Our HVAC system went out this past Saturday. I called Jackson and Sons, who had a technician at my home very quickly! Unfortunately I need a whole new system, they had a sales consultant here Monday, he gave me options, I chose one, and entire system was installed next day! The technicians who did the install were polite, courteous, worked quickly, tested everything, and cleaned everything up! I was very impressed with the entire team and the experience!!
Overall Experience
Quality
Experience
Punctuality
Advise to replace water heat and lines
Leaking from strainer baskets Brand dishwash pvc pipe crack Give quote to replace clean out
Emailed proposal for package unit and duct. This is a double wide
Customer reports whole house is not keeping up. System is a 14 seer 4 ton heat pump condenser with indoor electric furnace on a double wide manufactured home. Reports system is about 10 years old. Says it was 77 the other day with setpoint at 72. Also reports rusted holes in ductwork and high power bills. Currently cooling home with window units. Tech allowed system to stabilize in cooling mode and found running pressures low, superheat slightly high and 0 degrees subcooling. Design subcooling at current temperatures is 7 degrees. Tech estimates system is 2-3 lbs low on R410a refrigerant. Repairing current system would require a full leak search, leak repair, and 15 lbs of R410a. Lineset is buried. Tech inspected crawlspace and found crawlspace air cold due to duct leakage. Crawlspace is encapsulated and in good condition. The dehumidifier is working. Tech recommends replacing duct system and electric furnace/14 seer outdoor unit with a higher seer package unit. Need to check heat
Upon arrival homeowner stated unit would freeze. Tech found failed blower motor. Homeowner stated he will purchase a blower motor himself and install it. Charged house call fee.
Spoke with customer when otw to home. Customer wants to go back with electric furnace and A/C condenser.
Customer is going to have brother in law take care of repairing system.
15 YEAR OLD SYSTEM FOUND LOW ON REFRIGERANT. LOCATED LEAK WITHIN DARK SPOT IN MIDDLE OF EVAPORATOR COIL. COSTLY REPAIRS NOT RECOMMENDED DUE TO AHE AND OVERALL POOR CONDITION. HANDED OVER TO FIELD SUPERVISOR. COLLECTED VIA PHONE.
Tech returned to add refrigerant to system, tech explained without coil being cleaned lack of airflow and freezing coil may still persist. Tech added 1lb 14oz of R410A, pressures and subcool are back within spec. 17 degree delta t. Also recommended investing in service agreement to prevent future issues with system especially to keep drain line clear and prevent water leaks.
Upon arrival tech found suction line froze up at condenser, evap coil was frozen over. Tech switched reversing valve to quickly defrost ice. Found pressures low, also found return side of evaporator coil to be very dirty. Quoted customer on evaporator coil cleaning as well as leak search. Customer would like to think about options before making a decision. Tech sent estimate with recommended repairs.
Found no challenges with today’s visit, tested heat and cool cycles, capacitors checked out good. Costumer experienced a nasty smell upon turning on the heat for the first time. Tech removed the blower motor to inspect the heat strips and found them intact/clean. Heat strips operating for the first time In a while will produce an abnormal smell which is typically normal. System heats and cools. Tech recommended ESA (maintenance) to the system, provided a flyer with our ESA plans for review. Costumer stated that they will call when they are ready to invest into our maintenance plans.
Homeowner is going to discuss renewal with wife. Tech found no difficulties at this time.
Replaced and defrost control board, installed a surge protector, replaced a heat strip contactor, and upgraded the thermostat to a digital, focus pro 5000. Majority of the supply vents are closed and recommended the homeowner to repair them and open them up to not restrict the airflow and cause abnormal refrigerant pressures. Tech also finished ESA on the main split system. System is back heating.
Spoke with customer over phone, wants unit repaired at this time.