Overall Experience
Quality
Experience
Punctuality
Tech performed ESA on R22/propane gas pack. Found no challenges with unit despite age. Heating and cooling correctly. Ductwork is in the same poor condition as last visit. Tech recommends duct replacement. Customer will consider replacing ductwork at the same time as new unit if she needs to replace unit. Not now. Tech recommended extending ESA. Customer extended on MSA. May call in to switch to yearly.
Tech preformed CMA INSPECTION on 10 Split Systems. System #7 is down from previous diagnosis and due to multiple challenges tech recommended replacing unit. System #4 condenser is down due to compressor being shorted to ground, compressor wiring harness being melted and blown fuses in disconnect. Unit is approximately 3-4 years old so tech has estimate created for replacing compressor that will be attached to invoice. Also tech contacted office to set up a quote for replacing entire system to give customer options. All other systems are operating at this time. Tech has attached system performance reports to invoice along with pictures.
Replaced 8kw heat strip kit on AH#1(system #1). Tech had to cut the plugs and straight wire it by using wire nuts.
Tech was informed when unit runs aux pan leaks due to rust tech verified the aux pan is extrrusty and does leak tech did add alge water to primary drain pan primary drain pan was leaking water on back side tech was un able to visually see crack will have to remove coil to access back side tech also found unit is low on refrigerant r22 suspects 2-3 lbs at $161.92 per pound . tech recommend leak search tech suspects unit is freezing up due to low refrigerant thawing out and with back side of drain cracked leaking into aux drain pan which is rusted thro causing water leak into ceiling Primary drain pan $1376 plus tax aux drain pan replace is $1100.03. Tech recommend replacing unit due to having a leak will need to perform leak search to find if it’s repairable leak or non repairable coil which will put another large amount repair into a system 2005 r22 leak search is $86.06 manager said send up for approval s#6y1v manger turned unit off at this time to prevent future ceiling damage
Tech found system 1 not cooling due to a blown 35/5uf dual run capacitor. Tech also found thermostat wire corroded due to sunlight damage. Tech recommends replacing dual capacitor and 6 inches of thermostat wire. Tech let system 1 cool for 10 minutes. Tech found no superheat. Tech recommends thoroughly cleaning indoor and outdoor coils, replacing filter and rechecking R22 superheat and subcooling. System is cooling at this time. Tech found system 9 disconnect in the off position. On further inspection, tech found 25/5uf dual run capacitor miswired. Capacitor is reading in specs. Corrected wiring. Turned power back on and found no Y call. Tech found wire nut connecting float switch disconnected. Float switch tested good, but Y was broken due to missing wire nut. Reconnected float switch and found system back cooling. Tech found system 3 not cooling due to a failed fan motor. Jeff Cupp approved all repairs. No service call on system 3 due to recent repairs per Monica. Tech repaired
Tech return to preform approved repairs. Tech replaced fan capacitors on systems #3 and #7. Tech also replaced blower capacitors on systems #1 and #7. Tech replaced blower motor on system #3 and installed new capacitor All three systems are up and operating at this time. Tech has attached pictures of repairs to invoice.
Customer was concerned about poor service 6 months ago. Tech assured customer that I did a full tune up today. Inspected and cleaned every component. System is R22 and propane and is 15 years old. Tech let customer know that systems tend to last 15 to 20 years on average. System is heating and cooling correctly now, but major component failure is possible due to age. Heat exchanger and burners are good. Cleaned burners and flame rod. Dual capacitor checked good. Amp draws and R22 pressures are normal. Tech found 14” return line poorly spliced in crawlspace. It also makes an unnecessary bend to meet the other side of return boot. Customer reports back area living room and kitchen area stays warm. There are plenty of registers in the area (4), but both returns are in the hallway. If package unit needs to be replaced in the future, tech recommends replacing duct system as well, moving one return to the back of house and making sure branches are a short and straight as possible. Cust
COLBY HAS LEFT PROPOSAL FOR UNIT 2 PER PREVIOUS INVOICE. REPLACED PRIMARY FLOAT SWITCH FOR UNIT 7. SYSTEM BACK UP AND COOLING. MADE MR. CUPP AWARE OF HEAVY DRAIN PAN/AIR HANDLER CABINET RUST.
Tech preformed CMA FULL SERVICE on 10 split systems. Tech recommends replacing systems 2, 6, and 8 due to multiple issues with each documented on system performance reports. All minor repairs are listed on performance reports. Performance reports and estimates are attached to invoice.
Tech found 3 amp fuse was blown upon further inspect echo found 1 leg of power wire nut was corroded and exposed as well as 2 pole 30 amp contactor was shorted on 24v coil side tech. Quoted out for minior repair for leg of power 3 amp fuse replacement and 2 pole 30 amp contactor replacement tech got approval from director
