2330 Indian Springs Rd
Dudley, NC 28333
(919) 734-9611

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Rated 5.0 out of 5 stars based on 89 customer reviews

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Awesome technician! Awful business practices

Firstly, 5 stars for Randy! Randy is awesome and I would gladly have him back to service our equipment anytime! I have been time and again, disgusted with the pricing provided for the most basic of repairs. In the past I've been charged over $100 for something as cheap as a capacitor. I asked Randy to provide me a price for a replacement thermostat yesterday as one of our units controllers has failed to run off the provided 24V and will only run off battery. No surprise the cost of the thermostat is 300% above retail value. If you have a PM contract with someone and a technician finds something as simple as a cap or thermostat on site during a PM, give the customer back the value of the money they spend with you on the PM by giving them the price at retail or with a minor markup. I would have gladly approved a $75 expense for a stat I bet you get at $40-50. Stop being so damn greedy.