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Overall Experience
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Overall Experience
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Aidan was efficient and worked without breaks in very cold conditions
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Nick provided outstanding service and provided excellent information regarding his findings when he conducted semiannual PM on our HVAC system. Want to see him again in the spring!
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Overall Experience
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Efficient. Fast. Explained the problem clearly. Friendly. MA Wright
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Overall Experience
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Overall Experience
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Luis did a great job. Very thorough and explained everything well.
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Overall Experience
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Overall Experience
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Noah Carter was awesome. He came and got my AC back up and running .
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Tech found red common wire between capacitor and contactor left disconnected after maintenance causing compressor not to start. Tech plugged wire back in and tested. System is back operating. Outdoor unit is 23 years old and indoor unit is 35 years old. Tech recommends system replacement. No charge for callback.
Tech serviced and cleaned unit. Tech found evaporator coil to be severely rusted. Tech did a detailed leak search but could not find a consistent leak. Last tech that came out said the compressor was going from red to caution. Tech megaohmed compressor and found it in the green. Tech faced no other challenges this visit. Unit struggled to get up to Temperature with a delta t of 19 for heat. Tech informed customer about the age of the unit and how the efficiency is not the same as it was before it first got put in. Customer said she will call in for a estimate on a new system.
Tech performed CMA full service and replaced filters. System is in a dirty environment and recommend UV light and/or plasma for better indoor air quality. System is maintaining temp at this time.
Tech cleaned and serviced unit tech found no challenges at this time unit is up and working properly
Tech cleaned and serviced unit tech found no challenges at this time unit is up and working properly
Performed CMA on (1) Trane Split Heat Pump. Changed filter. System operating properly. Added AC renew after approval.
Tech cleaned and serviced unit tech found no challenges at this time unit is up and working properly
Apon arrival tech found upstairs air handler to be blank tech checked breaker and found breaker to be in the off position with line voltage un hooked, after last weeks storm they had some electrical issues and had electrician come out, tech spoke with electrician on the phone and he stated that he wasn’t aware they the breaker ran a thing because it was in the off position so he un wired and used the neutral block to feed another breaker tech rewired breaker and conjoined ground to another ground block, tech insured unit have have power and up and running properly at this time. Customer is having all new breakers and breaker panels installed in 2 weeks. (Was not caused by previous maintenance)
Tech serviced and cleaned unit. Tech faced no challenges this visit (unit is only a couple months old). Unit is heating and cooling efficiently. Tech recommends plasma air to prevent bacteria build up in the future. Customer declined.
Install Trane 3 Ton Package Unit With Plasma Air With WiFi Programmable Thermostat
— Tech leak searched the evaporator coil with two leak detectors to confirm previous diagnosis, finding no leaks or refrigerant residue. — Checked refrigerant charge according to PT chart, finding accurate refrigerant charge and no challenges heating or cooling. — Tech advised customer of rust formation on the coil and proposed replacing the coil while still under warranty before a leak develops in the future. Customer opted not to replace the coil at this time. — Confirmed proper heat strip and defrost operation. System is operating normally at this time. No charge per recent visit.
Downstairs package system. Tech found a failed indoor psc blower motor, extremely hot to the touch. Capacitors checked good. 2007 system R22, meg on the good level. Customer would like to consider system replacement due to age and high repair bills, Tech requested a field supervisor to provide a solution. Field supervisor is aware and will contact the homeowner. Downstairs system is down.
Tech performed service on heil package unit. Tech installed 20x20x3 media filter and cleaned return grille all ok at this time. Customer renewed maintenance plan. Delta t is within specification. Found no other challenges at todays visit.
Tech performed service on trane package unit. Upon arrival, tech heard noise coming from unit. Found inducer draft motor to be failing. Tech informed customer about situation, as well as installation of Hard Start Kit. Customer declined repairs today for future but stated will call office to get situation resolved. Tech was unable to receive delta t due to no gas. Customer stated has not filled tank and will refill as soon as possible. Found no other challenges at today’s visit.
Tech performed service on American Standard package unit. Delta t is little lower than specification. Tech informed customer about age and efficiency of unit. Customer is aware at this time and stated knew age of unit and thinking of replacement in future. No further action was taken. Found no other challenges at today’s visit.