All went well, problem fixed.
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Matthew worked hard to install our water softener. Fixed the piping to help me understand the system. Explained it all to my husband and I.
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Travis arrived on time, was professional, friendly, and accomplished what was needed. Groggs is very fortunate to have Travis on their staff, a very good man.
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Epson Espinosa is great, very knowledgeable, I had him writing his name on paper so I could request him the next time. He takes his time and explains and answers any questions you might have.
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Excellent customer service very nice and full of great information!!! Enjoyed his visit
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Fred was very friendly, polite and told me exactly what he was going to do.
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I am so satisfied with Groggs. They put in a new furnace, worked on my toilet and put in a new bathroom floor. Did great work and their people are tops. I would never call anyone else!
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Furnace failed at night. Called in AM and at house in the morning.
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Technician was very knowledgeable and thorough with my annual service.
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Service Call Fee: Mini split was low on refrigerant. Had to add 2lbs. Ran equipment on heat high pressures and check connections and evaporator but couldn’t find the leak. Might be a very small one. We have to wait until it gets more aggressive and we can find it and replaced or repair source of leak. I am attaching a quote for maintenance plan on both systems. Perhaps have equipment checked this coming fall.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System 2013 York split system w/ 17x25x5 Skuttle filter. Replaced filter. All checks good at this time.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Cleaned and checked operation of air handler heat pump. Tested heat strips and they were working properly. Customer recently changed Aprilaire 313 filter. Collected for Cozy Home agreement.
Performed Platinum Comfort Club Membership Tune-Up on Heating System
Service Call Fee: Water Pressure is Excessive - 100psi. Thermal Expansion Tank Did Not Have Proper Air Pressure in it. Set Thermal Expansion Tank at 78psi and Gave Quote to Install Water Pressure Regulator and Dual Check Backflow Preventer.
Service Call Platinum Client Arrived to find the disconnect left off by last technician due to the system being low on refrigerant. System still is low on refrigerant. Outdoor temperature is too low at 45° to properly charge it without pulling out what is left and weighing in the charge. Customer does not want to do a warranty coil and will call us back when the weather is warmer to recharge his system to operating pressures.
Performed 17 Point Labor Warranty Check extending Labor Warranty for a one year period.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Cleaned and checked operation of air handler heat pump. Changed 16-25-1 filter.
Service Call Fee: Removed and Replaced Dishwasher with a New Chrome Stop.
