24520 Radclift St.
Oak Park, MI 48237
(248) 967-4263

Local Reviews
for detroit, mi

Rated 4.9 out of 5 stars based on 11 customer reviews

Friendly and Helpful folks that do hard work

There were some early miscommunications that were resolved by Jacob calling me directly to clarify my unusual situation. This was during two separate heat waves so I appreciate the personal time to make sure we had everything dialed in, given I know how busy they had to be. On the service call itself, Aaron brought expertise, hard work, and helpful clear advice. When Nick arrived later that day as his wingman, he doubled down with what Aaron was bringing to the table and these guys stayed until the job was done, despite my house/system throwing a few curveballs at them. They stayed friendly, in affable spirits throughout putting in a long day of hard work in high temperatures, and never once made me feel like my questions were unimportant or I was interrupting them, even though I was sleep deprived and likely more babbling than communicating. That says something extremely positive about them and the way the company treats customers. Despite early miscommunications the company and staff's commitment to the personal touch and delivering quality service solved my issues and helped me finally resolve a somewhat complicated bid. Thanks folks, including the gals in the office who deserve their own mention.


Response from Jacob's Ladder:

Thank you for your extensive and honest review. Although there were some bumps in the road we are glad things worked out. We work hard as a team to bring you the "top rung service" we strive to provide.

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Great Service

Service was very thorough and quick. He did an awesome job.


Response from Jacob's Ladder:

Thank you for your review. Keep cool this summer!

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Fantastic Service

Jacobs Ladder was the only contractor we found with availability who was able/willing to pressure test and repair/replace our gas lines when DTE found leaks but couldn’t isolate the problem. While it was a pricier problem than we anticipated, JL actually found another leak that DTE did not identify, and saved us the hassle of longer delays in getting the gas back on, and having to have a contractor come back out a second time. We will absolutely use JL again in the future for our home repair needs and will recommend them to friends and family.


Response from Jacob's Ladder:

Thank you very much for your review. We appreciate your kind words and positive remarks. We are glad to have been able to repair your gas leaks professionally and in a timely fashion.

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Great aervice


Response from Jacob's Ladder:

Thank you for your review! Keep warm.

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Incredible work and person

Nick is communicative, kind and above all else very skilled. He handled our no heat issue independently and efficiently. Really appreciate his work and presence.


Response from Jacob's Ladder:

Thank you for your review. We will pass the complements on to Nick. We look forward to continue providing "Top Rung" service!

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So polite and courteous


Response from Jacob's Ladder:

Thank you for your review. We will pass the compliment on.

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Great (wonderful)service


Response from Jacob's Ladder:

Thank you for your review. We look forward wo working with you for all you HVAC needs!

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On the spot!

Jacob's Ladder always gets where I need them to be right when I need them. Hard to ask for more than that!


Response from Jacob's Ladder:

Thank you for your review. It is a pleasure to continue working with you!

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Very reliable


Response from Jacob's Ladder:

Thank you for your review!

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Great

Chris is one of the most professional gentlemen I've ever met. Great job


Response from Jacob's Ladder:

Thank you for your review. I forwarded this to his family :)

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Excellent, Punctual & Professional Service

Nick, my service rep was in time, provided his name, was courteous and professional. He had a pleasant personality. He demonstrated knowledge of the job that needed to be completed.


Response from Jacob's Ladder:

Thank you for your review. It's our pleasure providing "Top Rung" service.

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Job Locations
for detroit, mi

Aaron G.

Aaron G. Job Checkin

Carrier retro fit.

Carrier retro fit.

Nick A.

Nick A. Job Checkin

Goodman A/C, blowing warm air: Bad cap

Goodman A/C, blowing warm air: Bad cap

Aaron G.

Aaron G. Job Checkin

Air conditioner not coming on. Fuses. Refrigerant. Wiring issues.

Air conditioner not coming on. Fuses. Refrigerant. Wiring issues.

Aaron G.

Aaron G. Job Checkin

Gas leak. replaced gas pipe.

Gas leak. replaced gas pipe.

Nick A.

Nick A. Job Checkin

Comfort-Aire: Maintenance Visit

Comfort-Aire: Maintenance Visit

Aaron G.

Aaron G. Job Checkin

Evcon furnace not heating. Adjusted gas pressure and cleaned unit.

Evcon furnace not heating. Adjusted gas pressure and cleaned unit.

Nick A.

Nick A. Job Checkin

Goodman furnace, No heat: Needed new control board

Goodman furnace, No heat: Needed new control board

Nick A.

Nick A. Job Checkin

ComfortMaker A/C, Maintenance Visit

ComfortMaker A/C, Maintenance Visit

Nick A.

Nick A. Job Checkin

Bryant Furnace, No Heat: Fixed motor for exhaust

Bryant Furnace, No Heat: Fixed motor for exhaust

Aaron G.

Aaron G. Job Checkin

Bryant furnace not heating house.

Bryant furnace not heating house.

Aaron G.

Aaron G. Job Checkin

Duncan furnace not working.

Duncan furnace not working.

Aaron G.

Aaron G. Job Checkin

Comfortmaker furnace not heating house. Needs cleaning.

Comfortmaker furnace not heating house. Needs cleaning.

Aaron G.

Aaron G. Job Checkin

GMC furnace turning on and off.

GMC furnace turning on and off.

Nick A.

Nick A. Job Checkin

Evcon Furnace, Intermittent heat: Removed dirty filter and cleaned flame sensor

Evcon Furnace, Intermittent heat: Removed dirty filter and cleaned flame sensor

Nick A.

Nick A. Job Checkin

Evcon furnace, no heat: Furnace cleaning visit

Evcon furnace, no heat: Furnace cleaning visit