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We had a short in a furnace wire. Our technician was courteous and knowledgeable and fixed the issue.
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Thanks for responding so quickly to my request for a routine check up and signing me up for their annual checkup program. Also they provided me with great recommendations including all the options.
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Highly recommend Jansen and Nick as the technician. They always get to us the same day and try their best to fix the problem.
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We live in a condo complex built thirty years ago--when our HVAC died, our neighbors told us that because the construction was old that HVAC companies found replacement "challenging". Jansen gave us a fair bid and even though they had to find a way to fit new equipment in to a very small space-they did a FANTASTIC JOB--The owner even stopped by to check on progress--they were polite, professional and clean--We couldn't be happier.
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Overall Experience
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Overall Experience
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Overall Experience
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Convenience
Nick has always been great with the services done at my place!
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These guys have never tried to sell me things I don’t need!
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Overall Experience
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Overall Experience
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Convenience
Overall I was pleased with how they handled service on our AC unit, which broke. Sent out technician right away. Took a while for the parts to come in, but they fixed the problem and treated us fairly on the bill. Would recommend.
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Overall Experience
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Convenience
Performed clean and check and check on oil furnace performed combustion analysis tested and inspected electrical components and controls checked filter replaced oil nozzle and oil filter found a loose set screw on oil burner assembly which I corrected all operations are normal at this time.
Customer stated that she was receiving no power at t-stat. Diagnosed bad transformer. Further diagnosed cause of blown transformer was low voltage green wire had separated from wire nut and made contact with interior cabinet. Corrected connection, inspected all other wiring connections, replaced transformer and cycled system in heat and emergency heat. Further performed winter maintenance. (See ticket #26113715) Everything is operating normally at this time.
Found coresense model was locking out the compressor attempted to reset then pulled power from the module it’s self however system was still locked. Bypassed the module to test the system and found all operations were normal determining that the module it’s self is faulty performed furnace cnc performed combustion analysis tested and inspected electrical components and controls cleaned flame sensor and changed filter
Performed clean and check on ac system checked filter checked temp drop tested and inspected all electrical components and controls rinsed and cleaned ac coil all operations are normal at this time.
Upon arrival found ac coil frozen started furnace and checked filter tested and inspected all electrical components and controls on the heating portion of maintenance cleaned flame sensor and drain line performed combustion analysis at this point confirmed evaporator coil had thawed tested and inspected ac electrical components and controls cleaned condenser coil checked refrigerant charge found the system was low gave recommendations to customer customer elected to top off unit for now and seek a replacement unit around October asked customer to contact Greg for a qoute when October arrives. Renewed ma contract balanced unit all operations are normal at this time.
Found only 110 volts at the ac unit where there should be 230 tracked issue to a disconnect box on the backside of the house separate from the unit disconnect bypassed and rewired cycled ac system all operations are normal at this time.
Found ac not operating due to a bad capacitor likly caused by damaged wiring contacted customer and gave repair options customer agreed replaced damaged wiring and capacitor cycled the ac system all operations are normal at this time.
performed a clean and check on 2 air conditioning units. Conducted temp drops. Tested all electrical components including contactor and capacitor. Cleaned the coils and checked the charge on both units. Cycled system in cool and everything is in working operations right now.
NEW CARRIER HEAT PUMP AND FAN COIL EQUIPMENT CARRIER COMFORT 1.5 TON HEAT PUMP CARRIER COMFORT 1.5 TON FAN COIL W/ 8KW ELECTRIC HEAT PACK WORK TO BE PERFORMED REMOVE AND DISPOSE OF EXISTING FAN COIL AND HEAT PUMP INSTALL NEW FAN COIL AND HEAT PUMP IN EXISTING LOCATION REMOVE RETURN DUCT BOX AND CUT HOLE IN SIDE OF FURNACE FOR RETURN AIR INSTALL 8KW HEAT PACK USE EXISTING HIGH VOLTAGE CIRCUITS USE EXISTING CONTROL CIRCUITS PERFORM START UP AND CHECK OUT TO ENSURE PROPER OPERATION OF EQUIPMENT TO FACTORY SPECS
Customer stated pool heater shut down last week and reset it. Cycled system upon arrival, normal operation. Cleaned coil cleaned water filter, checked electrical components, cycled system and everything g is in working operations right now
Inspected pool heater but found no issues cleaned leaves and debris out of the system inspected heat exchanger and performed a combustion analysis all operations are normal at this time.
Customer stated that Duke Energy shut off gas to furnace and said the inducer was full of water. I verified upon arrival. Emptied water from inducer and hoses. Cycled system in heat. Found inducer pulling negative air through drain, preventing drainage and allowing water to accumulate in inducer. Installed new trap in drain line and cycled system in heat. Inducer is showing signs of wear on bearings, advised customer that inducer will need to be replaced soon. Everything is otherwise operating normally at this time. Applied customer coupon. Customer paid with card.
Found furnace was tripping on limit removed clogged filter from the system performed a clean and check and instructed customer on thermostat operation. All operations are normal at this time.
Customer stated that compressor was squeaking upon arrival. Found and replaced weak outdoor capacitor cycled system in heat and found everything operating normally at this time.