Bey professional and courteous technicians. Explained what they were doing, so I could understand. Personable fellas. Chad and the other two did a great job.
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Chris was very efficient, courteous and has a great personality. He is my sons age, and I can tell he has a good work ethic. My husband and I felt comfortable talking with him, and appreciate his honesty.
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Once again Groggs employees did a great job getting my air conditioning problems diagnosed and repaired.
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Techs were friendly, knowledgeable and explained what they were doing. Offered recommendations and made sure everything was in order before they left.
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All went well, problem fixed.
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Matthew worked hard to install our water softener. Fixed the piping to help me understand the system. Explained it all to my husband and I.
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Travis arrived on time, was professional, friendly, and accomplished what was needed. Groggs is very fortunate to have Travis on their staff, a very good man.
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Epson Espinosa is great, very knowledgeable, I had him writing his name on paper so I could request him the next time. He takes his time and explains and answers any questions you might have.
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Cleaned flame sensor on 2016 York furnace.
Performed Platinum Comfort Club Membership Tune-Up on Heating System 2014 Carrier heat pump system w/ AA213 filter and heat strips as back up heat. All checks good at this time both heating and cooling side and system has been cleaned and is operating properly. Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Performed Platinum Comfort Club Membership Tune-Up on Heating System Customer has no air conditiong in the house. Its only the boiler. Runing withing specs.
Identified a few issues with the system, performed a maintenance check up, and scheduled one of our comfort advisors to discuss replacement options. Technician Christopher
Performed Platinum Comfort Club Membership Tune-Up on Heating System Cleaned and checked operation of package unit. Changed 20-20-1 filter. All checks were good.
Service Call Fee:12 yr old Philco heat pump. Unit did not make noise that customer was experiencing while I was here. Checked capacitor and refrigerant pressures on both heating and cooling mode. Discussed with customer about cleaning out condenser coil.
Performed Platinum Comfort Club Membership Tune-Up on Heating System ‘03 split system w/ AA413 filter and using r-22 refrigerant. Replaced filter, all other checks good. Misunderstanding with visit time but customer may be interested in air purification options. Spoke briefly on options, but may call in for further info since they were not present at time of visit.
Performed Platinum Comfort Club Membership Tune-Up on Heating System American standard furnace/heat pump set up w/ electronic washable filter box and AAhumidifier(water panel #10) using gas emergency heat. All checks good at this time.
Performed Platinum Comfort Club Membership Tune-Up on Heating System 2013 Ameristar split system w/ 16x25x1 filter. Homeowner is aware of their leak situation on the cooling side, most likely from the evap coil itself and have had to refill the r410a refrigerant before. 60degrees outside today however as of this visit, system is not showing signs of issue. Just to not the a/c uses 2 caps instead of dual capacitor to support a 45/6mfd need. All other checks good at this time. Most likely will need to address the refrigerant next season when temperatures will be more showing of the leak.
