Garry was polite, fast, friendly, the kind of person that would be a good friend. offered co discounts with out asking for them.
Appreciated the quick response on a cold day, professional conduct, able to resolve the issue quickly
Everything was great minus the fact that the guys that came to clean the air ducts left things a mess. I understand it is not there job the clean the house, but stufff that came out of the vents they didn't bother to clean a little farther than next to the vents. Our basement isn't finished but that doesn't mean leave a bunch of debris on the floor. The furnace installers cleaned better around there job. Other than that everything is good. I like Daniel a lot. I also like I think the guys name was Brent. Really nice team. You also worked well for the price and taking care of the customer with all the extras! I will do business again. I just didn't like the mess left behind.
Garry was prompts, professional and thorough listening to our issues with the furnace and humidifier, explaining the problems and repairs, completing the repairs, and leaving us a bid for additional services. Great guy!
Great response time and extremely pleasant personnel. Knowledgeable and answered my questions
IMS will always be my first call. They installed furnace, air, himidifier and cleaned ducts. Never had any issues.
Technician was very helpful & friendly, did not have the part he needed, temporarily kept my furnace running and made a trip to Fort Collins to meet one of his other coworkers who had one. He had also gave me a few pointers on Energy saving.
The IMS guys were prompt, courteous, and very professional. They went to great links to protect everything and clean up afterwards. Process took three hours for two man cleaning crew and the furnace tune up was done by a third technician. I'm glad i stopped by the kiosk at Home Depot to discuss this. Or contact IMS directly- might safe some money.
Awesome service, above and beyond.
He made an annoying situation better, and took care of our issue. Good guy.
Getting ready for the summer. Working on an Air conditioning seasonal service along with a furnace service as well.
Seasonal service on 2005 Goodman furnace
Replaced inducer motor on 2004 Carrier MCA 40kbtuh furnace.