Both Matthew and Landon were exemplary in the work they provided, especially since the weather outside was frigid!
Although they were unable to complete the repair in one visit I am confident in their ability to fix it. Aiden was knowledgeable and persistent, professional and personable. And he was concerned about our comfort.
Excellent Erwin great customer service skills
Aiden was great, very personable and patient
Response from Jackson & Sons:
We thank you for sharing your positive experience. It made our day.
Great experience with Landen. He took the time to explain and answer my questions instead of just showing up and doing the work that needed to be done.
Alex did a thorough inspection and speedy repair of my hot water heater. Very pleasant.
I was pleased with the excellent service provided. The technician was knowledgeable and resolved my plumbing problem quickly. I was happy with the outcome and the price.
Tech washed and serviced unit and found no challenges at this time. Customer renewed PSA 1 sys.
Technician found 11 a/h 2 condensers mini splits. Both techs found low refrigerant. Both techs came with conclusion will need to return to pull out all refrigerant and pressurized and close off each a/h to test pressure to each one to find the leak. Will need to speak to office to have solution.
Installed new breakers for units 1,2,4,5, and 6. See pics
- Tech performed CMA inspection on one Carrier split system condenser, could not access air handler without 10ft ladder. Need to schedule follow-up visit with 10ft ladder and clean the diffusers in the ceiling tiles during non-active business hours. Customer stated that the first employee arrives at 09:30 and requires a notice before scheduling the visit. - Tech recommends replacing faulty disconnect box due to safety concerns. - Replaced (2) 20x20x1 air filters. System is operating normally at this time.
Gave quote, wants to replace unit in May
- Tech found low refrigerant charge upon arrival, causing system to short cycle. - Recommended leak search and presented customer temporary repair options. Customer opted not to proceed with any further diagnostics at this time. - Advised customer not to operate system which may cause compressor damage with lack of refrigerant. Customer opted to leave power on at condenser and turn the thermostat off. Customer will contact office if a decision is reached on how to move forward. - Customer declined service agreement.
Customer stated they will have the money for service tomorrow tech put card on file, customer will call us back when ready.
Upon arrival tech found roll out switch tripped, tech reset and found inducer motor vibrating very bad. Tech found inducer wheel rusted apart, tech replaced after approval system is back operating properly.
Found two backflows by the side of the main office that have damage caused from freezing. Both backflows need to be rebuilt and one of the backflows has a broken PVC pipe going to it. I advised Mila to find another company that is certified in the backflow preventers to be able to rebuild them.
Upon arrival tech found blank thermostat, after inspection tech found blown fuse tech replaced and cycled system in cooling and heating and found no challenges system is operating properly, tech found no shorted wires or components. System is very old and r22 customer is considering replacing and wants a field supervisor to call Monday to quote system. Customer signed up for MPA.
Technician returned to replace smoke detector once replaced system started up no issues.
Change out bad garbage disposal we replaced in August
Provided quote to replace downstairs HVAC system and upstairs duct system
Tech found gas pack system. Gas was shut off and locked out. Will need to get gas to further diagnose is needed. Induced draft motor and
Tech attempted to reset the controller and condenser, thermostats are set to heat mode. Some systems have been valved off to not operate due to leaks present. Verification of which units are down would need to be determined verify which rooms are being connected to the units that are down. Would need to reschedule and return in the AM. First availability is Wednesday morning. Room212 is down due to a bad thermostat and 213 room is Down as well. Customer on site was informed and went over the findings. Further diagnostics is required. Technician found pressures were 27/194. Upon further inspection technician found yellow green residue in the refrigerant in the system itself. Technician suspects system is low on refrigerant and to properly charge system would need to be recovered out and pressurized to ensure no leaks present. Then charge with roughly 100lbs of 410 according to previous repairs.