It didn’t take long for Alex to find the reason for our AC outage. The culprits turned out to be a couple of insects which kept the switch from making contact. We sure want to thank you again, Alex, for getting our house back to a cool temperature.s
Response from Grogg's Home Services:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Overall Experience
Quality
Price
Convenience
It is always a pleasure to deal with Alex. He was able to adjust the airflow on the furnace/air conditioner and solve the problem. Very best to all the folks at Grogg’s!
Response from Grogg's Home Services:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Overall Experience
Quality
Price
Convenience
Alex very quickly was able to find a short circuit in the furnace and repair the problem.
Response from Grogg's Home Services:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Overall Experience
Quality
Price
Convenience
When our furnace quit working, we called Groggs and they sent Shawn right over. In a little while, he had the furnace working again. Many thanks to Shawn!
Response from Grogg's Home Services:
Thank you for the wonderful review and for taking the time to share your feedback.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Always very satisfied with Groggs' service. They are quick to respond to our calls when we need help. We have no complaints with this company.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Fred was very knowledgeable and friendly. Fair prices and will call again.
Response from Grogg's Home Services:
Thank you so much for your amazing feedback on Fred and confidence in our services. Be sure to keep in mind all of our services. Please don't keep us a secret
Overall Experience
Quality
Price
Convenience
Customer said ac would not come on. Arrived and turned on stat. Blower came on but ac did not. Verified 240V to ac. Found a bug wedged in the contactor causing it to not fully close and complete the circuit. Removed bug. Tested and verified good contactor. Ac came on. Confirmed operation.
Customer said cooling was louder than before. Checked airflow in both heating and cooling. Could not lower heat speed anymore to try and get as much heat away as possible to avoid igniter wire melting. Lowered cooling speed to speed tap 3 medium high 1079 cfm to help quiet blower. Temp drop is within manufacturer spec. Informed customer of changes to service area and pricing.
Low ambient Control module and fan blade. Installed new parts. Verified operation. Fan is modulating. 24 degree temperature drop.
Replaced broken fan motor and out of range capacitor. Module is also bad. Ordered and needed to return.
Ac was not working. Installer disconnected thermostat wire and balled it up. Hooked new furnace back into the ring stat. Moved new stat into the correct room and hooked up the correct wire. Also installer left the breaker off (was not tripped). Turned breaker on. Verified operation.
Furnace was tripping breaker and not running. Opened breaker box to confirm no loose wires. Furnace wire was in good condition. Thermostat was set to below room temperature. Customer wanted a simpler stat. Installed aa8444 for customer. Furnace would not ignite. Confirmed 120 volts to the igniter. Opened burner compartment to find igniter wire melted and shorted to metal. Swapped out igniter. Tried to position wire where it did not touch anything. Watched it light a couple times and watched 1 heating cycle. Confirmed operation.
Commercial Service Fee Two systems experiencing problems. Lab unit, York located above the break room. Two leaks on liquid and suction lines at the condensing unit. Charged the system up with 2 lbs of R410a Trey and Jim will be putting together a quote for options. Transformer/power room unit carrier. Coil has developed a leak, froze over. Thawed the coil out and charged the system up with 4 lbs R419a to get it running for the time being. Quote for a new evaporator coil for the carrier unit will be roughly $2400.00-$2600.00 Please notify the office if or when you want it done. Per maintenance department the new system for the training room has been working perfectly.
19 year old Goodman package unit model PGB036100-1A. The inducer motor has burnt wiring from over amping and needs to be replaced. Checked the gas valve and found high resistance on the coil, the gas valve needs replaced. Checked the heat exchanger and located a crack in it. The heat exchanger needs replaced. The blower assembly is dirty and needs cleaned. Checked refrigerant pressure and found them to be low. Inspected for signs of leaks and found refrigerant oil on the evaporator coil. Coil needs replaced. Cost of repair is $8,268.11 Recommend replacement of the equipment.
Performed anniversary check on equipment. Cleaned washable filter. Verified working status of surge protection. All checks good. Discussed comfort club with customer.
Commercial Service Fee Unit for the lab: Insulation inside air handler had fallen over the evaporator coil and low on refrigerant. Addressed both issues and unit performance within range. Leaking either indoor coil Or outdoor coil, will have to let it run till is noticeable so diagnosis on parts are accurate. For now it’s operating.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System Both units running properly on cooling mode. Heating maintenance will be done in the fall. I am attaching a quote for a whole home dehumidifier. Will talk to management to best identify location.
