Overall Experience
Quality
Price
Convenience
He came out quickly...checked everything.... explained the problem ...and explained it well.. Good job...
Overall Experience
Quality
Price
Convenience
This young man was amazing. He went above and beyond. He absolutely an asset to your company. If I could pick I would pick him.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Austin 1/22/25 Completed the air handler and heat pump tuneup during the visit. I went through the system thoroughly to check all of the sequencers and heat strips on the air handler and make sure all the mechanical parts are running properly as a manufacture designs and I even checked the blower motor and the capacitor and during today’s visit everything was working great no issues were discovered on the visit itself. Homeowner has been happy with the heat pump and air handler and how well it keeps up in the home And I certainly believe that statement because both systems were working great and doing exactly what they’re supposed to do even the outdoor heat pump was all in range and running good on all of its parts and ranges which is a great thing and they filters in the home we’re already changed prior to the homeowner and she has filters right now so as of now I didn’t need to do anything with filters because she took care of that already so as of now she is good to go with the t
20Jan2025 MarioP discuss scope of service with homeowner. Disconnected return plenum. Disconnected all electrical, flue, gas. Removed existing furnace unit. Installed new furnace. Reattached return plenum. Reconnected all electrical, flue and gas. Cycled unit on heat and adjusted gas pressure. System is working properly at this time.
Tom M. 1-17-25 blue shield maintenance. Furnace and Ac 07. Cleaned flame sensor set gas pressure. Idm amps .7. While inspecting the heat exchanger I noticed it has multiple cracked in multiple spots and also has a hole. Carbon monoxide level in the flue is at an unsafe level as well at 175 ppm. I have shut the furnace off and recommended not using it. Customer has signed an unsafe appliance form. He stated he has insurance on his system through State Farm and is going to contact them and get back with us. I’ve provided a price to repair along with labor due to the difficulty of the repair. I recommended upgrading the furnace due to being past its typical life expectancy. Overall condition and efficiency.
Tom M. 1-17-25. Remove and dispose old equipment. Install Premier 80% gas furnace. 10 years parts, 1 year labor. System has been financed through Wells Fargo. Install is scheduled for Monday afternoon.
Jake Kring. 10-30-24. I arrived for a fall tune up blue club membership. I spoke with the homeowner and found that they have been using the system and hav had no issues with the system. I first inspected the filters and found the, to have been replaced. I left the homeowner with a replacement set that comes with his blue club membership. I then inspected the furnace and cleaned the flame sensor and checked the systems cleanliness. I then checked the systems operation and found the gas pressure to be running at 1.9 IWC and the o2 reading in the stack was 13% o2 and above. The homeowner and I raised the gas pressure from 1.9 to 3.8 IWC and watched the changes in the combustion readings. We let the system settle for 5 minutes and found the o2 readings to drop to 8.6% o2 and the range for the o2 readings are be 6% and 9% of o2. We also found the temperature rise from supply and return to be 16-17 deg while we ran the system. Overall this system is running within manufacturer specifications
Red club AC maintenance. Joe(JC)R. 10/14/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer didn’t have any questions and said that everything was running well. I then washed and inspected the condenser. The condenser was in good shape and running well. I then checked the furnace and coil. Both were in good shape and were running well. I also checked the drain line and drain pan and replaced the filters. The system is operating correctly at this time.
Jake Kring. 08-15-2024. I arrived for a new customer no cool call. I spoke with the homeowner and found that the system is running but not cooling well. I inspected the indoor and outdoor system and found this to be an air handler with a cooling condenser only. I informed the homeowner of the condition of the system and explained the refrigerant cost and the difference in the leak search. We decided to look into financing and was in successful. We decided to leave the system defrosting for now and turn it on after the ice has melted. I showed the homeowner how to turn the disconnect off and back on so they can run the system after the ice melts. The system will freeze up again and the homeowner is aware of this. I left the system in the same condition as I found it to be in.
Blue shield club AC maintenance. Joe(JC)R. 08/07/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer didn’t have any questions and said that everything was running well and without any issues. I the washed out the condenser then inspected the condenser. The condenser was running well and without any issues and was cooling well. I then checked the air handler. The air handler was in good shape and was running well. I also replaced the filters. I didn’t see any issues with the system and it was running well. I talked with the customer about surge protectors. The customer want to think about having surge protector put on.
Jake Kring. 07-15-2024. I arrived for a noise issue on a tiny home. I spoke with the homeowner and she showed me that when the system shuts off and about 10-30 seconds later there is a one time popping sound coming from the system. I inspected the system and found the unit to be in fair condition and the drain line to not be assembled properly. I checked all components and found the system to be running well but the system has a lot of water running out from under and on the sides of the system. After I got the system clean I found that the 1.5 ton system is on duct work that is too small for the system. The noise is coming from the duct work that is bowing inwards while it’s running and after the blower motor stops the duct pops back into place causing a one time thud noise. I explained the noise issue and the drain issue. I recommended to add a P-trap to the system to prevent the system from overflowing with water and rusting the system out from the inside of the system. I also expla
Came out to call for a system not cooling well. Customer stated that the upstairs unit wasn’t cooling and the temperature was rising in the home. He also noted that the system downstairs seemed to be struggling as well. The heavy rains we’ve had caused some flooding in their downstairs area and water was in the ductwork. Customer has been pumping the water out recently, but there’s still some remaining in the ductwork. Customer stated that there was also a rattling noise in the downstairs system. Told him I would look at the system upstairs and figure that issue out first. Checked upstairs unit and found the outside unit shut off on high pressure lockout. Found condenser coil dirty and in need of cleaning. As well as the other condenser. Customer is past due for his maintenances, so I waived the service fee and completed those. Washed condenser coils thoroughly, and changed out customer supplied filters. Inspected evaporator coils, drains, blower assemblies and overall condition. Found
Non club AC maintenance. Joe(JC)R. 06/11/2024 Performed full system evaluation and safety inspection. I arrived to perform a AC maintenance on two mini split systems. The customer said one was having issues with keeping up. I checked the systems and the one that had been struggling was low on refrigerant and the other one was working correctly. I added a pound of refrigerant to the struggling system and it is now running well. System is operating correctly at this time.
05JUN2024 Jason Brown Arrived for blue club no cool. Spoke with John about the systems performance. I replaced my thermostat and it worked for 3 weeks, then it went blank. I put my old stat on the wall and it didn’t work either. Inspected furnace and AC. Verified wiring at board. Inspected thermostat. Rewired homeowners new stat and found the stat failed. Spoke with homeowner about options. We decided to try a T6 to verify. Installed T6 and cycled cooling. Checked over system operation. System is operating normally. Discussed insulation. Please allow 24 hrs for the home to cool. Thanks guys, and congratulations on the new home! 2 year parts 2 year labor
Came out to call for a system that had froze over during the weekend. Customer turned system off to thaw it out and also stated that he had changed the filters before I came out. We were out for a service at the beginning of the month and offered to supply customer with filters that come with the service and forgot to give them to the customer. He showed me the filters and they were dirty. I checked system operation and condition and found the unit to be running properly during the inspection. We also discussed previous recommendation of changing out the condenser fan motor. Customer wanted to wait at this time. Told customer I would leave ticket open for the next couple of days in case something comes up, but the system is cooling properly. I believe the filters were hindering air flow and causing the coil to freeze up.
Today I had the pleasure of maintaining a 9 year old Carrier system. Upon arrival, homeowner stated that the last technician made them aware of an over amping condenser fan motor. I showed him the limit on the information tag and had him watch the electrical check. The motor is not to exceed 1.1 amps but I read it at a range of 1.89-2.48 amps. I recommended replacing the motor entirely. I then verified system cleanliness. I found the blower assembly slightly dusty but the ducts dirty and in need of attention. I recommended duct cleaning. I then verified all amps temps and pressures and found the rest of the system operating within manufacturer specifications. Homeowner would like to discuss recommendations with family before approving. All conditions otherwise normal at time of departure.
Jake k. I arrived for a no heat on a system we installed on Feb 8th. I arrived and found the system to be out on a code of 6 flashes “induced draft motor failure”. I reset the power to the system and found the u it to come on and run for the first cycle with no problems. The 2nd cycle for a heating demand the system automatically faults to a code 6. I contacted tech support and waited for a call back. Once I got a call back we went through the system and found that the pressure switch that I had already replaced with the first warranty call back no heat call that I had called and talked to tech support on cannot be a universal pressure switch and it has to be a OEM pressure switch per tech support. I then contacted carrier for the correct part and went to retrieve the part. When I arrived with the correct part I installed the system and cycled the system three times to confirm that the system will come on and off multiple times without throwing a code of 6 flashes. The system is runnin