5349 Dupont Road
Parkersburg, WV 26101
304-863-3553

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Local Reviews
for mount clare, wv

Rated 4.0 out of 5 stars based on 8 customer reviews

Great service tech

Above and beyond to get it done is shorts time with professional attitude

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Fantastic Service when really needed !!

Your tech Klye went above and beyond to make sure that our problems were solved and that we had heat on one of the worst cold nights of the season. Kyle is to be commended and he is an employee that others should strive to be.

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Follow-up service call

Just a note of thanks and appreciation to Grogg’s Heating and Air and to our technician Fred from the Parkersburg area. Amid all of the COVID 19 going’s on, we received a phone call from our local office and was advised the we were due a follow-up service from last year. We scheduled this for today Wed. the 25th and Fred contacted us ahead of the advised time and said that he was in the area and could come by and take care of our service. As I mentioned, this is in the midst of the Corona scare and I had concerns about our safety and his wellbeing also. Fred was VERY understanding and showed a lot of respect for our concerns, he advised me that he would respect our concerns and would do the service call or reschedule if we felt the need to. He made mention to me, as we all have heard that PPE are very scarce and hard to get so I provided some gloves and he proceeded to take care of our service and he kept our distance and the whole call went off very well and we renewed our service agreement with Grogg’s for another year. Hats off and much appreciated thanks to Fred and the Grogg’s team !!

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Excellent

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Very good.

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great service

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Not so great

It was never set up right, the duct work was done wrong and they had to redo it. The thermostat wire was cut short so I had trouble with that too, now the duct work is dripping water above the furnace. And every time someone new would be working on it!


Response from Grogg's Home Services:

We are sorry James for the problems we have caused. I will follow up and reach out to you tomorrow.

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Job Locations
for mount clare, wv

Corey B.

Corey B. Job Checkin

maintenance


Corey B.

Corey B. Job Checkin

Service Call Platinum Client revised duct modification quote to reflect current pricing. customer would like to add one 12-inch return with a 12x14 return grill to living room. this will make up for the lack of return that is affecting system performance. customer would also like to replace the capacitor at time duct modification. customer accepted quote, scheduled duct modification for May 25th.

Service Call Platinum Client

revised duct modification quote to reflect current pricing. customer would like to add one 12-inch return with a 12x14 return grill to living room. this will make up for the lack of return that is affecting system performance. customer would also like to replace the capacitor at time duct modification.

customer accepted quote, scheduled duct modification for May 25th.

Kyle P.

Kyle P. Job Checkin

Service Call Platinum Client pressures were 113/266 did drive up liquid Saturation to 80 degrees ambient temp is 50 vapor Saturation is 34 return temp is 67 customer complaint was had to keep turning down thermostat to get unit to kick on did find that thermostat was scheduled to cool to 78 did set all days to 68 do believe this was the issue pressures looked good Givin the ambient temperature.

Service Call Platinum Client
pressures were 113/266 did drive up liquid Saturation to 80 degrees ambient temp is 50 vapor Saturation is 34 return temp is 67 

customer complaint was had to keep turning down thermostat to get unit to kick on did find that thermostat was scheduled to cool to 78 did set all days to 68 do believe this was the issue pressures looked good Givin the ambient temperature.

Corey B.

Corey B. Job Checkin

Demand service


Jordan H.

Jordan H. Job Checkin

Installed a new A.O. Smith 40 Gal Natural Gas Hot Water Tank

Installed a new A.O. Smith 40 Gal Natural Gas Hot Water Tank

Matthew S.

Matthew S. Job Checkin


Corey B.

Corey B. Job Checkin

demand service


Corey B.

Corey B. Job Checkin

Demand service


Doug H.

Doug H. Job Checkin

Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked running pressures and capacitor. Checked and cleaned all electrical connections.

Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Checked running pressures and capacitor. Checked and cleaned all electrical connections.

Doug H.

Doug H. Job Checkin

Surge Protector 120 Volt

Surge Protector 120 Volt

Doug H.

Doug H. Job Checkin

Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked and cleaned all electrical connections. Checked capacitor even though it is rusted it is still in spec.

Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Checked and cleaned all electrical connections. Checked capacitor even though it is rusted it is still in spec.

Doug H.

Doug H. Job Checkin

Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked both air filters on both systems and replaced one down stairs. With customers own filter. Checked and cleaned all electrical connections. Tested capacitors as well. Both systems are in good running condition at this time. Plugged hole left in flue.

Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Checked both air filters on both systems and replaced one down stairs. With customers own filter. Checked and cleaned all electrical connections. Tested capacitors as well. Both systems are in good running condition at this time. Plugged hole left in flue.

Doug H.

Doug H. Job Checkin

Performed Platinum Comfort Club Membership Tune-Up on Cooling System

Performed Platinum Comfort Club Membership Tune-Up on Cooling System

Kyle P.

Kyle P. Job Checkin

Performed Platinum Comfort Club Membership Tune-Up on Cooling Syste Did do maintenance on cooling system Capacitor read 44.3 /5.18 Standing pressures @109@ 33 ambient Coils cleaned Contacts look to be in good order Do recommend adding surge protection to unit to help protect investment

Performed Platinum Comfort Club Membership Tune-Up on Cooling Syste
Did do maintenance on cooling system
Capacitor read 44.3 /5.18
Standing pressures @109@ 33 ambient 
Coils cleaned 
Contacts look to be in good order 
Do recommend adding surge protection to unit to help protect investment

Corey B.

Corey B. Job Checkin

service call