Office and service techs were very professional and courteous. But that was the extent of my positive experience. Took two weeks and three different visits (by 3 different techs) to replace (in 10 minutes) a rather inexpensive part. Was charged 564 dollars which I mistakenly paid prior to service being completed. When I requested an itemized bill I was told they charge flat rates but that she would ask the boss about providing an itemized breakdown. Never heard anything further. Should you call them be sure to get a breakdown of the charges before allowing them to proceed.
Response from Hendrix Air:
Thanks for the response. We fully intend to get you the breakdown of the repair, and have also included a one year Priority Club Membership for your troubles. Please let us know if you have further questions or concerns.
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Edwin provided our semi-annual inspection/service in a very profession manner and explained fully all the services he performed!
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The technician was very professional. He wanted to make sure that I was mindful of any questions or concerns since their last visit, so that he could any any questions. Very patient and thorough with the service and thorough in explaining the service once completed.
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System was installed four years ago and has had problems ever since. Hendrix sent techs our on several occasions and two of them told me the system was improperly installed but no one ever did anything about it. I complained so much that Mike didn't want to talk to me any more. I think he thought I was imagining things. The system finally blew and Chris Maynes came and $2000. later....hopefully has finally repaired the system and installed it properly
Response from Hendrix Air:
Sorry to hear that your concerns were overlooked, we will definitely look into this and make sure it's taken care of for you.
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Couldn’t finish work needed to order parts received the parts in two days returned early finished work great job rate A++
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Technician on time worked quietly explained what he did fixed the problem!
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The technician arrived on time and did the inspection in a timely and professional manner
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Performing a complete air exhaust removal system renovation
Replacing zoning transformer on an Arzel system connected to a Bryant heat pump air conditioning system
Performing maintenance on a high efficiency Trane heat pump air conditioning system
Performing a heat transfer media coil system rejuvenation on a Intertek heating and air conditioning system
Performing maintenance on Two Carrier heat pump systems flushed drains and washed condenser units
Performing maintenance on 2 Rheem heat pump air conditioning systems and a Trane split heat pump air conditioning system
Performing maintenance on 2 Trane split heat pump air conditioning systems
Performing system checks and voltage enhancement system repairs on two rheem heat pump air conditioning systems
Performing system check on a Goodman heat pump air conditioning system
Replacing refrigerant pressure control system on a Trane heat pump air conditioning system
Performing maintenance on a Trane heat pump system flushed drain and washed condenser unit.
Performing maintenance on 2 Trane split heat pump air conditioning systems
Performing maintenances on two Trane heat pump air conditioning systems
Performing maintenance on two Trane heat pump air conditioning systems
Performing maintenance on Ameristar heat pump air conditioning system