Bryce was awesome to work with. Respectful and punctual.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Mr. Barfield was good to meet with and explained everything well. He was willing to promptly answer questions I had later after our appointment as well.
Overall Experience
Quality
Experience
Punctuality
Ricardo was very friendly and Helpful! He Cleaned everything even the outside of the unit! We have had some of Nicest Service Guys come out. The Customer service People are very friendly.
Overall Experience
Quality
Experience
Punctuality
I loved the text update about who would be performing the service call and the link to track when he would come. The technician was knowledgeable and courteous.
Overall Experience
Quality
Experience
Punctuality
Very impressed with Jackson & Sons, their customer service, communication, & professionalism is unmatched. Our technician Percy was very kind and knowledgeable and did a great job for our business HVAC. It was very convenient to be able to track our technician from a link sent via text to see when he was going to arrive. Would highly recommend!
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
This gentleman was absolutely amazing! He was extremely courteous throughout his time within my residence. I feel like he took his time to complete his tasks and was grateful for allowing him to do so.
Overall Experience
Quality
Experience
Punctuality
I could not be happier with the services provided by this company. From start to finish I was kept in the loop on what was being done throughout my house. These guys were professional and friendly through the entire process. My kids even loved hearing them sing while they were in the crawlspace. You will not be disappointed if you chose this company for your A/C needs.
Response from Jackson & Sons:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Excellent service and communication!!
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Chris was such a huge help with our outside faucet! He was honest and gave us every option with the finances associated with each option! Would definitely recommend Chris with Jackson and sons!
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Found old disposal leaking water and froze up. Removed old disposal and installed a new disposal.
Install Trane 3 Ton Package Heat Pump With Plasma Air With WiFi Programmable Thermostat
Tech washed and serviced unit per service agreement, tech found no challenges at this time, tech found evaporator coil rusted and corroded, tech leaked searched system and found no leaks at this time, tech found no challenges at today’s visit, system is back up and running and holding a delta t of 20+ degrees, will need to drop off 3 12x12x1
serial number: 241610109L Tech replaced a faulty ECM indoor blower motor found by a previous tech. Tested motor after replacing and operated without challenges. Thermostat had the double dash error which indicated a faulty sensor. Tech reset the thermostat and code got reset and temperature display was visible again. The recommended to monitor the system for any more challenges, as which tech suspects the blower relay may not be having the contacts make a full connection to allow the blower motor to stay operating when it is called for. Tech tested the system numerous times to attempt to provoke a fault with the relay but did not find challenges for now. Smoke detectors have been recommended to be replaced on all 6 RTUs(roof top units) by a previous tech, kitchen system is the one that causes the most challenges with smoke detection due to the cooking fumes. Tech checked all the thermostats to assure they were on and operating as should.
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, tech recommended replacement of uv bulb customer approved at today’s visit, system is back up and running and holding a delta t of 20 degrees
Tech washed and serviced unit per service agreement, upon arrival tech found downstairs capacitor starting to test lower, tech notified customer and will keep an eye on it in the future, tech found no other challenges at today’s visit, customer renewed 2 system psa, systems are back up and running and holding a delta t of 20 degrees
Install Trane 2.5 Ton Heat Pump With Air Handler With Plasma Air With WiFi Programmable Thermostat
Tech washed and serviced both systems and found downstairs compressor to be testing in the yellow tech recommended hard start kit to lower start amps and extend life of compressor customer approved tech found no other challenges at this time. Customer had to leave before tech was done. Tech was unable to check delta t.
Customer invested in a 3 ton Trane PHP and a WorryFree warranty. Consultation Code: ENGAJDQ88
replace 47 gallon low boy 240 volts due to heavy rust by element and thermostat
Customer will be in touch tomm about system replacement
Installed additional line set covers over both mini split linesets
Advise replace water heater due to all rust build up by element and thermostat.
Customer reports system was blowing heat yesterday and house got up to 90 degrees inside. Tech gave 22 year old Trane a cooling call and recorded R22 pressures and amp draws. Inspected O circuit wiring. Found no challenges with O wire or any other low voltage wiring. Tech forced reversing valve to shift back and forth several times without issue. Tech forced defrost and outdoor fan did not shut off during defrost cycle. Tech also found 12.5uf blower capacitor leaking fluid and reading weak at 11.28uf. Tech also found 25/5uf dual capacitor is also leaking fluid and reading 17.32 uf on HERM side and 4.52 on FAN side. Put repair quotes under estimates. Tech recommends ESA maintenance and replacement of defrost board/capacitors if customer plans on keeping 22 year old system. Based on age and expected lifespan, tech recommends getting quote to replace system. Available this upcoming week. Call to confirm field supervisor appointment.
Found the drain line blocked off by algae at the port of the primary drain pan. Tech received approval to clean the primary drain pan. Tech flushed the drain line and attempted to level out the drain as best as possible. Drain line has been recommended to be re-done and also increasing the height of the airhandler in the past. Tech recorded a video the system draining before departure.