Overall Experience
Quality
Experience
Punctuality
Tech came and was very professional and made very good suggestions to make sure my unit was good to go
Overall Experience
Quality
Experience
Punctuality
This is the second time I’ve worked with Caleb for pricing out a new AC. He was on time and communicated well before actually arriving to confirm time and expectations. He is always straightforward, honest, personable, and respectful. It is the company practice to cover the shoes when coming in the house, even when I say it’s not necessary. He provided a detailed quote before leaving. It was a thoroughly pleasant experience.
Overall Experience
Quality
Experience
Punctuality
Chris was awesome! He’s personable and he is very knowledgeable about all things plumbing! I wish we could’ve used him for our problem, but he was able to point us in the right direction!
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Professional and courteous, all my questions were well answered and the issue was resolved promptly.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
My service today was great! The technician came in and identified areas of improvement.
Overall Experience
Quality
Experience
Punctuality
Kenny was very respectful and explained everything very well. I appreciated his work and kindness.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
They were on time, communication was very good, they also did a phenomenal job I couldn’t be more than pleased! They cleaned the work place after working and were very professional. I highly recommend them and will ask for them if needed in the future! Carlos, and Gonzalez
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Nate was extremely professional and polite and answered all our questions.
Overall Experience
Quality
Experience
Punctuality
upon arrival tech found condenser not running, tech found lots of debris and plastic on top of condenser blocking fan motor. System cut out on high head pressure tech reset contractor pulled in but did not allow voltage through. Tech replaced after approval system is back up and cooling at this time. Tech recommended service agreement for all 4 systems customer stated the system I worked on is the only one that has worked in a long time and customer signed 1 systems up for MPA. All systems are 96 models
Tech serviced and cleaned unit per service agreement, tech found no challenges at this time, system is back up and running with a delta t of 20 degrees, tech used one 14x20x1 filter
Put new washer on deserter work great at these time
Turn off water to heater turn gas off to
Upon arrival homeowner stated system not cooling, after further inspection tech found primary float switch triggered due to clogged drain line. Tech flushed drain line out with nitrogen and ran brush through ez trap to insure proper drainage. Rest float switch, system is back up and cooling with a 20 degree changeover, invested in PSA maintenance agreement.
Believe there may be a drain line leak causing the downstairs ceiling to have leaking issues. To repair the exact location of the leak, we will need to cut into the sheet rock in the ceiling upstairs as it appears to occur only when water is used. Gave estimate will call when get up with insurance she want to star with re seal drain in tub told her I could not guarantee that was her problem
Performed PTU, no issues at today visit. Tech cleaned and serviced system, homeowner invested in PSA maintenance agreement. Recommended surge protection, homeowner stated she will possibly purchase next visit.
Upon arrival homeowner stated warm air coming out of vents and outdoor unit is not running. After further inspection tech found drain pan full of water and float switch triggered due to clogged drain line. Tech flushed out drain line and vacuumed out water from drain pan, system is back up cooling at this time. Homeowner also invested PSA maintenance agreement.
Found water flow turn way down on urinals flush about 30 times work fine
-Performed CMA Full Service on 2 Rooftop Gas Package Systems. -Left (From Front) Tstat Front System - 2002 Lennox Gas Package System: Found operating blower only upon arrival. Found system void of refrigerant. Compressor inoperable. Provided estimate for high level leak search. Due to age of system, type of refrigerant, anticipated cost of leak search and recharge, potentially high cost of leak repair, and likelihood of further system challenges, recommend replacement of system. -Right (From Front) Tstat Back System - 2001 Lennox Gas Package System: Due to age of system, type of refrigerant, and likelihood of system challenges, customer should consider replacement of system. -Summary: Rear system controlled by right thermostat currently working correctly but is very aged. Replacement should be considered. Front system controlled by left thermostat is void of refrigerant and will need a leak search approved to identify needed repairs. System will need to be pumped down and evacuated,
-Performed CMA Inspection on 3 Rooftop Gas Package Systems and 1 Mini Split Heat Pump. -System 2: Circuit 2 has presented problems with refrigeration leak and was recommended for high level leak search in October 2023. Provided updated estimate to pressurize system with nitrogen and perform high level leak search. Low delta T as a result of non operation of compressor circuit 2. -All systems operating correctly at this time, with the exception of system 2 circuit 2 as noted prior.
Has a 80 gallon natural gas a.o smith water heater located in basement
Tech found unit door open and switched off. Unit has been down for 2 years. Tech turned system on and tested and found blower not running. Tech found 24 v at g. Tech bypassed the board and found blower running but wheel was shaking. Tech found there was no screw in blower compartment and thread was stripped. Tech quoted replacing board and wheel. Tech recommends replacing unit due to age (26 years old), cost of repair and likeliness that something else will fail soon as well. After reviewing history, it appears there was a gas leak at the same unit previously as well. Tech found the other unit in that are was set to heat not cool. Customer agreed to quote for replacement, field supervisor notified. Unit is in mechanical room labeled unit 5.
Leak around bottom off glass shower door and panel were old caulk was crack re caulk
Upon arrival tech looked at system #8. Found condenser short cycling on low pressure, checked pressures and head pressure was 156 suction pressure was 7. Tech believes system as a major restriction at the metering device. System is a R22 Freon and reconnected replacing system. Will need to return next week to finish looking at other 7 systems that need potential repairs. Tech left disconnect off for system #8