This company is exceptionally well- run and staffed. Every Tech we’ve met has been top notch!
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I had a new Gas Pack/ HVAC installed and the installation team discovered that a part was not performing properly so they contacted their home office to arrange for Donnie, a highly trained and skilled tech to modify and install a temporary part that night so we would have heat until the replacement part arrived and then to have Donnie install the replacement part and carry out systems checks to ensure that the unit was working at peak performance. Donnie is very knowledgeable, well trained and professional. He explained why the original part was malfunctioning and why it had to be replaced. Donnie is an excellent representative for Jackson and Sons.
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Wayne was very professional, knowledgeable, well- trained and friendly. Wayne and a coworker arrived early in the morning on the scheduled installation date. He and the coworker removed my old unit and had my new gas pack/ HVAC installed by mid afternoon. There was a burner part that wasn’t functioning properly so he and the coworker stayed and worked until late afternoon to determine why it wasn’t functioning properly. When the determined the part that needed replacing they contacted their home office and made arrangement to get a temporary part installed that night and the replacement part shipped and installed two days later. Wayne has an excellent work ethic, is a superior service provider, has a “can- do” positive attitude and is an asset to the company.
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Ronnie was very professional and personable. He checked over the entire HVAC system, informed us of what he had done and made recommendations re: improving our system and possible future issues. Great Job. He is a very good representative of your company.
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Noah explained in layman’s terms and showed in photos what he had checked and performed on our semiannual gas pack system maintenance contract. He was well organized, efficient and friendly.
Response from Jackson & Sons:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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Great job getting our heat back on and finding the root cause for the system's problem.
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Juan was very professional, knowledgeable, efficient and friendly.
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Nate and David provided efficient, knowledgeable, informative and friendly HVAC maintenance services on our whole- house gas pack unit. Thanks
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Tech washed and serviced unit and found no challenges at this time (unit is 6 months old)
Called Mr. Miller with updated proposal, he has to talk everything over with his wife.
Upon arrival, tech noticed condenser not running. Tech performed ESA on air handler in attic, coil is leaking and has been for a while, decent amount of oily residue in pan, tech recorded videos of leak detector on high and low sensitivity. Yellow wire on condenser not receiving voltage, tech did not notice any damage to yellow wire. Tech pushed in contactor and system powered on, amp readings were fine. Compressor megohmed yellow at 150, Caleb was out here last April for previous techs findings. Tech informed homeowner of all findings. Secondary drain line flows into primary drain line, no float switches are installed on system. Thermostat is out dated. Drain line is not properly insulated. Tech mentioned different upgrades that could be installed and that supervisor will go over all information with him. Tech did not call dispatch until latter end of service to verify both compressor and coil were faulty/failing from previous techs diagnosis. Fan left on upon departure. Unable to co
Tech found no high or low voltage present at transformer. 250v present at contractor. Tech traced transformer high voltage wires and found the 230 connection fell off the contactor. Tech put wire back on and made sure connection was good. System is now up and running.
Tech performed esa, units are working properly Customer will call in and renew esa Customer changes own filters
Performed routine maintenance per energy savings agreement. Per customer request, the technician did not enter the home due to his wife being sick. Tech was unable to check delta t, swap filters, or inspect thermostat. Tech cleaned and serviced the outside package unit. No challenges were present today. Customer renewed ESA via card. Please send hard copies from todays visit to the address on file.
Tech found aux heat was on but was not running heat strips. Tech found reversing valve was not shifting so it was running ac in the house instead of heat Rhemm system tech called office for field supervisor to come schedule to come next day. Tech found a leak in evaporator coil.
Performed routine maintenance per energy savings agreement. Tech did not find any challenges while performing maintenance today. System is cooling properly and holding a delta t of 18 degrees. One recommendation the tech had was to install an EZ trap and Primary drain safety switch. These will reduce the chance of condensate challenges going forward. Technician attempted to call customer, had to leave a voicemail. Recommendations and renewal added to estimate.
Ductwork Upgrade: Faced with deteriorating and leaky ductwork, a homeowner opted for a comprehensive duct replacement. Our team expertly installed new ducts throughout the property, ensuring meticulous sealing to eliminate potential future problems. The newly installed, well-sealed ducts not only optimize airflow but also improve energy efficiency and indoor air quality significantly. This thoughtful enhancement guarantees a more comfortable, healthier, and energy-efficient living space for the homeowner.
Tech found system frozen due to a failed defrost board and thermostat. Unit is 36 years old and evap and condenser coils are in poor condition. Tech spoke with the office and replacement parts are unavailable. Tech recommends replacing unit.
Homeowner stated very low air flow to bed room. Tech informed homeowner blower motor is turned up to max setting but homeowner had 2 vents cut off which were both at beginning of supply line. Tech informed homeowner those can stay shut but best idea is to close one more further down line due to first vents get missed with most air and middle of supply gets a lot of air. Tech closed middle vent and bedroom air supply increased dramatically.
Replaced temporary gas valve and set pressure. System back to heating properly
Tech replaced gas valve with temporary gas valve and set pressure to 10 iwc Will need to return with proper gas valve.
