21FEB2025 Jason Brown Arrived for call back on recent repair. Spoke with homeowners about the systems performance. It worked for a little after he left but never came back on. We spoke with our neighbors and their system just froze. Inspected equipment found drain insulated but to heat taped. Cut insulation from around acid trap and found trap completely frozen. Spoke with homeowners about my findings. Explained that I can get the drains taped and operating however if the acid trap cracked we will have to order a new one. We decided to move forward with new heat tape. Cut back drains while trap thawed applied heat tape along the bottom then wrapped back up in armaflex. Verified tape was heating. Cycled system and checked through amps and components system is heating at this time. Thanks!