Performed a service call visit at a property in Philadelphia, PA 19125, after the tenant reported that the hot water had turned lukewarm overnight. Upon inspection, our technician found that the pilot light on the 19-year-old water heater had gone out, causing it to stop working. After relighting it, the system began operating again, but due to the unit’s age, we recommended replacing the water heater to avoid recurring issues. The customer appreciated our transparency and wanted to explore long-term replacement options for reliability heading into the colder months.
