Weekend evening call, not the best kind of service calls to deal with but Austin was friendly, very helpful and attacked my water heater replacement with no grudges. He worked late into the night and did a great job. He did run into some install issue and this didn't alter his professional demeanor when dealing with me. Could I have gotten the work done cheaper, maybe but as quick and friendly as Austin worked and completed the install, he & LBA will continue to be on my short list of who to call.
