2330 Indian Springs Rd
Dudley, NC 28333
(919) 734-9611

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Local Reviews
for mount olive, nc

Rated 4.9 out of 5 stars based on 178 customer reviews

Excellent

Great overall service!

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Excellent service on our maintenance plan

The technicians are always knowledgeable and polite when they come to our home. They give us a heads up on things to watch out for based on the age of our system and what they notice upon inspection.

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Excellent service

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Awesome Service!!

Jackson and Sons continue to be professionals and very detailed

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Excellent service/technician!

The technician was such a nice young man. Very polite and knowledgeable. A pleasure having him perform the maintenance.

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Great job!

Associate was very polite and thorough.

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Excellent Service

Excellent service and the technicians were very professional and Knowledgeable.


Response from Jackson & Sons:

It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.

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Excellent Service

I really appreciate his mannerisms. He was professional & knowledgeable of what he was doing.

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Great service

Great customer service. Called for a heating issue and showed up in an hour. Technician found the capacitor was bad, explained all my options and had my heat up and running in minutes.

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Great Technician!

Our technician, Brett, was thorough, kind, and knowledgeable! He inspected our unit, indoor and outdoor, and even let me know about some issues unrelated to the HVAC (frozen water hose, etc). He was a pleasure to work with!

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Excellent service will do business again

William was professional, courteous and informative. If it rubbed to me he’d get a raise Monday morning great job thank you.

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Job well Done ✅✅✅✅

Detailed, efficient, thumbs up all around 🤝🤝🤝💯💯

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Excellent service!

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Great service

Very polite and professional

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Excellent service

Very prompt, don’t play around and they get they job done.

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Job Locations
for mount olive, nc

Kyle W.

Kyle W. Job Checkin

(UNIT #2) FOUND CONDENSER FAN MOTOR FAILED. REPLACED WITH 1/4HP 825RPM MOTOR/ADDED AC RENEW. SYSTEM IS 15 YEARS OLD COMPRESSOR IS RUNNING HIGH AMP DRAW AT 23A RATED FOR 27A INDICATING WEAR/FAILURE. CAPACITOR WITHIN SPECS. SYSTEM IN OVERALL POOR CONDITION. HANDED OVER TO FIELD SUPERVISOR.


David  S.

David S. Job Checkin

-Observed GE 60 A breaker currently installed in outdoor disconnect. Current line side wiring #6 AWG THHN/THWN. Existing wiring should handle up to 75 A load. -Data tag shows 30 A breaker for heat pump, 45 A breaker for heat strips (240 V). Do not have a GE 70 A on hand to replace. -Marked data tag for heat strips installed per equipment list. Office should decide if 60 A breaker is acceptable, or if return trip should be scheduled to replace accordingly.


Joseph C.

Joseph C. Job Checkin

Tech performed ESA on 2 systems. Package hp- tech serviced and cleaned system, found no challenges at this time system is operating properly. Mini split- tech serviced and cleaned system, found no challenges at this time system is operating properly.


Joshua C.

Joshua C. Job Checkin

Performed CMA Full Service on 4 Gas Package Units 1 Split System and 2 Make Up Air Systems. Gas Pack 2417C85172 - No challenges were present at the time of service. System cleaned and inspected. All electrical tested to spec and system is cooling with a 20 degree temperature change over. Gas Pack 3419C60957- upon arrival, technician found the system to be not operational. While inspecting the electrical compartment, the technician was able to tighten down a couple of loose thermostat wire terminals on the control board. All other electrical looked to be in good working order. Power was restored and the system came on. All electrical tested to spec and the system is cooling properly. Technician cycled system a few times in order to see if the challenge could be replicated, however, the system came as normal each time. Gas Pack 3816C52975 - tech found the system to be working properly while servicing today. The system is cooling properly and holding a delta t of 20 degrees. Recommenda


Spencer C.

Spencer C. Job Checkin

Tech found no low voltage due to high voltage breaker only sending 1 leg of power. Tech found contactor is pitted and compressor capacitor is out of tolerance at 38/50. Tech found coil is in poor condition and fins are corroding off coil. Breaker would have to be replaced at minimum to get system back up. Customer declined breaker price at this time. Tech explained that any repair on this system is a temporary fix, unit is 22 years old. No trip fee, we were here last week.


Romario  T.

Romario T. Job Checkin

Found system iced up, tech shut it off at the thermostat and left it with the fan on until our field supervisor can arrive to provide a solution. Compressor checked out on the caution, 2001 R22 system. Tech did wait to help our field supervisor translate (Spanish speaking costumer). Costumer was not able to get approved for credit and decided not due ice for today. Costumer will have the fan on ON until it de-ices to provide proper refrigerant diagnostics. Indoor coil is heavily corroded and it appears that it have been freezing over multiple times. Costumer will call us when she is ready to do anything as far as repairs. Premium costumer.


Bryce C.

Bryce C. Job Checkin

Unable to get financed


Romario  T.

Romario T. Job Checkin

Found the breaker off at the panel, tech reset the breaker and only the fan operated. Tech waited for the time delay to go by to engage the compressor and it started producing heat. Tech reconfigured the system to energize on B(heat) at the reversing valve and connected the common wire at the thermostat to eliminate having to replace batteries in the future. System is back cooling. Install warranty.


Joshua W.

Joshua W. Job Checkin

Tech performed ESA, tech found no issues while performing preventive maintenance. System is back on and operating properly at this time.


Joshua W.

Joshua W. Job Checkin

Tech performed ESA on 1 system. Tech serviced and cleaned system. Tech faced no challenges at todays visit and system was was running properly with 20 delta t.


David C.

David C. Job Checkin

(XR14) 4TWR4018N1000A/TEM4B0B24M21SA


Luis R.

Luis R. Job Checkin

Tech was informed thermostat was blank tech checked power to system power was present tech check low voltage owner as well low voltage was present as well tech removed the 3amp fuse to ensure it was not blown fuse was not blown tech went inside and found thermostat had power system started up with no issue


Joseph C.

Joseph C. Job Checkin

Tech performed ESA on 1 system found no challenges at today’s visit system is operating properly at this time with 20 delta t. Need to stop back by with 20x25x1 filter


Joseph C.

Joseph C. Job Checkin

Tech performed esa on 1 system. tech serviced and cleaned system. Tech faced no challenges at this time and system was cooling at 18 delta t.


Spencer C.

Spencer C. Job Checkin

Tech found upstairs condenser fan running but not compressor due to a failed capacitor. Tech replaced capacitor and found normal operation. Tech found downstairs thermostat set to 85 following schedule. Tech removed schedule and set it to 72 per customer request. Tech also inspected air handler as well to make sure no drain issues.