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I was evaluating the need for new unit after initially working with another company. I called Jackson and Sons because of the high ratings online. Caleb came out to give me an estimate but recommended an inspection first to determine need. Tyler came out to inspect my system and gave me a detailed honest report. Repaired one unit and recommended replacement of other. Ultimately I purchased one unit from Jackson and Sons and upon recommendation will wait on the other. One of the most important indicators of a good company is how the staff, from office to field technicians and sales reps show up on the job, how they communicate, and the respect and professionalism they show. So far I have worked with several, between inspection, installation and follow up. Based on my interactions throughout the process, I expect that the leaders treat their employees well, support their work, and have created a positive company culture. It seems to have inspired loyalty and alignment with company values and it shows. You can’t pay people to show up like this - it comes from relationships. Happy employees lead to happy customers and I’m one of them!
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Luis was very professional and personable. As a new customer, I am beginning to love this company!
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I was very pleased with the inspection of my HVAC units to determine if one or both needed replacing. Tyler was able explain the technical details in a way I could understand. A big plus. I am confident in his recommendation.
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Service agent was polite, knowledgeable and quickly resolved the issue
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Carlos was professional, knowledgeable and thorough when he installed my Gas Pak. I felt confident after meeting him, that he would do an excellent job. I highly recommend Jackson and Sons as a resource for all who are in need of a new system.
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This was the first time I received service from Noah and he was polite and provided outstanding service. I highly recommend Noah for,anyone that’s looking for great service.
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Have known the Jackson & Sons for decades! All those I’ve met are smart, professional, and proud to be a member of the organization! Enjoyed meeting Wayne and Demarcus and they were also proud representatives of Jackson & Sons. Highly recommend!!!
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Zach performed preventative maintenance on my HVAC system on 10/4/22 and did an excellent job. Zach was thorough and had good customer service skills. He was most pleasant.
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Made sure the problem was assessed and that we were covered by warranty for our new unit
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Wayne came and installed our new HVAC unit and was very nice and answered all the questions we had and was more than happy to further explain anything that we didn’t quite understand.
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Landen was quick to get the job done and explained everything that he was doing.
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Tech found outdoor unit not running due to ants under compressor contactor contact points burned up pole. No volts passing through contactor. Customer approved replacement. After replacing contactor, system is back cooling normally. Tech collected for repair and housecall. Tech recommends putting ant killer around outdoor unit to prevent reoccurrence.
WAYNE AND LOGAN REPLACED A GOODMAN PACKAGED HEAT PUMP
FOUND 1988 R22 SYSTEM VOID OF REFRIGERANT. COMPRESSOR PULLING LRA INTERMITTENTLY UNABLE TO START. MIKE IS ON SITE.
TSTAT WAS JUMPED FROM Y TO AUX HEAT. REMOVED JUMPER. SYSTEM UP AND COOLING.
Performed esa, found snake in condenser removed and system cooling correctly
Homeowner invested in ESA. Tech found leak in evaporator coil and contacted field supervisor for a mandatory. Field supervisor arrived and is discussing system options with homeowner.
KEVIN AND MARQUS REPLACED A CARRER GAS PACK
Found old thermostat wire chaffed, continuous 24v was supplied to Y2, engaging the indoor blower motor to operate non stop but the 2nd stage on the compressor did not come on. No voltage was supplied on Y1. Replaced thermostat wire from the thermostat to the current spliced section of the other new thermostat wire that was installed by the unit to eliminate thermostat wires out the challenge, and also pulled out the pinched thermostat wire area from underneath the hood. After replacing the thermostat wire, tech attempted to put on the previous Trane 824 thermostat to test out system operation. Blower turns on and off as it should, but system was on,y receiving 24v on Y1 for 2 seconds then No voltage was supplied. Tech replaced the Trane 824 thermostat with a new one and upon start up, tech noticed that the Trane thermostat randomly reset. No cooling challenge was still present, thermostat was dropping voltage for the compressor. Tech swapped out the Trane thermostat with another Honey
Performed ESA, recommended replacing uv bulb and plasma air purifier.
Performed ESA, homeowner was not home at the time of maintenance.
Upon arrival tech found system not running when set in cool mode. Tech found no voltage between Y wire and common at unit. Tech jumped out Y circuit and blew red cap fuse. Short was not big enough to cause thermostat to go blank but only reset. Tech replaced Y wire with Orange and tested. System would only come in when jumped out from outside or at thermostat. Tech replaced Trane XL824 thermostat with Focus Pro 5000 Honeywell and system came on with no challenges, back up and cooling. Will need to come back and replace with new Trane XL824 thermostat. Tech also found W1 and W2 wired in wrongs spots at t stat. No charge per customer satisfaction, system was just installed.
Upon arrival tech found upstairs system blowing out room temp air. System came on with no challenges, refrigerant pressures were within spec. Tech found heat strips coming on during cool mode, W1 wire was touching in t stat plate. Tech moved W1 wire, system is cooling properly at this time. No charge per customer satisfaction, thermostat was just installed today.
