnace and checked voltage on heater and then replaced door and made sure it was secure, He checked heat pump in same manner with volt age and sprayed out core on heat pump was very little particles in pump again he made sure all access to pump was button up. I think Travis was a friendly person and done a great job representing Grogg's.
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Adam has always been a true professional when he has performed services at our house. He has completed his tasks quickly and efficiently. He always takes time to explain functions to me on how to operate things before he leaves.
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I trust Grogg's Home Services and have used their services for HVAC, Plumbing, and Electrical. Very pleased with the quality of work. Also, I appreciate that they communicate well and send a photo of the technician who will be arriving at my door.
Response from Grogg's Home Services:
Thank you for the great review and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Performed maintenance on equipment. Changed AA413 and AA313 filters as well as 35 humidifier pad. Verified working status of REME Halos and surge protectors. Discussed comfort club renewal with customer.
Performed Platinum Comfort Club Membership Tune-Up on Heating System 2016 Ruud heat pump system w/ 20x20x1 filter. All checks good at this time. Homeowner inquired about duct cleaning process when speaking of her allergies, will quote for her reference, may be interested in the upcoming summer.
Service No Charge Flushed the system and turned the valves to the right direction
Misc. supplies -replaced 40 gal hot water heater with 50 gallon hot water heater. Replaced pressure reducing valve in crawl space due to high water pressure.
Performed Platinum Comfort Club Membership Tune-Up on Heating System: very clean inside, dusted off top of cabinet. inspected heat strips and all electrical connections. bluQR light is active. surge protector is active. heat rise is good. customer may be interested in the cozy home plus in the future.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System Filter size is 20-20-1. Cleaned and checked operation of air handler heat pump. Discussed comfort club renewal with customer.
Service Call Platinum Client - Hot Water Tank Had No Capacity, Would only run hot for a few minutes. Troubleshot HWT. Thermostats were set correct, Elements were Pulling Proper Volts with each leg having Proper Amps. Removed Dip Tube and Found that it was in 6 Inches of Sediment. Cut it Shorter for a Temporary Fix Until a New HWT is Installed. T&P us Dripping. Excessive Water Pressure - 105psi - Has Water Pressure Regulator in Crawl Space, Recommended Replacing with New Valve and Pressure Gauge. Adjusted Regulator and it Did go Down. Still Needs Replaced Gave Quote to Replace Customer Provided Kitchen Sink and Faucet. Gave Quoto for Dryer Termination Kit.
Performed 17 Point Labor Warranty Check extending Labor Warranty for a one year period. Changed filters, verified working status of surge protectors on outdoor units. Recommend installation of surge protectors on indoor units as well. Checked refrigerant levels and the rest of the systems operation. All checks were good.
Performed Platinum Comfort Club Membership Tune-Up on Heating System
Performed Platinum Comfort Club Membership Tune-Up on Heating System - customer just recently changed filter. Air handler heat pump system. Heat strips were functioning correctly. Heat pump system was working properly as well. Recommend surge protector for equipment.
Installation of a new Ruud Variable Speed Furnace and Air Conditioning system with an Ecobee Smart Stat
Yearly Maintenance Check Performed by Travis W.
