I required service on my furnace in the evening, but Interstate contacted technician Isaac James who was 20+ miles away and sent him to my home. Interstate had installed my system some 10+ years ago and it had worked flawlessly ever since, so I was glad to contact Interstate for service. Isaac was highly professional in every way, and since I had done heat and air work for a living years ago, I had some background from which to judge him. His knowledge of the system was impressive, he took NO shortcuts, despite the late hour, and he was a delight to talk with. He had to replace the condensate pump and had one on his truck. Suffice it to say I would not hesitate to call Interstate if I need any further service. To Kai, you have a real gem in Isaac. Don't let him get away!☺
