We asked Shawn multiple questions on different items very helpful 😀
Response from Grogg's Home Services:
Thank you so much for taking the time to leave us a 5-star review!
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Overall Experience
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Very knowledgeable and friendly. Answered every question I asked.
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Travis was very professional, he did the maintenance check and changed the filter. He provided a review of the service and suggested follow up. Very pleased with his service
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Bey professional and courteous technicians. Explained what they were doing, so I could understand. Personable fellas. Chad and the other two did a great job.
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Chris was very efficient, courteous and has a great personality. He is my sons age, and I can tell he has a good work ethic. My husband and I felt comfortable talking with him, and appreciate his honesty.
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Once again Groggs employees did a great job getting my air conditioning problems diagnosed and repaired.
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Techs were friendly, knowledgeable and explained what they were doing. Offered recommendations and made sure everything was in order before they left.
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Overall Experience
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Overall Experience
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Overall Experience
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Convenience
Performed maintenance on equipment. Changed filters and found what appears to be mold growth inside downstairs system. Installed Plasma Air to deactivate any live mold spores and stop any new from forming. Found no issues with the equipment at this time.
Performed owed maintenance check on equipment. Customer recently changed filter. Verified working status of urge protector on AC but also recommend installing one on air handler as well. Found no issues with the system at this time, all checks were good. Sent renewal invoice to customers email and they will send in payment.
Diagnosis from 5/31/2023 Evaporator coil leaking refrigerant. Will order, office will call to schedule repair. No filter drier required, isolated condenser. Need 2” pvc couplings and 3/4” fittings to reattach drain and intake. When coil is replaced, please remove net on condenser coil and clean coil, no net needed back.
Dead capacitor not allowing ac to come on. Replace with a new 40/5mfd capacitor and tested operation. Refrigerant pressures look good, and unit is running smoothly.
Performed maintenance on equipment. Customer changed filter and it’s still in good condition. Verified working status of surge protection and discussed renewal of maintenance agreement.
Cooling maintenance check. Added 2 pounds of r410a to the 10 yr old york ac unit. Filter was still in good condition.
2012 Heil heat pump system using AA313 filter. Replaced filter. All checks good at this time and customer will renew Cozy HVAC plan today .
Replaced control board on Bosch heat pump under warranty.
16 yr old Gibson ac has multiple issues. Unit is empty of refrigerant. The unit has been retrofitted to use refrigerant 422B that we do not use. Unit also has a fan motor that has failed on it. Furnace is just as old. Customer is getting an estimate to replace the system today.
AC maintenance visit. Performed air conditioning maintenance tune-up and Added 2 lbs of r410a to Goodman package unit. Did not see any traces of oil with visual inspection. Left unit running with pressures of 120/300 and a 21 degree temperature drop.
Air conditioner repair visit. Compressor was not able to start due to a weak capacitor. Performed AC repair and replaced capacitor under warranty and checked unit for proper operation. Advised customer of benefits of regular air conditioning maintenance - Customer declined maintenance program.
2013 Goodman heat pump system w/ 16x25x1 filter. Arrived to find main breaker tripped for the outdoor a/c unit. After a few attempts the breaker cooperated, however when asking the system for cooling, the compressor does not engage, neither does blower motor, and only the outdoor fan motor comes on. During visit I got proper voltage into/out of contactor and no issue with capacitor. Customer to be scheduled for a return tech visit to dive further for diagnosis. Customer watches home for homeowners, but system is barely ran and nobody to have been in the home to note when the problem started occurring.
Control board on Bosch heat pump suffered a power surge. Ordering new one from supplier.
2020 Ruud 4ton split system w/ Aa213 filter. All checks good at this time. Replaced filter. Renewing Cozy HVAC at this time.
