Technician showed up an hour and 15 min late, shrugged shoulders saying he had a long drive across town. Said it would take him an hour for the check-up on the AC, but he'd try to hurry. He was done in less than 15 minutes so I question how thorough he was. Did not review any of his findings. Did not ask if I had any questions, but asked if I wanted to renew my yearly check-up ... and I said definitely not. Also, was not contacted about my yearly AC check-up until August ... at the tail end of the summer. If I had problems with my AC, they should have been doing check-ups early in the season. In the past, the technicians have been wonderful, but this guy was awful.