I usually have Robert as my service guy. Always thorough, knowledgeable, doesn't need following, ALWAYS tests the system before he leaves. Was not so on my routine service call on Thursday. For some reason, they needed to move the freezer and shelving in my basement, Robert never needed to. Apparently, when they put the freezer back in place, they unplugged the system. If they had done a final check on the system, they would have caught it, but they didn't. They were not nearly as competent as Robert has been. I had to make a call when I realized that they system wasn't even working on Saturday morning, The weather had changed, and I needed the heat. Had not needed adjusting the past couple of days so I missed it. 5 stars for Robert, 1 star for the others. Please send Robert next time...
