This was my 2nd appt. with Loving Air (first time for A/C maintenance). I switched to Loving Air last year in October because the company I had been using for over 10 years had a huge increase in their prices. Their service was hit or miss, depending on what tech they sent, so the price increase was not worth staying with them. I decided to try Loving Air. Mike, the tech, was a very nice guy. However, I found it odd that he came downstairs from the attic with a "part" in his hand, telling me it could potentially go bad (a capacitor). Then he took it out to his truck, and came back in telling me he had one available if I wanted him to replace it. I have never dealt with any HVAC company that actually took a part out of the system and then took it out to his truck. Yes, I have been scammed before so I am super cautious. My first thought was, "did he bring the same part back in"? "Did he put a different part back in my system?" I did not choose to replace it since the part was still working. Just because it was not at full capacity, I cannot afford to change parts prematurely. I would think all parts have the potential to go bad? I am a new customer so perhaps this is a normal practice with Loving Air that I am just not used to. The actual time it took to complete the service took longer than I am used to as well. But if it's just because Mike was being thorough, that is a good thing.
