Nick was with another person, maybe in training. That’s a good policy. However, overall I felt like they recited things to me; told me all the problems—the outside unit sliding off its stand was an issue. The other things? I have no idea. Copper tubing is above heater so it gets messed up? I asked why is it built that way then? My folks had you for years. When we moved back here and into their house, we logically kept you. I’m not sure the value of your membership program. I’ve spent a fortune in last few months. In a text I said that I rated, Andrew DuQuotte (sp?) very highly. He explained issues. I’m not a happy customer really.
