I was solicited at 3:00pm on a Sunday for a $47 furnace tune up. That’s way less than their usual tune up rate so I scheduled them. They had an opening the next day (Monday) so I booked an afternoon spot. They called Monday morning and asked to come early so they were obviously without much business. The technician came upstairs 20 minutes after arriving to let us know that our system was no longer functional after he ran a “test” at a high output rating. The repair is $0 for parts but $360 for approimately 40 minutes of labor. Needless to say we feel completely set up for an expensive repair for something that was working just fine. It was either pay for the repair or be left with a non-functioning furnace in February. The hourly rate for this repair is more like a high profile attorney so needless to say they won’t get another cent from us. The supervisor spoke to me like I should be thanking them for this not happening as an emergency service call and likely without heat for 2-3 days. BTW we have been long time customers and even purchased this HVAC and furnace from them 5 years ago.
