I was very pleased with Dominic’s willingness to listen to my concerns and investigate the situation. He did a quick and complete repair with grace. Thank you Dominic and James’ Plumbing.
So grateful Issac was able to come over on short notice to give us his assessment of a bad leak in our utility room. Another plumbing company told us we needed a new boiler (which we didn’t) and quoted $10-$22k depending on which boiler and waterheating system we went with. Issac fixed everything same day - we have hot water again and have several weak points in the system repaired for a tiny fraction of what the other company quoted. So glad I got a second opinion!
I have had a leaky faucet for over a year, decided call James Plumbing this morning. Dominic and Thomas arrived at noon to fix the faucet. These young men were very knowledgeable and replaced the faucet. They found my drain pipe leaked also (I suspected that) and they replaced it too. Thank you Dominic and Thomas for a job well done.
Service was timely and efficient. Thomas was very knowledgeable.
Isaac and Thomas completed our job in a short amount of time and were very professional. At the completion of the job, Isaac troubleshooted an issue that could occur with our boiler. He even had the part on hand, and replaced the part, saving us another service call in the future. All in all, a great job by both Isaac and Thomas! We will definitely continue to use James Plumbing for our plumbing needs.
We made the switch to natural gas and decided to replace our water heater and boiler. James came out and gave me an informed opinion and a reasonable estimate. Isaac was the technician who did the work. He was also knowledgeable, friendly and reliable. They made quick work of the job and we're willing to answer any questions.
Today was my lucky day. After 10 years in Santa Fe, this was the first truly positive experience with a plumber/plumbing company! Isaac Martinez—to be more specific. I had an electrician install a light with an exhaust fan in my bathroom ceiling, but I needed a plumber to vent it through the roof. Before today, every plumber I had hired was a disappointment—from bad workmanship to poor attitude, overcharging and dishonesty, so I was dreading another nightmare. I held my breath and called the company with the best online reviews —James’ Plumbing. I left a message, expecting to never hear back, but the receptionist called me within 2 hours and scheduled me for the next day, between 12:00 and 2:00. I got a call from the plumber the next morning, saying that he’d had a cancellation and asking whether he could come sooner. He also asked about the job to be done so he could gage how long it would take. He showed up 45 minutes later, clean, polite, in Covid mask and work uniform and introduced himself as Isaac. He took a look at the bathroom, went to gather the necessary supplies and got straight to work. Isaac finished the job in about two hours. His work was neat with minimal plaster damage and the bathroom was left clean. He took me up on the roof to show me the vent—everything meticulously and professionally done. I was shocked and delighted. He handed me a detailed, printed invoice, which I paid with a check. He then emailed me a copy of the invoice. He also referred me to a plaster repairman—It’s my lucky day! I will definitely call James’ Plumbing again...and ask for Isaac Martinez!
Isaac was courteous, informative, methodical, and fixed our issue!
Isaac did a great job diagnosing and resolving issues with out radiant heat. He was knowledgeable, professional and courteous.
Very professional. highly recommended. returns calls promptly.
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