Saturday evening we realized one of our A/C units stopped working. From the website I sent a chat message requesting repair service. Less than a minute later the response arrived and minutes later the scheduler called. Elmo, a tech arrived and completed our repair plus a professional evaluation of the issues our dual system faces. Total time from chat to completion, under 2.5 hours- on Saturday evening! Cheerful, positive, efficient, and effective performance by all involved.
