Noah Carter was awesome. He came and got my AC back up and running .
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
The technicians are always knowledgeable and polite when they come to our home. They give us a heads up on things to watch out for based on the age of our system and what they notice upon inspection.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Jackson and Sons continue to be professionals and very detailed
Overall Experience
Quality
Experience
Punctuality
The technician was such a nice young man. Very polite and knowledgeable. A pleasure having him perform the maintenance.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Excellent service and the technicians were very professional and Knowledgeable.
Response from Jackson & Sons:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Overall Experience
Quality
Experience
Punctuality
I really appreciate his mannerisms. He was professional & knowledgeable of what he was doing.
Overall Experience
Quality
Experience
Punctuality
Great customer service. Called for a heating issue and showed up in an hour. Technician found the capacitor was bad, explained all my options and had my heat up and running in minutes.
Overall Experience
Quality
Experience
Punctuality
Our technician, Brett, was thorough, kind, and knowledgeable! He inspected our unit, indoor and outdoor, and even let me know about some issues unrelated to the HVAC (frozen water hose, etc). He was a pleasure to work with!
Overall Experience
Quality
Experience
Punctuality
William was professional, courteous and informative. If it rubbed to me he’d get a raise Monday morning great job thank you.
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Overall Experience
Quality
Experience
Punctuality
Gave customwr price on new system
Replaced variable speed blower motor under warranty pricing. Recommended ESA.
Tech washed and serviced unit and found no challenges at this time. Tech recommend replacing Uv bulb due to the age of the bulb being over 1 year. Customer would like to wait for now. Unit is up and cooling with a delta t of 21.
Emailed quote to replace 2 ton condenser, furnace, and coil
Upon arrival, customer informed tech that the system has a leaking evaporator coil, as discovered by a tech in previous visit. Customer requested a quote to replace system. Tech examined system to discover any other major issues and found general age and condition to be the biggest factor in this system’s failure. Advised customer to not replace evaporator coil on account of its age.
Tech returned and replaced duct line. System back up and cooling.
Tech returned and reconfigured wiring for new fan motor. System is now operating normally.
Tech found expired 45/5 capacitor upon arrival and replaced for further diagnosis. Found condenser fan motor rotating in reverse (see videos), causing high pressure. Checked voltage exiting defrost board for fan control and ensured fan is wired correctly. Checked amp draw on heat strips to ensure system wasn’t calling for auxiliary heat (see photos). Tech replaced condenser fan motor and manually reversed rotation via wire configuration. System is running normally at this time.
Need toilet drain replaced toilet installed it cast iron drop Ask to for estimate on repair said would call when she had the money
Employee purchase of 20x25x1 filters (case)
Tech found failed blower motor receiving 240v and 26v but not turning on. Motor will have to be ordered and replaced tech quoted warranty variable speed motor. Customer was not interested in signing up for maintenance agreement.
Tech washed and serviced unit and found duct line ripped apart under house and found no other challenges at this time. Will need to send tech to replace line.
FOUND NO AIRFLOW DUE TO FAILED BLOWER MOTOR. REPLACED 1/3HP 3 SPEED BLOWER MOTOR/ADDED AC RENEW. CYCLED SYSTEM WITH NO FURTHER CHALLENGES.