This company is exceptionally well- run and staffed. Every Tech we’ve met has been top notch!
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I had a new Gas Pack/ HVAC installed and the installation team discovered that a part was not performing properly so they contacted their home office to arrange for Donnie, a highly trained and skilled tech to modify and install a temporary part that night so we would have heat until the replacement part arrived and then to have Donnie install the replacement part and carry out systems checks to ensure that the unit was working at peak performance. Donnie is very knowledgeable, well trained and professional. He explained why the original part was malfunctioning and why it had to be replaced. Donnie is an excellent representative for Jackson and Sons.
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Wayne was very professional, knowledgeable, well- trained and friendly. Wayne and a coworker arrived early in the morning on the scheduled installation date. He and the coworker removed my old unit and had my new gas pack/ HVAC installed by mid afternoon. There was a burner part that wasn’t functioning properly so he and the coworker stayed and worked until late afternoon to determine why it wasn’t functioning properly. When the determined the part that needed replacing they contacted their home office and made arrangement to get a temporary part installed that night and the replacement part shipped and installed two days later. Wayne has an excellent work ethic, is a superior service provider, has a “can- do” positive attitude and is an asset to the company.
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Ronnie was very professional and personable. He checked over the entire HVAC system, informed us of what he had done and made recommendations re: improving our system and possible future issues. Great Job. He is a very good representative of your company.
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Noah explained in layman’s terms and showed in photos what he had checked and performed on our semiannual gas pack system maintenance contract. He was well organized, efficient and friendly.
Response from Jackson & Sons:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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Great job getting our heat back on and finding the root cause for the system's problem.
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Juan was very professional, knowledgeable, efficient and friendly.
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Nate and David provided efficient, knowledgeable, informative and friendly HVAC maintenance services on our whole- house gas pack unit. Thanks
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Customer wants return moved to where old air handler was, wants return grate in wall. Will need to put return box in closet and connect 16” return to collar in crawl space. Field supervisor going to get in contact with customer on price and when we can do the job.
Tech found a failed capacitor causing compressor and fan not to start. Tech verified drain is working properly and system is in otherwise good condition. Tech recommends a maintenance plan. Customer agreed to monthly ESA. Tech replaced capacitor and verified system is now cooling.
Tech performed esa on trane split heat pump, found no challenges at todays visit
Upon arrival tech found system running, monitored pressures and found high suction and head pressure as well as low superheat and high subcooling indicating system is overcharged. Tech checked evaporator coil and condenser coil, evaporator coil is slightly dirty but old. Condenser is not clogged. Tech found no airflow issues except some registers are slightly restrictive. Also blocked fresh air vent above evap, high heat load. Tech recovered 10oz of R410a to get subcool and superheat within spec. System is cooling with an 18 degree delta t. Recommended keeping doors open and going in and out as little as possible. Also recommended to tenant changing supply registers.
Tech performed esa on carrier package unit, found no challenges at todays visit Customer is selling home and did not want to extend esa
Tech performed ESA, Tech recommended adding eztrap to drain line to have better flow and easy access to drain. Tech also found excessive amounts of bacterial growth in system and recommended addition of plasma to prevent issue from occurring and getting in ducts and home. tech found no other issues at todays visit. System is back on and operating properly at this time. Tech did not have 14x25x1 filter. Mail hardcopy of invoice and estimate to customers address.
CUSTOMER STATED CONDENSER WAS CONTINUOUSLY RUNNING WITH THERMOSTAT IN OFF POSITION. UNABLE TO DUPLICATE CHALLENGE AT THIS TIME, BUT FOUND COMPRESSOR CONTACTOR EXTREMELY PITTED LIKELY WELDING SHUT INTERMITTENTLY. REPLACED 30A 1 POLE CONTACTOR. CHECKED WIRING FOR SHORTS. CYCLED SYSTEM WITH NO CHALLENGES.
Tech washed and serviced unit and found no challenges at this time (unit is 6 months old)
Called Mr. Miller with updated proposal, he has to talk everything over with his wife.
Upon arrival, tech noticed condenser not running. Tech performed ESA on air handler in attic, coil is leaking and has been for a while, decent amount of oily residue in pan, tech recorded videos of leak detector on high and low sensitivity. Yellow wire on condenser not receiving voltage, tech did not notice any damage to yellow wire. Tech pushed in contactor and system powered on, amp readings were fine. Compressor megohmed yellow at 150, Caleb was out here last April for previous techs findings. Tech informed homeowner of all findings. Secondary drain line flows into primary drain line, no float switches are installed on system. Thermostat is out dated. Drain line is not properly insulated. Tech mentioned different upgrades that could be installed and that supervisor will go over all information with him. Tech did not call dispatch until latter end of service to verify both compressor and coil were faulty/failing from previous techs diagnosis. Fan left on upon departure. Unable to co
Tech found no high or low voltage present at transformer. 250v present at contractor. Tech traced transformer high voltage wires and found the 230 connection fell off the contactor. Tech put wire back on and made sure connection was good. System is now up and running.
Tech performed esa, units are working properly Customer will call in and renew esa Customer changes own filters
Performed routine maintenance per energy savings agreement. Per customer request, the technician did not enter the home due to his wife being sick. Tech was unable to check delta t, swap filters, or inspect thermostat. Tech cleaned and serviced the outside package unit. No challenges were present today. Customer renewed ESA via card. Please send hard copies from todays visit to the address on file.
