Originally called Hart out to look at repairing our A/C and Mike came out and was personable, professional, explained everything well, and was completely honest. He called Mark to set up a time for me to discuss the cost of a new unit and Mark was also very prompt, professional, thorough, and easy to talk to. These gentleman were never high pressure and made this process seamless. We purchased a brand new unit and the team got the job done well and super quick. I appreciate how thorough they were and willingness to answer all of my questions, and still check in to make sure everything is going well.