Octavior was amazing. Extremely helpful as my grandma is on a very tight budget and even gave us a discount to help lower the price to something she could afford. He went above and beyond to ensure the job was done correctly, as there were unforeseen issues that should have raised the price, and that there were no more issues with the drain. He was extremely friendly and kind. He kept his mask on the entire time and did a great job cleaning up after himself.