Friendly and Helpful folks that do hard work

Jayson from Detroit, MI

There were some early miscommunications that were resolved by Jacob calling me directly to clarify my unusual situation. This was during two separate heat waves so I appreciate the personal time to make sure we had everything dialed in, given I know how busy they had to be. On the service call itself, Aaron brought expertise, hard work, and helpful clear advice. When Nick arrived later that day as his wingman, he doubled down with what Aaron was bringing to the table and these guys stayed until the job was done, despite my house/system throwing a few curveballs at them. They stayed friendly, in affable spirits throughout putting in a long day of hard work in high temperatures, and never once made me feel like my questions were unimportant or I was interrupting them, even though I was sleep deprived and likely more babbling than communicating. That says something extremely positive about them and the way the company treats customers. Despite early miscommunications the company and staff's commitment to the personal touch and delivering quality service solved my issues and helped me finally resolve a somewhat complicated bid. Thanks folks, including the gals in the office who deserve their own mention.

Response from Jacob's Ladder:

Thank you for your extensive and honest review. Although there were some bumps in the road we are glad things worked out. We work hard as a team to bring you the "top rung service" we strive to provide.

Great Service

Charles from Detroit, MI

Service was very thorough and quick. He did an awesome job.

Response from Jacob's Ladder:

Thank you for your review. Keep cool this summer!

Fantastic Service

TJ from Detroit, MI

Jacobs Ladder was the only contractor we found with availability who was able/willing to pressure test and repair/replace our gas lines when DTE found leaks but couldn’t isolate the problem. While it was a pricier problem than we anticipated, JL actually found another leak that DTE did not identify, and saved us the hassle of longer delays in getting the gas back on, and having to have a contractor come back out a second time. We will absolutely use JL again in the future for our home repair needs and will recommend them to friends and family.

Response from Jacob's Ladder:

Thank you very much for your review. We appreciate your kind words and positive remarks. We are glad to have been able to repair your gas leaks professionally and in a timely fashion.

Great aervice

Derek from Detroit, MI

Response from Jacob's Ladder:

Thank you for your review! Keep warm.

Incredible work and person

Fey from Detroit, MI

Nick is communicative, kind and above all else very skilled. He handled our no heat issue independently and efficiently. Really appreciate his work and presence.

Response from Jacob's Ladder:

Thank you for your review. We will pass the complements on to Nick. We look forward to continue providing "Top Rung" service!

So polite and courteous

Kathleen from Detroit, MI

Response from Jacob's Ladder:

Thank you for your review. We will pass the compliment on.

Great (wonderful)service

Debra from Detroit, MI

Response from Jacob's Ladder:

Thank you for your review. We look forward wo working with you for all you HVAC needs!

On the spot!

Rick from Detroit, MI

Jacob's Ladder always gets where I need them to be right when I need them. Hard to ask for more than that!

Response from Jacob's Ladder:

Thank you for your review. It is a pleasure to continue working with you!

Very reliable

Rick from Detroit, MI

Response from Jacob's Ladder:

Thank you for your review!

Great

James from Detroit, MI

Chris is one of the most professional gentlemen I've ever met. Great job

Response from Jacob's Ladder:

Thank you for your review. I forwarded this to his family :)

Excellent, Punctual & Professional Service

Denise from Detroit, MI

Nick, my service rep was in time, provided his name, was courteous and professional. He had a pleasant personality. He demonstrated knowledge of the job that needed to be completed.

Response from Jacob's Ladder:

Thank you for your review. It's our pleasure providing "Top Rung" service.