Excellent service

Charles from Murphysboro, IL

Alfredo was on time- answered our questions and really did a great job! Very professional

Response from Jacobs Air Conditioning & Heating:

We appreciate you taking the time to leave us a review and are glad to hear you were pleased with Alfredo!! We will be sure to pass the compliments to him :)

Excellent work!

Aurelia from Murphysboro, IL

Alfredo is excellent on maintenance! since the first time the Jacobs’s team came to our house to do the evaluation on the new furnace system they were professional and efficient, to this day we are very pleased with their work. Thank you!

Response from Jacobs Air Conditioning & Heating:

Thank you for your kind words, Aurelia! We appreciate your business and are committed to providing excellent service.

Excellent

Joe from Murphysboro, IL

Alfredo is great!

Response from Jacobs Air Conditioning & Heating:

Thank you for your 5-star review, Joe! We appreciate your feedback and are glad to hear that you had a great experience with Alfredo, we think he's great too!! We will be sure to pass along your compliments to him.

Excellent service

Jeff from Murphysboro, IL

Great service but the unit froze back up again. I need to schedule another service call. Technician told me there could be another problem if it froze up again.

Response from Jacobs Air Conditioning & Heating:

Thank you for your review, Jeff. We appreciate your feedback and will schedule a service call to address the issue.

Excellent service

Kelli from Murphysboro, IL

Response from Jacobs Air Conditioning & Heating:

Thank you so much for taking the time to leave us a review! We appreciate the kind words and strive to provide quality service to our customers :)

Always great service

Andy from Murphysboro, IL

We have known Jim and his family for many years and always enjoy visiting when he comes. Work is excellent and they do a good job keeping the mess to a minimum.

Response from Jacobs Air Conditioning & Heating:

"Thank you for your kind words, Andy! We appreciate your business and look forward to serving & visiting with you again soon. Stay cool this summer :)

New install went very well, I’m a happy customer!

JW from Murphysboro, IL

It has been a pleasure working with Eli and Jim on my new installation. Eli gave me a very reasonable bid and let me know about the tax credits available, which made it even more affordable. He is very personable, knowledgeable ,and answered all of my questions. Both are very professional and were concerned about keeping my home and landscaping in tact as they worked. Very good experience!

Response from Jacobs Air Conditioning & Heating:

Hi Janie, thank you for your feedback! It was a pleasure working with you on your new installation. Please let us know if there is anything else we can do to make your experience even better.

Seasonal service call

Bert from Murphysboro, IL

Excellent - very professional and courteous

Response from Jacobs Air Conditioning & Heating:

Thank you for the review Bert!!

Very good service.

Doris from Murphysboro, IL

Alfredo did a nice job. He was very polite.

Response from Jacobs Air Conditioning & Heating:

Doris, thank you for the review!! We will make sure to let Alfredo know that you were satisfied with his performance :)

Excellent service and beyond!!

Marcy from Murphysboro, IL

I know Mondays have to be the busiest for any repair person, and so I figured Jacobs would be super busy. But - I reached out - as I had spent the night in a 91 degree house because the air stopped working. They miraculously got me in the same day AND in the morning! Not only that, my repairman got to my home early!!! In less than 30 minutes, he diagnosed and repaired my a/c! (All while having to wade through my curious and loud dogs!). Thank you so much, Jacobs!! Thank you for employing wonderful service-oriented professionals AND for being all about the customer! (Oh, and I can’t forget - thank you for being affordable! These types of issues are rarely budgeted for, but the charge was more than fair and totally doable!). You’re the best!

Response from Jacobs Air Conditioning & Heating:

Thank you for leaving us a review Marcy!! We strive to ensure our customers are satisfied with the service we provide them, and do our best to be as quick & efficient as possible so you can maintain comfort in your home. :)

Typical Jacobs excellence

Dan, rural Murphysboro from Murphysboro, IL

Jim came did the estimate visit and Eli did the install. Both very positive and professional experiences. This is the fifth HVAC unit that I have purchased from Jacobs over the course of three decades. Four are still in service and working well, including the new Daikin unit that was installed yesterday. I would wager that Eli knows his way around most any installation challenge. I endorse the Jacobs "experience", from the purchase of a new unit to routine or emergency service. Very satisfied, past and present.

Response from Jacobs Air Conditioning & Heating:

Dan, thank you so much for taking the time to leave us a review!! We are always thrilled to get feedback from our customers. We strive to perform quick, efficient and professional services. We are proud to hear that you are satisfied with the work that we provide and appreciate you being a dedicated customer for so many years!! :)

Awesome price

Umon from Murphysboro, IL

We love Jacobs the company and the young men who replaced our old system with the new one. The service technician guy, I don’t have good things to say about him. I asked him before he leave I want to ask him a few questions and he just left out my front door as if he didn’t want to answer anything I had to say. I don’t know what he serviced cause he didn’t explain anything to me so he may want to get help with customer service skills. We do love our furnace and the AC unit and would recommend to others

Response from Jacobs Air Conditioning & Heating:

Umon, thank you for taking the time to leave us a review! We are sorry to hear that your experience with our tech wasn't the best. We strive to make all of our customers satisfied and comfortable with the service we provide.

Great service.

Barry from Murphysboro, IL

If you want the best product with excellent service then you need to call Jacobs Air Conditioning and Heating. Thanks to Jim for taking the time to tell us what we needed and to Eli for the install. Great job! We highly recommend!

Response from Jacobs Air Conditioning & Heating:

Barry, thank you for taking the time to leave our company a review and the recommendation!! :)

Everything fantastic

Paul from Murphysboro, IL

I would recommend to anyone

Response from Jacobs Air Conditioning & Heating:

Paul, thank you for leaving us a review!! We are so glad to hear you're satisfied with our company's service!! :)

Keep Me Cool!

Kelli from Murphysboro, IL

Response from Jacobs Air Conditioning & Heating:

Thank you for the review Kelli!! We hope you stay cool :)