Overall Experience
Quality
Experience
Punctuality
Our HVAC system went out this past Saturday. I called Jackson and Sons, who had a technician at my home very quickly! Unfortunately I need a whole new system, they had a sales consultant here Monday, he gave me options, I chose one, and entire system was installed next day! The technicians who did the install were polite, courteous, worked quickly, tested everything, and cleaned everything up! I was very impressed with the entire team and the experience!!
Overall Experience
Quality
Experience
Punctuality
Found a gas leak on gas manifold piping in the attic. Removed the fitting, cleaned and reassembled and re-sprayed to check for leaks again.
Found another small leak on back side of regulator. Removed piping and reinstalled piping correctly.
Found 2 leaks on the gas line to tankless heater. Repaired the leaks and tested again. No other problems.
10+ year old system. Found faulty gas valve receiving voltage unable to open, and (3) burners are heavily rusted/corroded. These are minimum repairs needed. Heat exchanger is rusted throughout. Costly repairs not recommended. Declined field supervisor and repairs at this time. Built repair estimates.
Found water leaking from a split dresser coupling. Removed dresser coupling and re-piped with new PVC pipe and fittings.
Performed ESA on (1) Trane Split Heat Pump. Recommend installing PlasmaPure Air purifier to prevent buildup inside air handler/enhance air quality. Recommend adding Start Capacitor to lower strain on compressor upon starting. Currently pulling 45A upon startup. Built and sent estimates.
- Tech found condenser not running when thermostat calls for heat. Found DATS on zone board reading 168°F with no heat strips or compressor running. Removed DATS and submerged in cold water; still reading 171°F, indicating DATS failure. - Advised customer and provided replacement quote. Customer opted to postpone replacing the DATS at this time. - Tech reprogrammed zone board and removed the DATS from the circuit to bypass its function. - Tested heat strips and defrost cycle. - Customer registered for a 1 system PSA with annual payment. System is operating normally at this time. Thermostat set to 70°F at tech departure per customer.
Performed ESA on (1) Goodman split heat pump. Replaced (1) collapsed 15’ branch line in attic, other line feeding room of concern found slightly detached from trunk line. Re-attached and airflow improved. Did not need replacement. Re-wrapped 5’ of trunk line from air handler with insulation. Changes own filters.
Found primary float switch tripping intermittently upon arrival. Auxiliary drain pan, float switches, and primary drain trap were recently replaced by another company. Trap used was not deep enough, and not vented causing drainage challenges. Installed EZ trap and vent, and insulated 5’ of primary drain line in attic due to sweating. Tested drainage with no further challenges. Also found auxiliary pan with small amount of water present due to drip tray underneath evaporator coil fallen alongside primary drain issues. Re-secured with self tapping screw to bracket through service panel. Customer stated they will remove excess water from pan with shop vac. Stated (2) rooms seem to stay hotter in summer months, and colder during winter months. Both 6” flex lines for these rooms are crushed and need replacement. (2) 6” lines approximately 10’ long each totaling 20’. Also recommend re-insulating trunk line plenum exiting air handler due to sweating. Built and sent over estimate for repairs.
Tech washed and serviced unit and found no challenges at this time. Customer renewed MPA 1 system alternate system service.
Replace control board in rinnia tankless
Throw E11 code advise to descale water heater because she said the gas company check everything that gas wise on heater and vent
Advise to replace water heat and lines
Leaking from strainer baskets Brand dishwash pvc pipe crack Give quote to replace clean out