Overall Experience
Quality
Price
Convenience
He came out quickly...checked everything.... explained the problem ...and explained it well.. Good job...
Overall Experience
Quality
Price
Convenience
This young man was amazing. He went above and beyond. He absolutely an asset to your company. If I could pick I would pick him.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Jake Kring. 08-15-2024. I arrived for a new customer no cool call. I spoke with the homeowner and found that the system is running but not cooling well. I inspected the indoor and outdoor system and found this to be an air handler with a cooling condenser only. I informed the homeowner of the condition of the system and explained the refrigerant cost and the difference in the leak search. We decided to look into financing and was in successful. We decided to leave the system defrosting for now and turn it on after the ice has melted. I showed the homeowner how to turn the disconnect off and back on so they can run the system after the ice melts. The system will freeze up again and the homeowner is aware of this. I left the system in the same condition as I found it to be in.
Blue shield club AC maintenance. Joe(JC)R. 08/07/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer didn’t have any questions and said that everything was running well and without any issues. I the washed out the condenser then inspected the condenser. The condenser was running well and without any issues and was cooling well. I then checked the air handler. The air handler was in good shape and was running well. I also replaced the filters. I didn’t see any issues with the system and it was running well. I talked with the customer about surge protectors. The customer want to think about having surge protector put on.
Jake Kring. 07-15-2024. I arrived for a noise issue on a tiny home. I spoke with the homeowner and she showed me that when the system shuts off and about 10-30 seconds later there is a one time popping sound coming from the system. I inspected the system and found the unit to be in fair condition and the drain line to not be assembled properly. I checked all components and found the system to be running well but the system has a lot of water running out from under and on the sides of the system. After I got the system clean I found that the 1.5 ton system is on duct work that is too small for the system. The noise is coming from the duct work that is bowing inwards while it’s running and after the blower motor stops the duct pops back into place causing a one time thud noise. I explained the noise issue and the drain issue. I recommended to add a P-trap to the system to prevent the system from overflowing with water and rusting the system out from the inside of the system. I also expla
Came out to call for a system not cooling well. Customer stated that the upstairs unit wasn’t cooling and the temperature was rising in the home. He also noted that the system downstairs seemed to be struggling as well. The heavy rains we’ve had caused some flooding in their downstairs area and water was in the ductwork. Customer has been pumping the water out recently, but there’s still some remaining in the ductwork. Customer stated that there was also a rattling noise in the downstairs system. Told him I would look at the system upstairs and figure that issue out first. Checked upstairs unit and found the outside unit shut off on high pressure lockout. Found condenser coil dirty and in need of cleaning. As well as the other condenser. Customer is past due for his maintenances, so I waived the service fee and completed those. Washed condenser coils thoroughly, and changed out customer supplied filters. Inspected evaporator coils, drains, blower assemblies and overall condition. Found
Non club AC maintenance. Joe(JC)R. 06/11/2024 Performed full system evaluation and safety inspection. I arrived to perform a AC maintenance on two mini split systems. The customer said one was having issues with keeping up. I checked the systems and the one that had been struggling was low on refrigerant and the other one was working correctly. I added a pound of refrigerant to the struggling system and it is now running well. System is operating correctly at this time.
05JUN2024 Jason Brown Arrived for blue club no cool. Spoke with John about the systems performance. I replaced my thermostat and it worked for 3 weeks, then it went blank. I put my old stat on the wall and it didn’t work either. Inspected furnace and AC. Verified wiring at board. Inspected thermostat. Rewired homeowners new stat and found the stat failed. Spoke with homeowner about options. We decided to try a T6 to verify. Installed T6 and cycled cooling. Checked over system operation. System is operating normally. Discussed insulation. Please allow 24 hrs for the home to cool. Thanks guys, and congratulations on the new home! 2 year parts 2 year labor
Came out to call for a system that had froze over during the weekend. Customer turned system off to thaw it out and also stated that he had changed the filters before I came out. We were out for a service at the beginning of the month and offered to supply customer with filters that come with the service and forgot to give them to the customer. He showed me the filters and they were dirty. I checked system operation and condition and found the unit to be running properly during the inspection. We also discussed previous recommendation of changing out the condenser fan motor. Customer wanted to wait at this time. Told customer I would leave ticket open for the next couple of days in case something comes up, but the system is cooling properly. I believe the filters were hindering air flow and causing the coil to freeze up.
Today I had the pleasure of maintaining a 9 year old Carrier system. Upon arrival, homeowner stated that the last technician made them aware of an over amping condenser fan motor. I showed him the limit on the information tag and had him watch the electrical check. The motor is not to exceed 1.1 amps but I read it at a range of 1.89-2.48 amps. I recommended replacing the motor entirely. I then verified system cleanliness. I found the blower assembly slightly dusty but the ducts dirty and in need of attention. I recommended duct cleaning. I then verified all amps temps and pressures and found the rest of the system operating within manufacturer specifications. Homeowner would like to discuss recommendations with family before approving. All conditions otherwise normal at time of departure.
Jake k. I arrived for a no heat on a system we installed on Feb 8th. I arrived and found the system to be out on a code of 6 flashes “induced draft motor failure”. I reset the power to the system and found the u it to come on and run for the first cycle with no problems. The 2nd cycle for a heating demand the system automatically faults to a code 6. I contacted tech support and waited for a call back. Once I got a call back we went through the system and found that the pressure switch that I had already replaced with the first warranty call back no heat call that I had called and talked to tech support on cannot be a universal pressure switch and it has to be a OEM pressure switch per tech support. I then contacted carrier for the correct part and went to retrieve the part. When I arrived with the correct part I installed the system and cycled the system three times to confirm that the system will come on and off multiple times without throwing a code of 6 flashes. The system is runnin
Jake K. I arrived for new system no cool call. I inspected the system and found the pressure switch on the furnace to be stuck closed and kept the system from cycling the furnace on. I then inspected the air conditioning and found that the blower motor will not come on in cooling. The thermostat was not calling for fan on in cooling. I replaced the thermostat and cleaned the pressure switch and found the system to be running in all modes correctly.
Red shield club heating maintenance. Joe(JC)Ritchal. 02/21/2024 Performed full system evaluation and safety inspection. I arrived from the customers annual heater maintenance. The customer didn’t have any questions for me, and was not interested in having the hot water tank flushed at the moment so I went ahead and started with the maintenance. I can check the heat exchanger along with all the safeties and heating components, and I also check the surge protector to make sure that it was still active. The heat exchanger and safety were in good shape along with the blower and the other heating components. I also change the filter for the customer and inspected the exhaust and gas line along with the ductwork. I didn’t went and talked to the customer and the customer said that she would want an estimate for the hot water tank just so she could have the price for having it flushed in the future. I also talk to her about filters and air cleaners and explained a little bit more about filt
Blue shield club heating maintenance. Joe(JC)Ritchal. 01/31/2024 Performed full system evaluation and safety inspection. I arrived from the customers annual heater maintenance. The customer said that the system was operating well and she didn’t have any complaints. She did ask what temperatures the heat pump would work in. I told her that it should work into the upper 30s but may have issues in the lower 30s and definitely in the 20s. We should also note for the future that the customer just had new carpets put in and we need to make sure we’re wearing carpet savers so we don’t track in dirt or mud. I checked the air handler and the heat pump system both in the standard heat pump mode and with the electric back up heat. I also change the filters for the customer. The evaporator coil was slightly dirty which I showed the customer. The customer doesn’t want it cleaned at this moment and will have it done later.
Came out to call for a customer concern an out a heat pump system. Customer stated that the unit wasn’t functioning and believe the capacitor went out. Checked system over and did find the capacitor depleted and needing to be changed. Customer had me change it out for him. Tested heat pump to check operation. Outdoor thermostat is set to run auxiliary heat at this time. Checked to make sure it was on and informed customer his filter needed to be changed. I took it out for the time being due to it hindering air flow.
Jake K. I arrived for a install warranty on a system we installed. I found the hot surface igniter to have failed and was preventing the system from coming on. I replaced the hot surface igniter and cycled the system on and off and found the system to be running well. This is under out one year labor warranty and the manufacturer warranty.
Performed preventative maintenance on air handlers and heat pumps. Discussed with customer about maintenance needed, filters, any issues he’s ran into or anything I can check on for him. Customer stated he already changed the filters and just needed the maintenance completed. I inspected filters, blower assemblies, coils, electrical components and overall condition of systems. I checked and tested thermostat operation, capacitors, amps of heating elements, temperatures and pressures of heat pumps. Both systems are heating properly. Payne unit has a weak capacitor. Discussed with customer about repair needed and we went over what it operates and how it affects the unit. Customer stated that he’s replaced the ones inside the home and wants to take care of it himself. We aren’t responsible for warrantying the part if it fails, and it is the customers responsibility. Customer is aware of the suggestions and recommendations we made.