Our HVAC system went out this past Saturday. I called Jackson and Sons, who had a technician at my home very quickly! Unfortunately I need a whole new system, they had a sales consultant here Monday, he gave me options, I chose one, and entire system was installed next day! The technicians who did the install were polite, courteous, worked quickly, tested everything, and cleaned everything up! I was very impressed with the entire team and the experience!!
Overall Experience
Quality
Experience
Punctuality
Performed ESA on (1) Goodman split heat pump. Replaced (1) collapsed 15’ branch line in attic, other line feeding room of concern found slightly detached from trunk line. Re-attached and airflow improved. Did not need replacement. Re-wrapped 5’ of trunk line from air handler with insulation. Changes own filters.
Found primary float switch tripping intermittently upon arrival. Auxiliary drain pan, float switches, and primary drain trap were recently replaced by another company. Trap used was not deep enough, and not vented causing drainage challenges. Installed EZ trap and vent, and insulated 5’ of primary drain line in attic due to sweating. Tested drainage with no further challenges. Also found auxiliary pan with small amount of water present due to drip tray underneath evaporator coil fallen alongside primary drain issues. Re-secured with self tapping screw to bracket through service panel. Customer stated they will remove excess water from pan with shop vac. Stated (2) rooms seem to stay hotter in summer months, and colder during winter months. Both 6” flex lines for these rooms are crushed and need replacement. (2) 6” lines approximately 10’ long each totaling 20’. Also recommend re-insulating trunk line plenum exiting air handler due to sweating. Built and sent over estimate for repairs.
Tech washed and serviced unit and found no challenges at this time. Customer renewed MPA 1 system alternate system service.
Replace control board in rinnia tankless
Throw E11 code advise to descale water heater because she said the gas company check everything that gas wise on heater and vent
Advise to replace water heat and lines
Leaking from strainer baskets Brand dishwash pvc pipe crack Give quote to replace clean out
Emailed proposal for package unit and duct. This is a double wide
Customer reports whole house is not keeping up. System is a 14 seer 4 ton heat pump condenser with indoor electric furnace on a double wide manufactured home. Reports system is about 10 years old. Says it was 77 the other day with setpoint at 72. Also reports rusted holes in ductwork and high power bills. Currently cooling home with window units. Tech allowed system to stabilize in cooling mode and found running pressures low, superheat slightly high and 0 degrees subcooling. Design subcooling at current temperatures is 7 degrees. Tech estimates system is 2-3 lbs low on R410a refrigerant. Repairing current system would require a full leak search, leak repair, and 15 lbs of R410a. Lineset is buried. Tech inspected crawlspace and found crawlspace air cold due to duct leakage. Crawlspace is encapsulated and in good condition. The dehumidifier is working. Tech recommends replacing duct system and electric furnace/14 seer outdoor unit with a higher seer package unit. Need to check heat
Upon arrival homeowner stated unit would freeze. Tech found failed blower motor. Homeowner stated he will purchase a blower motor himself and install it. Charged house call fee.
Spoke with customer when otw to home. Customer wants to go back with electric furnace and A/C condenser.
Customer is going to have brother in law take care of repairing system.
15 YEAR OLD SYSTEM FOUND LOW ON REFRIGERANT. LOCATED LEAK WITHIN DARK SPOT IN MIDDLE OF EVAPORATOR COIL. COSTLY REPAIRS NOT RECOMMENDED DUE TO AHE AND OVERALL POOR CONDITION. HANDED OVER TO FIELD SUPERVISOR. COLLECTED VIA PHONE.
Tech returned to add refrigerant to system, tech explained without coil being cleaned lack of airflow and freezing coil may still persist. Tech added 1lb 14oz of R410A, pressures and subcool are back within spec. 17 degree delta t. Also recommended investing in service agreement to prevent future issues with system especially to keep drain line clear and prevent water leaks.