Carl is a great technician. Fast, efficient and personable. He knows his stuff.
The guys did a fantastic job - Mark plumber was super great and did everything he could to be efficient
I feel the technician did the best he could do with the limited parts on his service truck but the boiler went into ignition failure only 3 short hours after he left. For the price of $260 I was hoping for a little better. I called the office but they were already closed and it was a Friday night. I was able to keep my boiler running using an old ignition wire off of an old Evinrude outboard motor. I ordered the correct cable and installed it myself on Tuesday Nov 21. Do you think I should be refunded some of my $260? [I do] Overall I think the service is quick and I appreciate the effort. I will definitely use Hartford & Ratliff again.
Dennis was very polite, listened to what I’d like done regarding checking for antifreeze which is up on the roof of my house. He was pleasant to talk to and checked out everything that was needed. I appreciate his service.
Zach showed up on time was very friendly and knowledgeable. He took care of my problem. I really appreciated the exceptional service.
Mark does exceptional work. He takes pride in his work and it definitely shows in the end product.
It’s hard to let strangers into your home, even more when you are a senior citizen. Zach made me comfortable from the start. He was pleasant, knowledgeable, confident and humble. He came to do my assessment and I felt like I could trust him. I was so thrilled when the company sent him back for the install. He was respectful of my home, my family and my dog. The hot water tank install looks great and he even cleaned up behind himself when he was done. You can’t even tell he was here, with the exception of the fancy new tank. As an additional note I bought a furnace from the company years ago and it’s still running like a horse! Thank you Zach for being a great technician and such a pleasant human.
He was very friendly and professional. Although he did arrive outside the service window I was given, he showed up and completed the repair. Thank you!
Made repairs to a Raypak 266 Pool Heater. Unit was found leaking from both sides of its header. Header gaskets were replaced. Unit was tested for leaks and no more leaks were found.
Made repairs in the wiring terminations from the thermopile to the gas valve. Pilot now holds and main burners ignite. Unit is now operating within manufacturers specifications and is heating as intended at this time.
Installed a Whole House Pressure Reducing Valve. After installation pressure was tested at several faucets and adjusted to 65 PSI. This is now within code for the City of Troy and will resolve any issues with the water heater going off on overpressurization.
Performed a CSD-1 Inspection on a Weil-McLain Hydronic Boiler. Boiler is operating within manufacturers specifications and is heating as intended at this time.