Jonathan was polite, but not too many people follow the service man around. So I have to assume he did a good job. The only thing I’m confused about is the Keil dollars. I think those should be explained to the customer. After reading the explanation, I was even more confused.
Overall Experience
Quality
Value
Convenience
Paul serviced our Heat Boiler. Took the time to explain what was performed. Thanks for his service today.
Overall Experience
Quality
Value
Convenience
Had a great annual furnace service visit from Cole today. He was friendly as could be, and did the usual thorough job I’ve come to appreciate from Kiel. He was also happy to answer questions I had about the furnace, after last year’s visit revealed a lot of dust build up caused by my cat litter. New litter = way less dust in the furnace, glad I could make Cole’s job a little easier! My furnace just turned 14 and is still humming along nicely. Glad to have Kiel and their staff keeping it that way year and year.
Overall Experience
Quality
Value
Convenience
He arrived at the scheduled time and performed the maintenance efficiently.
Overall Experience
Quality
Value
Convenience
My technician was excellent. Knowledgeable and personable, answered all my questions and went out of his way to be helpful. Would recommend him highly
Overall Experience
Quality
Value
Convenience
Overall Experience
Quality
Value
Convenience
Yoon is excellent. Very thorough and goes out of his way to help and fix issues when necessary. Thanks, Yoon!
Overall Experience
Quality
Value
Convenience
Overall Experience
Quality
Value
Convenience
Overall Experience
Quality
Value
Convenience
Cole did a great job and was very personable and cleaned my air conditioner when I asked him to do that. Thank you Cole for the great work and nice meeting you
Overall Experience
Quality
Value
Convenience
everything went very well - next time I would like a clear filter for the air conditioner.
Overall Experience
Quality
Value
Convenience
Considerate, friendly service. A great representative of your company.
Overall Experience
Quality
Value
Convenience
Our technician, Cole, was great. Very professional and knew his stuff. Great job. Keil’s provides consistently excellent service. I switched to them 15 years ago after a bad experience and never looked back. Highly recommended.
Overall Experience
Quality
Value
Convenience
I was very impressed with your company. You called the day before to remind me of my appointment and let me know when the serviceman would be there the day of my service. The employee who worked on my air conditioning unit was very efficient and polite. I really like that he asked me if I had any questions or concerns. Will use you again
Overall Experience
Quality
Value
Convenience
Overall Experience
Quality
Value
Convenience
PERFORMED HEAT MAINTENANCE ON A GOODMAN FURNACE
PERFORMED HEAT MAINTENANCE ON A WEIL MCLAIN BOILER
