Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Thank you for your professionalism and excellent HVAC system installation! I value and respect your work ethnic, experience and time.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Kyle was very friendly and knowledgeable. He corrected the issue to his level. He informed me that additional repairs will be scheduled and completed with another technician.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Take dinner, Rell good job I appreciate it. I will recommend him to anybody that be.
Overall Experience
Quality
Experience
Punctuality
Noah did a great job! Thank you so much for getting my unit back and running.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
A technician came out the same day I called! Kyle was excellent! Very nice, mannerly, and thorough!
Overall Experience
Quality
Experience
Punctuality
Excellent technician and service for a honest and fair price.
Overall Experience
Quality
Experience
Punctuality
-Performed CMA Full Service on 7 Split System Heat Pumps and 1 Split System AC. -System 3 - 1985 Trane 5 Ton Split Heat Pump: High Voltage/Data Room Downstairs Right: Evaporator coil in poor condition & heavily rusted. Delta D below expected. Customer should consider replacement of system due to age, overall condition, and likelihood of future problems. -System 4 - 2000 (Condenser) 1985 (Air Handler) Trane 5 Ton Split Heat Pump - Downstairs Front Left: Evaporator coil in poor condition & heavily rusted. Evaporator coil fins deteriorated. Material collecting in drain pan due to deterioration of coil. Potential for condensation drainage issues upon blockage. Customer should consider replacement of system due to age, overall condition, and likelihood of future problems. -System 8: Outdoor fan motor capacitor tested weak. Recommend replacement of capacitor. Provided estimate for replacement. Given approval from Lee. -Found thermostats for downstairs left hallway set to heat. Correcte
Tech preformed PRECISION TUNE UP on 7.5 Ton Commercial Split System that supplied Kitchen Area. Both evaporator coil and condenser coil were extremely dirty and reducing Air Flow causing System to cut out on high pressure. Tech throughly cleaned evaporator coil and condenser coil using coil cleaner and brush. Tech checked pressures after cleaning and again after 15 mins of run time. Pressures and amp draws are all within specifications at this time. Tech has attached SYSTEM PERFORMANCE REPORT to invoice along with pictures.
Tech performed ptu on trane split heat pump, found no challenges at todays visit. Customer invested in esa
System is very dirty. Rick approved tune up on kitchen system. Needs to have both indoor and outdoor coils thoroughly cleaned from both sides and three 16*25*1 pleated filters changed. Monica reports we can do that first thing tomorrow. Tech recommended having kitchen system serviced twice per year instead of once per year. Brushed outdoor coil down a bit to hold over until the morning. System is cooling.
Tech found water coming from Air Handler Unit and had flooded floor of room. Tech shut unit off and checked drain system. Tech found trap was clogged and drain pan was overflowing. Tech cleared trap and cleaned drain pan. Tech also added union to drain line to help maintain clear drain line. Tech also adjust slope of drain by using zip ties to keep line slope down. Tech did notice that bottom of unit was open and and allowed a lot of debris and trash be pulled into filters. Tech recommends adding a grill to opening to prevent debris and trash from being pulled into Unit. There also was no auxiliary drain pan underneath unit to catch any overflow of water. Tech recommends adding auxiliary pan(36x60) and float switch underneath unit to prevent flooding the floor again. Tech started unit back up and found Condenser Unit kept cutting out on high pressure. Tech spoke with office and office will schedule Demand tech to investigate System further. Tech has attached pictures to invoice. There
Tech returned to assess situation with un level unit tech did not have proper tools to level unit properly will return later this week to level unit.
Tech washed and serviced unit. Customer is aware of the age of system and it needing to be replaced. Customer informed tech of evap coil freezing up. Tech preformed leak test and found leak on the evap coil. Tech informed office to give home owner a call tomorrow morning to schedule field supervisor for wife to be home. Tech found delta t to be 8 degrees.
Tech washed and serviced both split and package systems. Tech found UV bulbs to be blown, customer does not want to replace at this time. Customer extended the two system one time a year ESA agreement. Split system is up and running with a delta t of 23. Package system is up and running with a delta t of 21.
Upon arrival homeowner stated system not cooling. Tech found 25ft flex duct down and full over water due to crack in drain pan. Homeowner would like to have a field supervisor out Monday to give quote on new system.
Tech inspected downstairs system and confirmed it is not level. Unable to reach Wayne realty to gain approval to level system off. Also checked upstairs system, found pressures within spec. Slightly low head pressure due to wet condensing coil due to current rain fall during visit. Will need to return to level downstairs package unit if approval is made.
Found compressor not running due to failed dual run capacitor, replaced capacitor after approval. System is back up and cooling, delta t within spec. Customer invested in ESA for one year.
Upon arrival tech found failed high pressure switch open breaking the 24v call at condenser. Tech bypassed switch to run system and monitor R22 pressures. Compressor was locked up upon startup attempt, after several attempts to free up compressor system started. Pressures are within spec head pressure is slightly high due to heat load and dirty condenser. Tech left pressure switch bypassed to get system cooling. Highly recommend replacing system due to age and efficiency.
