Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Kyle was very professional and organized when he provided service at our house. He provided very clear instructions on how to operate our new wifi thermostat. Thanks again Jackson and Sons for another positive experience.
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Overall Experience
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Well trained, very experienced and polite as he could be. Spencer could be our contact anytime!!! Terrific young man!!!
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We had an emergency outage over the weekend. Spencer responded immediately, and diagnosed our problem. Fine representative for your company
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Brett was excellent at performing his job and was very helpful and professional.
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Overall Experience
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Overall Experience
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Great group of guys servicing our preventative care program. Very knowledgeable in their trade. Always professional and do a fantastic service to our home units.
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Thank you for the communication ahead of time. Joseph was kind and great!
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Very good technician. Clean and professional
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We are pleased with the services rendered. The service manager and all the staff that completed the job were very friendly and helpful. They completed the job ahead of schedule.
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Another excellent service from the Jackson and sons team!!
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Tech washed and serviced unit and found no challenges at this time. Customer renewed PSA 1 system.
Tech washed and serviced unit and found no challenges at this time.
Tech performed ESA on 1 system found no challenges at today’s visit, customer stated house feels about 3 degrees hotter than t stat reads. Tech found t stat reading correctly, Tech adjusted indoor calibration to -3 degrees for customer comfort. Customer extended PSA mail invoice
Tech performed ESA on 1 system found no challenges at this visit, tech helped customer with ecobee app customer extended PSA.
Tech performed ESA on 1 system upon arriving tech found condenser breaker tripped after resetting tech found compressor pulling LRA, tech check capacitor and found testing good tech tried installing hard start and compressor still pulling LRA. Compressor will need to be replaced under warranty was replaced last year.
Tech found system not running heat pump heat due to a broken pressure switch wire at the connection. Tech repaired wire and found system running properly and has satisfied thermostat at 72.
Unit was heating upon arrival. Customer stated that it would no light the day before. He cycled on and off at the thermostat multiple times before it would light. Tech cycled burners a couple times and noticed the last burner had a slight delay. Tech measured manifold pressure, removed burners for inspection, flame sensor and the igniter were inspected. Tested after inspection and burners lit the first time, the second try the burners lit and went out very quickly, then relit just fine.
Tech washed and serviced unit customer wished for tech to be limited inside due to newborn tech left 20x30x1 filter with customer.
Tech performed ESA on 1 system found no challenges at this visit system operating properly at this time.
Tech arrived and found system in lockout, tech cleared lockout code and found system was not getting gas, tech purged air out of lines and fired system up. System came on and worked properly, tech cycled system several times and found system operational each time. Tech found lp tank close to empty and informed tenant to get tank filled as soon as possible. System is on and operating properly at this time. Bill out to homeowner.
Upon arrival customer stated system was not heating and outdoor fan was not running at one point. 62 degrees inside this morning. Tech gave system a call for heat from thermostat and system came on properly, heat pump and heat strips were both running. All amp draws are within spec. Tech forced a defrost cycle and found defrost operation functioning properly. Tech ohmed coil temp sensor and found no challenges, defrost thermostat set to close at 32+-3 per manufacturer. Tech cycled system several times and was unable to duplicate any challenges at this time, very good delta t change over inside while heating. Tech stated to call back if issue occurs again, no charge per first year warranty.
Performed an inspection on 6 heat pumps, 2 Gas package units, 2 AC systems, changed filters, cleared drain traps, checked capacitors, motor amps, heat strips, T-stats. Found #9 condenser off- no refrigerant R -22. Furnace #5 XENON will not heat, induced fan and blower and hot igniter is good, pressure switch may be bad or not enough air is moving through exchanger.
Tech performed ESA on 2 systems. Tech found no challenges with split system air handler but did find drain line not insulated for most of the line. Tech recommended and quoted primary drain line insulation and informed homeowner of possible bad outcomes if not insulated. Tech found Trane package system capacitors testing weak, fan at 5.43 rated for 7.5 +- 10% and blower rated for 15 +- 10% reading at 12.4. Compressor tested at 41.02 so within specs (45+-10%) but lower end of threshold. Customer declined replacement of capacitors. Tech left estimates for replacing. Tech unable to get off compressor compartment door due to gas line being right beside door, appears a technician in the past struggled to get door off and bent door in attempt to get off. Tech found no other challenges or concerns with system/operations. Crawlspace dry in good condition. Both systems are operating properly upon departure.
Mini split is voided R410a refrigerant. Found a leak at the flare fitting on the condenser. Tech would need to re do the flares at the condenser to properly restore the seal. Flares were made, pressure tested to 325psi, pulled vacuum below 500 microns, and charged system with 1.14oz of R410a refrigerant. System is back up and heating. Repairs approved by Rick. Serial #: 28C13257
