Always a pleasure to have Corey and Michael show up to service/repair or install maintenance for Furnace/Air Conditioner
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Overall Experience
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Overall Experience
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The technician was very professional and arrived earlier then predicted. Fixed my furnace quickly and better yet, cheaply. Thanks Groggs
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Had an after business hours problem with furnace. Was contacted right away by the technician. John was courteous, knowledgeable and good at his job. He was very thorough with his inspection and had the furnace back up and running in no time. Thanks again!
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On time Serviced Furnace Replaced Filter Came back to finish the job Installed new Flexible ducting
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He was very helpful in getting the furnace to run. I’m not sure if he changed the filter yet I’ll ask him tomorrow. He is to return tomorrow to finish the service.
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Response from Grogg's Home Services:
Thank you for the great review and your confidence in our services. Please consider us in the future for all your other Home Services needs. Don't keep us a secret.
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Service Call After Hours Fee system not running due to no call for heat, wireless thermostat says it is set to heat. wireless control module indicating normal operation with no calls. inspected thermostat batteries and found that they are wet and corroded. batteries have failed preventing thermostat from sending signal. replaced batteries and cleaned out moisture. system operating normally at this time. advised customer that if this issue persists the thermostat may need to be replaced. advised customer that options would be the same thermostat, a Honeywell wireless or to run new wire for wired thermostat.
Misc. supplies -checked toilet, seemed to be working fine.
Performed 18 Point Platinum Plus Comfort Club Membership Check-Up on Plumbing System
Service No Charge Upon inspection found unit to have a clogged drain just blew it out with nitrogen.
Misc. supplies -garbage disposal needs replaced, customer said she might try it herself or buy one and call us to put on at a later date.
Service No Charge Did replace damper controlling upstairs duct verified proper operation closed on call for upstairs no issues at this time
A.O. Smith 40 Gal Natural Gas Hot Water Tank
diagnosed condenser fan motor not starting on occasion. capacitor is a 3 microfarad testing at 3 microfarad. able to start motor by giving it a push start with a stick. advise customer that this means the motor is failing quoted motor and blade approximately $1,000 to repair. customer would like estimate to replace would like us to check availability on parts. scheduling estimate for replacement. also here to install automatic damper, supply house sent the wrong damper ordering correct damper.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System 2018 comfortmaker furnace combo with a 1975 Lennox a/c using a 16x25x1 filter. Technician here in January addressed leak issue fixing pvc work, already extreme rusting through furnace however condensate pump is operational and no sign of active leaking at this time. Ensured clear drains, pump, collection box and inducer. Overall system is operating best it can, however a/c is on very borrowed time, coupled with prior leak issues most likely deteriorating life span of newer furnace. Customer would like a comfort advisor consultation about their options.
