Service Call Platinum Client diagnosed screeching coming from blower motor bearings. to quiet sound motor would need to replace motor. inspected system and found cracks at the top of the heat exchanger where it connects to the roof jack. system is unsafe to operate and needs to be replaced. customer would like an estimate to replace the system, comfort advisor Keith is present and providing estimate to replace. signed customer up on Cozy maintenance plan to waive service fee and give customer 5% discount on the new system.
