We called for an unknown electric repair on a Friday morning, and John was able to come out in the afternoon. Although he arrived after the time the office had specified, he did call when he was on his way. After initial contact, he explained the basic pricing method of the company, and we agreed to have him do the work. John thoroughly researched, found, explained and fixed the problem. Since we did not get other estimates, and had very few electrical issues in the past, we had no idea if the cost for repair was competitive with other companies. Although it seemed high, we did agree to pay it prior to service. The work was completed in a timely manner.