Overall Experience
Quality
Price
Convenience
He came out quickly...checked everything.... explained the problem ...and explained it well.. Good job...
Overall Experience
Quality
Price
Convenience
This young man was amazing. He went above and beyond. He absolutely an asset to your company. If I could pick I would pick him.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Performed preventative maintenance on air handlers and heat pumps. Discussed with customer about maintenance needed, filters, any issues he’s ran into or anything I can check on for him. Customer stated he already changed the filters and just needed the maintenance completed. I inspected filters, blower assemblies, coils, electrical components and overall condition of systems. I checked and tested thermostat operation, capacitors, amps of heating elements, temperatures and pressures of heat pumps. Both systems are heating properly. Payne unit has a weak capacitor. Discussed with customer about repair needed and we went over what it operates and how it affects the unit. Customer stated that he’s replaced the ones inside the home and wants to take care of it himself. We aren’t responsible for warrantying the part if it fails, and it is the customers responsibility. Customer is aware of the suggestions and recommendations we made.
Jake k. I arrived for a warranty call no cool. I inspected the system and found the gas valve to be getting voltage but no gas pressure on the outlet side of the gas valve. I will find a replacement valve and come back to see if we can get the system working. Jake k. I replaced the gas valve and set the gas pressure. I tested the system and found it to be running well.
24OCT1023 Jason Brown Arrived for blue club fall tune up service. Spoke with Don about the systems performance. You guys put it in 8 years ago and it’s working well. Cycled the equipment on in heating at thermostat. Discussed filters with homeowner. Disconnect power to equipment. Open coil and blower compartments. Noticed a lot of fine dust inside the system. Spoke with homeowner about cleaning it. Homeowner will hit it with an air compressor later for cleaning. Checked fan blades and shaft for balance and wear. Verified amps and control voltage to motor. Brushed out as much as I could reach around in equipment. Cleaned flame sensor and tested micro amps. Pulled draft hood elbow and brushed inducer out. Reassemble equipment and cycle system into heating. Found heat rise at 70+ equipment is max rated at 55 degrees. Adjusted gas pressure to dial in heat rise. Verified all components are good and followed up with homeowner. System is running safely and properly at this time.
Two system blue shield club cooling maintenance. Joe(JC)Ritchal. 10/03/2023 Performed full system evaluation and safety inspection. I arrived reform the customers annual summer service. The customer didn’t have any questions for me so I went ahead and got started with the maintenance. I checked the thermostats then checked the condenser and the condenser side of the package unit. Both were in good shape and the evaporator coil in the package was good. I didn’t check the furnace and evaporator coil. Both of which were clean and in good shape. I also change the filters for the customer.
I arrived for a red member system tune up. I inspected and cleaned the system and spoke with the homeowner about the insulation levels. I found the insulation in some spots to be almost completely bare and in others to be just above the rafters. We decided to add 16 bags of insulation to the exit home to get the R value to a minimum of R38 and whatever is above that level will be beneficial. We are planing to come back the 12th of next week to blow in 16 bags of insulation.
Came out to perform a preventative maintenance on AC system. Customer stated that she purchased the home recently and needed the unit maintenanced. System is original to the home and was built in 2017. I did a check of the filter, coils, ductwork and overall condition of equipment. Washed condenser coil thoroughly. Systems return ductwork is a little dirty and undersized, so I recommend adding an additional one for more airflow. Checked capacitor, contactor, compressor, fan motor, thermostat operation, wiring, amps, temperatures and pressures of Condenser. Found a minor kink in the suction line at the unit. Also found system a little out of range on refrigerant pressures. Discussed with customer about options. Customer chose to add refrigerant to get it cooling efficiently. I added 1.1lbs of 410a to get system within range. I recommend customer have the units refrigerant rechecked at the beginning of summer next year. System is cooling properly.
Came out to give estimate for replacement of existing 3.5 ton system with a 4 Ton system. Discussed with customer about options available and pricing.
31JUL2023 Jason Brown Arrived for previously bid mini split drain line replacement. Spoke with Key about the scope of work. While the handyman was out the cassette Evap was leaking, will you look at it. Verify materials. Disconnect power to 3 indoor head units, disassemble covers and remove existing damaged drain line. Pull new drains through existing drain line. Using hose clamps connections tie in drains to Evap pan. Reassemble head units and seal penetration with paintable silicone. Drop drain into exterior pvc. Resecure drain with 1 hole clamps. Cycle all units into cooling and verify no leaks. Inspect cassette and found 1’ ton of lineset uninsulated and dripping. Using homeowner provided materials I insulated the rest of the lines. Set all systems to 75 degrees and requested key do a quick check when she returns to verify no leaks. System is cooling properly at this time.
Call back. Joe(Jc)Ritchal 07/24/2023 I arrive to call my customer said we have been out five hours ago and the system is still not right down to temperature. I arrived and found the system had just started bringing the temperature back down. I checked out the system and everything was working well the refrigerant charge was good and the compressor was running well it’s working well right now and that if something comes up call us as soon as you can tomorrow.
24JUL2023 Jason Brown Arrived for follow up on recent install no heat. Spoke with homeowner about the scope of work. Cycled equipment into heating. Reading open pressure switch. Called may tag tech support. Verified operations. Found roof jack not making good connection with flue causing pressure switch to remain open. Corrected roof jack seating. Cycled equipment verified gas pressure 12.5 iwc lp gas. Verified orifice system is running properly at this time.
11JUL2023 Jason Brown Arrived for previously discussed leak search with repair. Spoke with homeowner about the systems performance. Sam was out and found it freezing up. He checked the pressures and found it low on 410a we have the ceiling open where the lines come into the home. Looked over the equipment and found many places where the lineset is uninsulated and is causing water damage. Spoke with homeowner about it. Yes, that’s why we have the ceiling open. We are going to address the issue later. Inspected equipment found it low on 410a Pump down all linesets and capture refrigerant in compressor. Pressurize lines to 350 psi of dry nitrogen. Let pressure sit for 15 minutes. No change in pressure. Release nitrogen and pull vacuum on lines. Vacuum bouncing at 1700 microns. Soap bubble all fittings. Pressurize system to 450 psi. Found leak at union above bathroom. Release refrigerant and pull vacuum. Vacuum bounces at 800 microns. Inspect all flare fittings. Found leak at outdoor uni
Came out to check mini split unit that wasn’t cooling. Customer had installed his own mini split and had us do the connections of the line set. Customer stated that the system wasn’t cooling properly and freezing up. I checked system over and found it low on refrigerant. Found leak on flare fitting that was in a tight area. Customer had me cut out a piece of drip edge to get to the flare fitting easier. Refastened flare fitting, pulled vacuum, added refrigerant and tested system operation to verify it was cooling properly. System is now cooling.
Blue shield club cooling maintenance. Joe(JC)Ritchal. 06/03/2023 Performed full system evaluation and safety inspection. I arrive from the customers annual spring service. The customer didn’t have any questions for me earlier than asking if I could help remove the filter change message from the thermostat. I hope them to reset it and then I went and checked the thermostat and washed out the condenser. I checked the air handler which was in good shape and working well. I didn’t check the condenser Rogers also in good shape and the refrigerant charge is good. The customer and change the filter them self recently so I left a new one for them instead.
Sam J - arrive to service a mini split that was freezing up at the condenser. Customer explained that her handyman pointed it out as he was working outside near the unit this weekend. Customer agreed the service fee so I began diagnosing system. We turned on all 4 evaporator heads, and I put my gauges on the condenser outside to find the system was low on 410a. I discussed the estimates that I included with today’s invoice with the customer which included charging the system, electronic leak search and finally a leak search with repair. The house is empty there for a suggested doing a pressure drop test to locate the lineset that is leaking. There is over 200 lineal feet of copper on this job as there are four separate mounted throughout the house. Customer agreed to pump the unit down and reserve the refrigerant in the condenser, while putting a nitrogen charge on each individual line said to see which lineset drops to reveal where the leak is located. The ceiling in the bathr
Came out to call for a no cool on a unit we did a repair on a couple of weeks ago. Last tech found a blown control board fuse, tried to find a short, but wasn’t successful. System worked after put another fuse in. I checked system over and found a bad transformer. I found a short in 24 volt wiring that was exposed externally of the system. Replaced transformer, and fixed wiring. Replaced fuse on control board and cycled system on. Checked operation of system to confirm unit was operating properly.