Steven was fantastic. Courteous, knowledgeable and professional are just a few adjectives to describe the service I received. I'm not crazy a 5 hr wait window. Seems that most companies have about a two hour window. Also, Steven suggested a surge protector for the brand new AC unit we had installed last year. Seems when you buy a top of the line unit a surge protector would be standard fare. I will discuss this further with management.