Excellent Service as always

Pisias from Waldport, OR

153 days ago

As always, the technicians was professional, friendly and efficient. Answered all questions and continued the tradition we expect from Hendrix heating.

Excellent service friendly knowledgeable

Stigile from Waldport, OR

154 days ago

good recovery ,after initial poor basic maintenance service- please train your workers.

David P from Waldport, OR

410 days ago

previous servicer who did maintenance damaged the unit moving it inappropriately leading to damaged coupling parts , and all refrigerant leaking out. Jason did best he could on a saturday to get to our home, dx and repair the unit. he did a great job and kept us informed . the initial maintenance inspectors did not wait long enough to detect a leak and caused great inconvenience to us, cancelling a 2 night 3 day vacation at our beach home due to lack of heat. we are not certain we can trust hendix for future maintenance or repairs . this is unfortunate , since the mitsubishi product for heat pumps is good. Please assure us that your maintenance crew are re- trained , and aware of possible errors, wait and test long enough to detect errors. the soap bubble test could be part of routine before leaving site. emergency repair shouldn't have been needed in first place., but he did carefully and well.

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Response from Hendrix Heating & Air Conditioning, Ltd.:

Hello David-Just wanted to share the same information with you that we just did via email... After reviewing all of the data from the initial maintenance appointment, it was clear that at that time your system was functioning as it should. Your first year system check was performed and documented as our manufacturer trained, maintenance technicians are asked to do, but clearly something happened after that point. As I said, our techs to their very best but being human can, will, and do make mistakes. The thing that I hope you've come to realize through this whole experience is that Hendrix Heating and Air Conditioning will NEVER walk away from a customer who is less than satisfied. If you choose to continue to use us as your service company, we'll be back to do a free complete system check when the time comes. In the mean time, please don't hesitate to reach out to Kody if further questions come up.

well beyond expectations

David from Waldport, OR

863 days ago

Sean S helped us find the right heat pump for second home we bought in newport that had no ducting and no heat source , with a seller not willing to put one in. We got the house anyhow and he had a great Mitsubishi heat pump solution- 1 unit to heat the whole 1166 sf home. Made life much better in our new 'fix'er up er.

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Response from Hendrix Heating & Air Conditioning, Ltd.:

The Hendrix team is committed to being the best choice for HVAC services in the area. Thanks for your review David!

Residential Ductless Service

Mike from Waldport, OR

3018 days ago

Jason did a great job with our ductless service. He was efficient, professional, knowledgable and outgoing. At the end of the service my wife had a couple of system operating questions which he answered to our satisfaction.