Mike was the technician that came out to look at our A/C. He was very thorough and he explained everything to me in terms that I could understand. I also learned a lot from him on A/C maintenance as I am a new homeowner. This was one of the best services I have had. The positive reviews are really legit and if you are on the fence about what A/C company to choose, I'll let you know they are really good, great customer service and also have good pricing. I will be returning to them for all my A/C issues.