Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Service Call Fee:17 yr old Amanda ac has a failed condenser fan motor. Would need to replace motor, blade, and capacitor in order to get it running and diagnose rest of system. Customer had an estimate to replace equipment back in December. I will have the office reach out with an updated quote.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Cleaned and checked operation of furnace. Changed Aprilaire 413 filter. Recommend surge protector for equipment.
Service Call Platinum Client: thermostat previously showing code for communication error. communicating thermostat is connected to correct wifi frequency. no issues or stored error codes on indoor equipment. noticed that lights flicker when compressor on heat pump went into high stage. found that breaker for heat pump is over sized. customer is going to switch the breaker. customer rhas had issues in the past with flickering lights and wifi connections so it is possible that thermostat is losing wifi signal periodically.
Performed 17 Point Labor Warranty Check extending Labor Warranty for a one year period. - cleaned and checked operation of furnace. Changed 16-25-1 filter. Recommend surge protector for equipment.
Service Call Platinum Client: furnace was believed to be converted from gas to electric. inspection found no conversion kit or heat strip kit. found gas service was disconnected from previous home owner (house was purchased within the last 3 weeks). informed customer of gas service issue, and spoke about age of system (roughly 25 years old). scheduled bid for replacement between 3-5pm with Don.
Service Call Platinum Client Changed out gas valve. Tested valve no leaks and no smells through duct. All checks good
