We had a water heater go out first thing in the morning and expecting out of town guest to arrive later that day so we called LBA and of course the service was outstanding! I apologize for not knowing the lady's name that helped schedule the appointment but she was amazing! By 8:00 AM we received a text from Phillip Norris letting us know he would arrive by 9:00 and precisely at 9:00 he was at our door. Phillip was friendly, polite, very informative and extremely patient in answering and explaining all of the questions that we had for him. Phillip understood the fact that this is a big financial decision and did not pressure or rush us in the least to make a decision on how we wanted him to repair and or replace the unit. LBA should be happy and proud to have an employee like Phillip!! Thank you!