N McRoy Dr
Carbondale, IL 62901
618 529-2989

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Local Reviews
for murphysboro, il

Rated 4.9 out of 5 stars based on 117 customer reviews

Very good service.

Alfredo did a nice job. He was very polite.


Response from Jacobs Air Conditioning & Heating:

Doris, thank you for the review!! We will make sure to let Alfredo know that you were satisfied with his performance :)

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Excellent service and beyond!!

I know Mondays have to be the busiest for any repair person, and so I figured Jacobs would be super busy. But - I reached out - as I had spent the night in a 91 degree house because the air stopped working. They miraculously got me in the same day AND in the morning! Not only that, my repairman got to my home early!!! In less than 30 minutes, he diagnosed and repaired my a/c! (All while having to wade through my curious and loud dogs!). Thank you so much, Jacobs!! Thank you for employing wonderful service-oriented professionals AND for being all about the customer! (Oh, and I can’t forget - thank you for being affordable! These types of issues are rarely budgeted for, but the charge was more than fair and totally doable!). You’re the best!


Response from Jacobs Air Conditioning & Heating:

Thank you for leaving us a review Marcy!! We strive to ensure our customers are satisfied with the service we provide them, and do our best to be as quick & efficient as possible so you can maintain comfort in your home. :)

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Typical Jacobs excellence

Jim came did the estimate visit and Eli did the install. Both very positive and professional experiences. This is the fifth HVAC unit that I have purchased from Jacobs over the course of three decades. Four are still in service and working well, including the new Daikin unit that was installed yesterday. I would wager that Eli knows his way around most any installation challenge. I endorse the Jacobs "experience", from the purchase of a new unit to routine or emergency service. Very satisfied, past and present.


Response from Jacobs Air Conditioning & Heating:

Dan, thank you so much for taking the time to leave us a review!! We are always thrilled to get feedback from our customers. We strive to perform quick, efficient and professional services. We are proud to hear that you are satisfied with the work that we provide and appreciate you being a dedicated customer for so many years!! :)

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Awesome price

We love Jacobs the company and the young men who replaced our old system with the new one. The service technician guy, I don’t have good things to say about him. I asked him before he leave I want to ask him a few questions and he just left out my front door as if he didn’t want to answer anything I had to say. I don’t know what he serviced cause he didn’t explain anything to me so he may want to get help with customer service skills. We do love our furnace and the AC unit and would recommend to others


Response from Jacobs Air Conditioning & Heating:

Umon, thank you for taking the time to leave us a review! We are sorry to hear that your experience with our tech wasn't the best. We strive to make all of our customers satisfied and comfortable with the service we provide.

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Great service.

If you want the best product with excellent service then you need to call Jacobs Air Conditioning and Heating. Thanks to Jim for taking the time to tell us what we needed and to Eli for the install. Great job! We highly recommend!


Response from Jacobs Air Conditioning & Heating:

Barry, thank you for taking the time to leave our company a review and the recommendation!! :)

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Everything fantastic

I would recommend to anyone


Response from Jacobs Air Conditioning & Heating:

Paul, thank you for leaving us a review!! We are so glad to hear you're satisfied with our company's service!! :)

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Keep Me Cool!


Response from Jacobs Air Conditioning & Heating:

Thank you for the review Kelli!! We hope you stay cool :)

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Great response time

Very efficient and friendly service.

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Great service and very timely with repairs.

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Impressed, great service

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Quick & Friendly Service

Jacobs is always great to work with! They are friendly, knowledgeable, professional, and timely. They schedule their appointments in an organized way and always let you know when they are on their way. My place is always a disaster, and I have a large dog who barks at them. But they are still always friendly and professional. I really trust them and their work.

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Excellent Customer Service

Jacobs always provides outstanding customer service, going above and beyond to service their customer's heating and air needs.

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Great Good exchange of information

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Satisfied

Everything ok

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Very professional, great service!

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Job Locations
for murphysboro, il

Alfredo V.

Alfredo V. Job Checkin

Performed cooling maintenance on Goodman

Performed cooling maintenance on Goodman

Alfredo V.

Alfredo V. Job Checkin

Performed cooling maintenance on Lennox unit

Performed cooling maintenance on Lennox unit

Eli J.

Eli J. Job Checkin

Fujitsu Ductless Unit Cleaning

Fujitsu Ductless Unit Cleaning

Eli J.

Eli J. Job Checkin

Gree Ductless Unit Repair

Gree Ductless Unit Repair

Jim J.

Jim J. Job Checkin

Heating service - Goodman package unit

Heating service - Goodman package unit

Eli J.

Eli J. Job Checkin

Daikin Ductless Heat Pump Repair

Daikin Ductless Heat Pump Repair

Eli J.

Eli J. Job Checkin

Carrier Furnace Repair

Carrier Furnace Repair

Alfredo V.

Alfredo V. Job Checkin

Performed heating maintenance on Goodman unit

Performed heating maintenance on Goodman unit

Alfredo V.

Alfredo V. Job Checkin

Performed heating maintenance on Goodman unit

Performed heating maintenance on Goodman unit

Alfredo V.

Alfredo V. Job Checkin

Performed heating maintenance on Amana unit

Performed heating maintenance on Amana unit

Jim J.

Jim J. Job Checkin

Heating service Goodman gas furnace

Heating service Goodman gas furnace

Jim J.

Jim J. Job Checkin

Heating repair - Cartier RTU

Heating repair - Cartier RTU

Eli J.

Eli J. Job Checkin

Hydrotherm Boiler Maintenance

Hydrotherm Boiler Maintenance

Jim J.

Jim J. Job Checkin

Commercial air conditioner replacement Goodman A/C

Commercial air conditioner replacement Goodman A/C

Eli J.

Eli J. Job Checkin

Carrier Gas Furnace Repair

Carrier Gas Furnace Repair