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Nice guy and provided great info about the service and maintenance.
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Jack is super nice, very professional and kind. I always ask your employees how long they have been with Moon Air and glad to hear him say 2yrs. I love your company and he was able to answer my questions. Thanks for today
Response from Moon Air Inc.:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Paul showed up right on time and did a very thorough job looking over my AC and making some modifications to help with performance, efficiency, and dehumidification. He explained everything to me in a way that made sense. I would highly recommend Moon Air for their friendly service and knowledgeable technicians!
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Tammy is always pleasant and efficient, Clay is very knowledgeable, kind and efficient. Your team is awesome. Thanks
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Clay was very thorough with his diagnosis and was able to diagnose the issue with my air conditioner. Great customer service and friendly technicians!
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Moon Service did a very good job on preventative care of my HVAC SYSTEM
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I have been dealing with Moon Air for 5 years and I have always had a great experience. They listen to what your needs are and there is no pressure from their project manager. My last experience was a heater cleaning and from that the tech found a creak in my heat exchanger. I purchased a new heater since the old one was 19 yrs old. All is well!
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Steve is always so professional and has a way of making you feel comfortable.
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My gentlemen's name was Koz and he was awesome. Great work ethic and was able to explain to me what was wrong. What I don't understand was why didn't the gentleman from last years cleaning see it. It sounds pretty risky if there was leakage of carbon monoxide. The gentlemen today said that the crack didn't look new X also why didn't he change my filter last year it was filthy. Koz was awesome today.
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Response from Moon Air Inc.:
We thank you for sharing your positive experience.
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Moon replaced our entire HVAC system so we could convert to natural gas. Their detailed and timely attention to getting this done, which required repeat visits for the permitting process, the install process, and the process of getting natural gas run from the street, was incredible. We'd highly recommend hiring Moon for all HVAC needs.
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Return and replaced system control operation normal at this time
System control not working will need replace and return
Moved duct branch from return to supply.
WO-TNFR265566 Checked operation of system. Found flam detection system contaminated with oil. Found fuel delivery line failing. Cleaned flame sensor and made repairs to fuel delivery system.
Moved baseboard heat in three places. Filled boiler and checked for leaks.
Indoor Air Purification System Installation: In response to a homeowner's concern about indoor air quality, we facilitated the seamless installation of a cutting-edge indoor air purifier. The installation process involved expert positioning and meticulous integration to maximize air purification capabilities. The new air purifier contributes to a healthier and more refreshing indoor environment, addressing the identified areas for improvement in the homeowner's living space.
Club service heat pump, changed customer supplied air filter, test ran in both heat pump heat and back up heat, all connections clean and tight, delta T in heat pump only 21deg.
Ductwork modifications and humidifier install for referral
Warranty, replaced blower wheel bearings, test run.
HVAC Repair Service: Responding to a homeowner's concern about an uncommon noise emanating from their HVAC system, our skilled technician conducted a thorough evaluation. The detailed inspection revealed a worn-out blower belt as the source of the noise. The technician promptly replaced the worn belt with a new one, confirming that the HVAC system was running smoothly and quietly. This meticulous repair not only resolved the noise problem but also ensured optimal system performance. To maintain this level of excellence, the technician explained to the homeowner the benefits of our comprehensive maintenance plans. These plans are designed to proactively address potential issues, optimize efficiency, and extend the lifespan of the HVAC system. The homeowner can now enjoy a quiet and efficiently operating HVAC system, backed by a proactive maintenance strategy tailored to their specific needs.
WO-TNFR247932 returned and installed replacement blower wheel bearings,vtest ran.
Fixed electrical rub out on outdoor unit test ran operation normal at this time
Call back, I did not reconnect a wire for the burner.
