Excellent work; looking forward to noticing a difference in our air
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Kyle was at my home within. 90 mins of me calling it in. Talk about customer survive. He was on it. And we can’t thank him enough. He was able to fix the issue and helped prevent further issues.
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Mr. Doug Hatfield was very polite and thorough with his inspection. He made suggestions on what he felt would benefit the operations of both of them. We took his information seriously and invested in surge protectors and a Plasma Air product to help with filtering the impurities in the air. We appreciated his service and have requested his assistance when installing our order. Thank you!
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Response from Grogg's Home Services:
Thank you for the great review and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
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Very professional
Response from Grogg's Home Services:
Thank you for the great review and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
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Excellent young man
Response from Grogg's Home Services:
Thank you for the five star review. We hope you consider Grogg's in the future for all your home services needs.
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Since we purchased the Lennox furnace and A/C from Grogg's on 12/04/15, we have been very satisfied with their services and the equipment.
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Work performed under GHAC Quality Pledge: repositioned clips for bottom door and sealed holes and re attached door
Performed Platinum Comfort Club Membership Tune-Up on Heating System Checked and cleaned all electrical connections on both units. Changed filter on basement system. Ran combustion Analysis and cleaned both flame sensors.
Service Call Platinum Client Found gas pressures to be set at 4.3 did set gas pressures set at 3.20 Temp rise approximately 52 degrees Furnace is oversized for dwelling furnace is a 80k and dwelling is approximately 1200sf did advise customer.
Service Call Platinum Client Re-secured insulation to the wall of the blower compartment in the upstairs furnace. System is operating as intended.
DIAGNOSTIC FEE customer complaint of no airflow and sun's bedroom upstairs, found evaporator coil to be completely frozen with 4 plus inches of ice on all sides of the coil. used furnace heat and water hose to thaw system both inside and outside checked filter blower capacitor dampers soon panel. no signs of airflow related issues inside of system is very clean. diagnosed system frozen due to refrigerant related issue most likely a week in the evaporator. system is 14 years old and uses R22, is out of warranty, has 9 lb 10 oz factory charge. advise customer that recharging system would cost anywhere from $300 upwards of $1,000 and would not be a lasting repair due to leak. advised that repairing said leak could cost anywhere from $1,500 to $3,000 plus the cost of refrigerant. advise replacement of equipment, customer would like an estimate to replace. will schedule estimate. sign customer up on cozy maintenance plan for two systems discounting repairs and equipment purchases also wa
Performed 18 Point Platinum Plus Comfort Club Membership Check-Up on Plumbing System
Service Call Fee: arrived to find furnace sitting in 4 in of water, there's water in the blower housing cause the blower motor to fail. customer previously had issues with groundwater flooding basement and has poured concrete through entire basement with the exception of where the furnace sits. furnace needs to be moved and that section sealed in order to prevent further water. advisor placing furnace and relocating as part of install. system is 10 plus years old and has had water damage on more than one occasion. customer would like estimate to replace the system.
Service Call Fee: Upon inspection found unit to have a plugged line dryer. Causing the compressor to run starved for refrigerant and burning it up. Unit will need a compressor, txv and new refrigerant.
