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I was pleased with the service call. Both employees knew what they were doing, and were very professional.
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Greg was very knowledgeable and he worked fast. I appreciate everything he did. Coming out on a weekend when we needed him the most. Thank you Greg.
Response from Grogg's Home Services:
We’re so glad you had a good experience.
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Technician took the time to explain and answer all our questions
Response from Grogg's Home Services:
Thank you for the great review. Please consider Grogg's in the future for all your home services needs.
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AC repair visit. Upon air conditioning repair inspection diagnosed system empty of 410A refrigerant, quoted recharging 13.3lb factory charge. System has leak, customer would like estimate for air conditioner replacement.
Customers blower wheel is coated in dirt and dust. Customer has severe dust allergy, ducts have never been cleaned. Customer interested in duct cleaning. Applied for financing, 6months no interest, duct cleaning scheduled for may 17.
Performed Platinum Comfort Club Membership Tune-Up on Heating System gas pressures measured at 3.42 with a 70 degree temp rise, pressures adjusted to 3.2 and achieved a 65 degree rise. changed filter (413) system passes combustion analysis with CO(o) 42 ppm, system operating normally at this time.
Service Call Fee: 29 years old Furnace, pilot will not stay lit, diagnosed failed thermocouple. replace thermocouple. system operating at this time. performed combustion analysis on system, system passes with 100ppm in exhaust, 50ppm or less in each chamber. spoke to customer about efficiency and safety concerns that come with age, system is a natural draft furnace running at 75% efficiency, customer uses propane, advised that a newer high efficiency furnace could save them cost on propane. customer would like an estimate to consider replacing
Performed Platinum Comfort Club Membership Tune-Up on Cooling System condenser coil is very dirty and full of grass clippings, cleaned coil and removed all grass from system. tested components all checked out well. customer operating system without a filter, did not have on that fit system. refrigerant pressures 124/267. verified 18° temperature drop.
DUCT CLEANING ONLY 1-2.5 TON AC 8-12 SUPPLIES - Includes Removing/Washing/Re-Installing Registers, Grilles & Diffusers. Cutting/Installing Access Panels. Air Sweep Blower.
Service Call Fee: Inspected the water heater. There is a leak from the lines above that is leaking onto the water heater. The tank has water standing on the top and is leaching between the shell and the tank. The water is coming out of the gas control causing the igniter to fail. The gas company has also shut the gas off to the water heater due to faulty pilot line because of the water leaking down it. Suggested that the water heater needed to be replaced due to the issues.
Service No Charge Upon inspection found unit had a dead snake that had curled up u Dre the board killing it and frying the board needs at least a new board to further diagnose. With the age of unit I would suggest replacement.
Service Call Fee: upon inspection found burnt control board and blower motor. Need furnace replaced.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System 2013 York heat pump system w/ 16x20x1 filter. All checks good at this time. Homeowner is interested in obtaining a humidifier option and potentially air purification in near future. Will quote her options for reference.
Performed Platinum Comfort Club Membership Tune-Up on Cooling & Heating System washed coils pressures 114/270 sat temp 37 degrees sc 9.3 sh 12.5 cap tested at 39.1 /5.02 compressor amps 5.57 fan 1.45 contactor looked good no pitting or carbon tracking. did not find any issues
