Ray F. 7/7/22. Arrived to red maintenance plan member service call and the customer was not at home. Informed by dispatch to contact her by phone. I inspected the two condensers before contacting the homeowner and found refrigerant levels fine, Contactors and capacitors ok, and condenser fan motor/compressor amp draws normal. Wiring and disconnects are in good condition. Contacted homeowner by phone and she informed me that the master bedroom and bathroom are getting too cold and told me how to enter the attic thru a crawl space upstairs. I entered the attic to inspect the ductwork and found the system has dampers installed that are no longer in use. Wiring is removed. Zone system is not in use. Recommend installing new dampers and zone board, with an air evaluation test. Called and left voicemail for customer informing her of my findings. Both systems are cooling at this time. Thank you for your business.