I was able to remotely give them access with trust. We have known this company for years.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Technician was very professional and focused on his work. Jackson and Sons provides outstanding service!
Overall Experience
Quality
Experience
Punctuality
Installed sender unit to enable system to work as heat pump. Verified system operations. System now working as designed.
Tech performed esa on one system, tech did not find any challenges with system at todays visit. Tech replaced all filters and customer renewed service agreement. All is good at this time.
Performed ESA on (1) Trane Split Heat pump. Extended ESA (1) system. Installed PlasmaPure whole home air purifier. Collected via phone. Customer stated thermostat does not seem to be accurate. Adjusted indoor calibration from 3 degrees, to 1 degree to achieve accurate readings.
Tech found low voltage miswired with Y in the same wire nut as R directly from transformer which energized outdoor unit in cooling all the time. Unit locked out on low pressure when thermostat satisfied. Tech rewired float switch to break Y instead of R, verified thermostat settings, and recorded amp draws and refrigerant pressures. Cycled system in heating mode and cooling mode. All components shut off correctly when thermostat was satisfied. Left tstat on 78 like it was at arrival and locked up front door and roof hatch. No charge. Install warranty.
Trane 2.5-Ton Heat Pump w/ Air Handler Energy Savings Agreement
Gathered information for Beecher. Will get with Beecher Monday morning.
Upon arrival tech performed full CMA Service on 3 Split Systems and changed 5 filters. Tech found no challenges at this time and all systems are operating properly.
Performed CMA Filter Change at 5 locations per contract. Filter change report with pictures attached to this invoice.
Upon arrival tech inspected all 3 air handlers and all 3 dehumidifier drains. Tech found all the drains had some build up in the trap, cleaned with. Brush and blew nitrogen through drain lines. Dehumidifier for the first floor had water inside drain pan, used transfer pump to remove water and dehumidifier began working gain. All 3 systems were satisfied upon arrival and humidity levels were on the upper end of the acceptable levels. Everything is back operational at this time.
Replace hose bib had to cut hose off old so I could get it off customer okay it
Customer reported system not keeping up. Outdoor coil fins are corroding apart due to salt air. Tech found Goodman package unit running on arrival. Mobile home crawlspace is cool. Insulation is missing entirely from crawlspace subfloor and ductwork is laying on the ground without any clearance to properly hang it up. Suction pressure is slightly low. Superheat is high. System has no subcooling. Tech diagnosed system to be 1-2 lbs low on R410a. Tech recommended charging system today and getting quotes on outdoor coil and duct system. Did not recommend maintenance on outdoor coil due to fins falling apart. Need to call back on system and duct quote. Has an outdoor spigot that’s leaking. Need to schedule plumber.
-Replaced 30A Square D circuit breaker at heat pump outdoor disconnect with 25A Square D per unit data tag. Outdoor disconnect heavily corroded. Inspector may require replacement of internal cover or entire disconnect, per his/her discretion. Line side wiring not protected at entrance to back of disconnect. -Verified crawl space air handler “on unit” breaker sized appropriately as 60A per unit data tag. Replace wiring from sub panel to disconnect and disconnect to air handler. Replaced disconnect. Replace 40A square D breaker with 60A Square D breaker. Rewire low voltage wiring as appropriate. -Observed water leak near kitchen location in crawl space. Pictures/video attached to job. Recommend initiating plumbing service call.
Tech washed and serviced unit and found no challenges at this time unit is up and cooling with a delta of 24 condenser did have some external surface rust to be expected being on the coast no mechanical issues at this time.
Tech performed CMA inspection on 3 geothermal split systems. Tech found Goodman air handler in second floor hallway not blowing any air due to blower motor overheated. Found 25uf blower capacitor unplugged. Tech turned off disconnect and plugged capacitor back in. Inspected 3 geothermal heat pump condensers. Geothermal condenser HP#1 appears to be leaking at the supply water solenoid onto wooden shelf. Tech let maintenance know. Need to call to quote solenoid replacement. Would require Teflon tape, eight inches of 1” PVC, and two 1” PVC couplings. After blower motor for second floor cooled, system is back operating correctly.
Performed ESA, homeowner extended ESA. Recommended surge protection.