Nice guy. Appreciate them coming out so promptly and going over my new unit.
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Joseph was professional and was able to find out my problem right away. Will be doing business with them again.
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Jackson & Sons is a top notch professional HVAC company that I have been using and relying on for years and have never received anything but excellent service. Their staff is well trained, knowledgeable and friendly.
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Spencer was was professional, very knowledgeable and quickly diagnosed and repaired our AC issue. Thanks
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This company is exceptionally well- run and staffed. Every Tech we’ve met has been top notch!
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I had a new Gas Pack/ HVAC installed and the installation team discovered that a part was not performing properly so they contacted their home office to arrange for Donnie, a highly trained and skilled tech to modify and install a temporary part that night so we would have heat until the replacement part arrived and then to have Donnie install the replacement part and carry out systems checks to ensure that the unit was working at peak performance. Donnie is very knowledgeable, well trained and professional. He explained why the original part was malfunctioning and why it had to be replaced. Donnie is an excellent representative for Jackson and Sons.
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Wayne was very professional, knowledgeable, well- trained and friendly. Wayne and a coworker arrived early in the morning on the scheduled installation date. He and the coworker removed my old unit and had my new gas pack/ HVAC installed by mid afternoon. There was a burner part that wasn’t functioning properly so he and the coworker stayed and worked until late afternoon to determine why it wasn’t functioning properly. When the determined the part that needed replacing they contacted their home office and made arrangement to get a temporary part installed that night and the replacement part shipped and installed two days later. Wayne has an excellent work ethic, is a superior service provider, has a “can- do” positive attitude and is an asset to the company.
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Ronnie was very professional and personable. He checked over the entire HVAC system, informed us of what he had done and made recommendations re: improving our system and possible future issues. Great Job. He is a very good representative of your company.
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Noah explained in layman’s terms and showed in photos what he had checked and performed on our semiannual gas pack system maintenance contract. He was well organized, efficient and friendly.
Response from Jackson & Sons:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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Great job getting our heat back on and finding the root cause for the system's problem.
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Juan was very professional, knowledgeable, efficient and friendly.
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Nate and David provided efficient, knowledgeable, informative and friendly HVAC maintenance services on our whole- house gas pack unit. Thanks
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Provided duct system replacement quote for upstairs and downstairs systems
Tech inspected duct work, base board heaters, and attic fans. Customer wants to know if we can provide a quote to replace the 2 attic fans, remove the 4 baseboard heaters, and requested a duct work replacement quote for the downstairs and upstairs as separate estimates, duct work is old R4 insulation duct work, main trunk supply line is metal square duct, unit has been replaced but not the duct work. Field supervisor has been notified to provide the duct work replacement quote. Metal trunk line runs between the foundation brick from the add on section to the main house. Customer is interested in adding a dehumidifier, dehumidifier has been mentioned to them by the crawlspace specialist. Base board heaters would not be removed by us, it’ll be more to the electrician. Attic fans have no need due to the roof having ridge venting.
Carrier Condenser 25SCA524A003 Carrier® Comfort - 2 Ton 14.3 SEER2 Residential Heat Pump Condensing Unit Quantity: 1 Multi Fan Coil FJ4DNXB24L00 2 Ton Residential Fan Coil Multipoise (Aluminum Coil) Quantity: 1 Other Thermostats CUSTOM-RZ1QYU Honeywell - Wi-Fi VisionPRO 8000 (Carrier Split Systems) Quantity: 1 Other Services CUSTOM-0M1HWW ESA Quantity: 1 Tutco HVAC Add-Ons CE0901N10T Tutco - CE0901N10T - 10 kW Electric Heater (230-1) Quantity: 1 Other HVAC Add-Ons CUSTOM-E5QS3T EZ Trap Quantity: 1 Other HVAC Add-Ons CUSTOM-MF3IRD Filter Dryer Quantity: 1 36X40 Pad Quantity: 1 Change Breaker JS Quantity: 1 ICM Surge Protector Quantity: 1 Level Pad Quantity: 1
Provided system replacement, customer invested in new split heat pump
Upon arrival tech found compressor not running, after inspection tech found failed hard start and compressor in overload, due to age of system and repairs needed field supervisor out to verify.
Tech serviced and cleaned unit. Compressor capacitor reading at 47.9/45. Tech faced no challenges this visit. Unit is heating and cooling efficiently. Next visit media filter will need to be changed (Put in september 2024). Tech recommends plasma air to improve air quality and reduce bacteria in the future. Mail invoice. customer does not use email.
Tech washed and serviced unit and found air handler to not be equipped float switch tech recommended primary float switch and ez trap tech found no other challenges at this time unit is up heating off of em heat at this time due to failed zone board found at last service call customer has not had it replaced yet customer is aware of unit running on aux heat. Customer will call in once they are ready to have the zone board replaced.
Tech found zone control in flash code for lockout due to limit trip, tech tested limits and found no issues, tech performed test on sequencers and blower and found no issues. Tech tested heat strips and verified proper operation, tech found diagnostic sheet for Honeywell zone board and went through steps of diagnostic. Tech found Honeywell zone controller to have failed. Tech reset system and everything comes on and works properly, tech informed customer how to reset issue so he can keep heat until we can get zone board.
Tech arrived and found system not running, tech cut system on and checked system operation, tech found coils to be stopped up causing a difference in pressure from recommended specs, tech recommended tune up and service agreement and customer approved, tech spoke with office and scheduled service. System is on and upstairs satisfied at 65 and downstairs still running with supply temp of 115 degrees. No further challenges at this time.
Tech washed and serviced unit and found air handler to not be equipped with ex trap float switch or insulation tech recommended and sent estimate unit is up heating properly at this time.
Tech returned and installed new 451 inducer draft motor.
Found call from thermostat initializing induced draft motor but system does not try to ignite. No observable air flow at inducer motor exhaust. Found induced draft motor wheel completely disintegrated inside housing. Immediate recommendation is replacement of induced draft assembly. Tech returned to replace inducer draft and found motor in system is a 451 tech had an older 451 on truck tech wired in and turned power on, found breaker failed when power was turned off tech installed 2pole 30amp breaker and cycle system with no challenges system is now heating properly will need to return and install a new 451 inducer motor.
— Customer states gas package unit not heating properly. States system was working fine until recently. — Found call from thermostat initializing induced draft motor but system does not try to ignite. No observable air flow at inducer motor exhaust. Presented customer with estimate for System Operation Inspection to further investigate issues with system. Customer approved operation test. — Found induced draft motor wheel completely disintegrated inside housing. Immediate recommendation is replacement of induced draft assembly. Provided estimate. Customer declines repair at this time. — Discussed having a Field Supervisor dispatched to provide options to customer moving forward. Customer approved dispatching Field Supervisor while technician was on site. — Continued inspecting overall condition of system. Informed customer that we would not be able to get an accurate picture of the condition of the refrigerant components in AC mode due to outdoor temperature. Blower motor capacitor
Tech serviced and cleaned unit. Tech found evaporator coil to be severely rusted. Tech also found compressor capacitor rating at 34/45 MFD. Tech recommends dual run replacement and ez trap. Tech also informed customer about ESA renewal. Customer would like to wait to talk to her husband before any payments. Unit is heating and cooling efficiently.
Tech washed and serviced unit and found Uv bulb to be blown tech recommended replacement and also mentioned plasma air and explained the benefits and how it had lower maintenance customer will have to wait for both at this time. Unit is up heating and cooling properly at this time