Overall Experience
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He came out quickly...checked everything.... explained the problem ...and explained it well.. Good job...
Overall Experience
Quality
Price
Convenience
This young man was amazing. He went above and beyond. He absolutely an asset to your company. If I could pick I would pick him.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
21FEB2025 Jason Brown Arrived for silver club two system tune up. Spoke with Victor about the systems performance. He explained that the downstairs system is not keeping up like it used to, and that the upstairs system is working well. We inspected the downstairs system and found one heat strip not on. Adjusted wire over to other sequencer and everything worked. Cycled heating and checked through all operations, verifying amp draws and heat rise. Found this system to be heating properly. Inspected upstairs system found system has no service disconnect at the air handler. Verified cap while under load, checked all amps and electrical connections, found evap and blower wheel both ready to be cleaned. Spoke with Victor about my findings and we decided to leave it be for now. Both systems are heating at this time. Thanks!
Austin 2-13-25 Completed the furnace tuneup on both systems. There is a package unit on the roof and a carrier complete system in a closet room and both are newer systems and during today’s visit I went through and checked both systems thoroughly to ensure they were both running how they should, and during the visit, I did not discover any issues with the equipment everything was running to the manufactured speculations meaning it was running as good as it should with no issues present during today’s visit I did adjust gas pressure and clean up the flame sensors to help prevent a issue later from happening and overall just cleaning inside of the equipment and checking all of the parts corresponding to the heating equipment and it was all running great so after finishing up that I checked the filters that need to be replaced and they are very dirty and need a replacement as soon as possible And as of today we are getting filters and replacing them for them but next time they will not
10FEB2025 Jason Brown Arrived for previously bid supply plenum replacement. Discussed scope of work with homeowner, and verified materials. Disconnect existing plenum and ductwork. Install new plenum, reconnect all ductwork. Seal all seams, strap up end of plenum. Cycle heating. Check airflow. System is heating properly at this time.
07FEB2025 Jason Brown Arrived for red club fall tune up. Spoke with homeowner about the systems performance. They explained that the system is working well and showed me to the thermostat and furnace. Adjusted stat up then inspected the system. Pulled all panels and verified heat exchanger and evap are clean. Cleaned flame sensor and tested HSI and all caps. Cycled equipment on and checked inducer and blower amps. Tested through all safeties and set gas pressures. Inspected ductwork connections and plenums. Found insulation failing and looking to be in very poor condition. Spoke with homeowner about my findings, we decided to go ahead and replace the supply plenum. Scheduled repairs for Monday morning. System is heating properly at this time.
Austin 1/22/25 Completed the air handler and heat pump tuneup during the visit. I went through the system thoroughly to check all of the sequencers and heat strips on the air handler and make sure all the mechanical parts are running properly as a manufacture designs and I even checked the blower motor and the capacitor and during today’s visit everything was working great no issues were discovered on the visit itself. Homeowner has been happy with the heat pump and air handler and how well it keeps up in the home And I certainly believe that statement because both systems were working great and doing exactly what they’re supposed to do even the outdoor heat pump was all in range and running good on all of its parts and ranges which is a great thing and they filters in the home we’re already changed prior to the homeowner and she has filters right now so as of now I didn’t need to do anything with filters because she took care of that already so as of now she is good to go with the t
20Jan2025 MarioP discuss scope of service with homeowner. Disconnected return plenum. Disconnected all electrical, flue, gas. Removed existing furnace unit. Installed new furnace. Reattached return plenum. Reconnected all electrical, flue and gas. Cycled unit on heat and adjusted gas pressure. System is working properly at this time.
Tom M. 1-17-25 blue shield maintenance. Furnace and Ac 07. Cleaned flame sensor set gas pressure. Idm amps .7. While inspecting the heat exchanger I noticed it has multiple cracked in multiple spots and also has a hole. Carbon monoxide level in the flue is at an unsafe level as well at 175 ppm. I have shut the furnace off and recommended not using it. Customer has signed an unsafe appliance form. He stated he has insurance on his system through State Farm and is going to contact them and get back with us. I’ve provided a price to repair along with labor due to the difficulty of the repair. I recommended upgrading the furnace due to being past its typical life expectancy. Overall condition and efficiency.
Tom M. 1-17-25. Remove and dispose old equipment. Install Premier 80% gas furnace. 10 years parts, 1 year labor. System has been financed through Wells Fargo. Install is scheduled for Monday afternoon.
Jake Kring. 10-30-24. I arrived for a fall tune up blue club membership. I spoke with the homeowner and found that they have been using the system and hav had no issues with the system. I first inspected the filters and found the, to have been replaced. I left the homeowner with a replacement set that comes with his blue club membership. I then inspected the furnace and cleaned the flame sensor and checked the systems cleanliness. I then checked the systems operation and found the gas pressure to be running at 1.9 IWC and the o2 reading in the stack was 13% o2 and above. The homeowner and I raised the gas pressure from 1.9 to 3.8 IWC and watched the changes in the combustion readings. We let the system settle for 5 minutes and found the o2 readings to drop to 8.6% o2 and the range for the o2 readings are be 6% and 9% of o2. We also found the temperature rise from supply and return to be 16-17 deg while we ran the system. Overall this system is running within manufacturer specifications
Red club AC maintenance. Joe(JC)R. 10/14/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer didn’t have any questions and said that everything was running well. I then washed and inspected the condenser. The condenser was in good shape and running well. I then checked the furnace and coil. Both were in good shape and were running well. I also checked the drain line and drain pan and replaced the filters. The system is operating correctly at this time.
Jake Kring. 08-15-2024. I arrived for a new customer no cool call. I spoke with the homeowner and found that the system is running but not cooling well. I inspected the indoor and outdoor system and found this to be an air handler with a cooling condenser only. I informed the homeowner of the condition of the system and explained the refrigerant cost and the difference in the leak search. We decided to look into financing and was in successful. We decided to leave the system defrosting for now and turn it on after the ice has melted. I showed the homeowner how to turn the disconnect off and back on so they can run the system after the ice melts. The system will freeze up again and the homeowner is aware of this. I left the system in the same condition as I found it to be in.
Blue shield club AC maintenance. Joe(JC)R. 08/07/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer didn’t have any questions and said that everything was running well and without any issues. I the washed out the condenser then inspected the condenser. The condenser was running well and without any issues and was cooling well. I then checked the air handler. The air handler was in good shape and was running well. I also replaced the filters. I didn’t see any issues with the system and it was running well. I talked with the customer about surge protectors. The customer want to think about having surge protector put on.
Jake Kring. 07-15-2024. I arrived for a noise issue on a tiny home. I spoke with the homeowner and she showed me that when the system shuts off and about 10-30 seconds later there is a one time popping sound coming from the system. I inspected the system and found the unit to be in fair condition and the drain line to not be assembled properly. I checked all components and found the system to be running well but the system has a lot of water running out from under and on the sides of the system. After I got the system clean I found that the 1.5 ton system is on duct work that is too small for the system. The noise is coming from the duct work that is bowing inwards while it’s running and after the blower motor stops the duct pops back into place causing a one time thud noise. I explained the noise issue and the drain issue. I recommended to add a P-trap to the system to prevent the system from overflowing with water and rusting the system out from the inside of the system. I also expla
Came out to call for a system not cooling well. Customer stated that the upstairs unit wasn’t cooling and the temperature was rising in the home. He also noted that the system downstairs seemed to be struggling as well. The heavy rains we’ve had caused some flooding in their downstairs area and water was in the ductwork. Customer has been pumping the water out recently, but there’s still some remaining in the ductwork. Customer stated that there was also a rattling noise in the downstairs system. Told him I would look at the system upstairs and figure that issue out first. Checked upstairs unit and found the outside unit shut off on high pressure lockout. Found condenser coil dirty and in need of cleaning. As well as the other condenser. Customer is past due for his maintenances, so I waived the service fee and completed those. Washed condenser coils thoroughly, and changed out customer supplied filters. Inspected evaporator coils, drains, blower assemblies and overall condition. Found
Non club AC maintenance. Joe(JC)R. 06/11/2024 Performed full system evaluation and safety inspection. I arrived to perform a AC maintenance on two mini split systems. The customer said one was having issues with keeping up. I checked the systems and the one that had been struggling was low on refrigerant and the other one was working correctly. I added a pound of refrigerant to the struggling system and it is now running well. System is operating correctly at this time.