9320 S. Pole Rd
Oklahoma City, OK 73160
(405) 794-8900

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Joseph K.

Joseph K.


Job Checkin

I arrived and spoke the homeowner and the main issue is the system runs and turns off the propane much faster than his old mercury thermostat did. I explained that if you set the set point on the thermostat 5 deg higher than the temperature on the display it will bring in the emergency heat on to raise the temperature quickly vs slowly raising the temperature by running the heat pump. We cycle the system on at the thermostat and it cycled on normally in all modes. This could have been prevented with a better explanation of how the new digital thermostat works on the first visit. I am calling this a warranty recall for lack of communication.