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My experience with Moon Air / Mr. Clay (technician) and Ms Tammy was AWESOME. The survey asked the question how I rate the price. I have no complicates with the quit turnaround that was provide I’m just a happy customer.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I will definitely recommend Moon Services whenever someone is looking for your line of business.
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Overall Experience
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Convenience
It was a process. Just watching the technicians do a nonstop job was truly amazing.
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Steve was very patient. And very knowledgeable about his job. An asset to moon air.
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Overall Experience
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Convenience
Justin and Omar were a great team. They worked efficiently with little disruption to our daily routine. Both Justin and Omar were very polite and friendly and Justin took the time to explain everything.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Low heat output from both systems, checked and found several areas of concern on both units, see photos, shut off the gas and electric to both, will have office set up with a project manager.
Check condensate removal system, cleared with CO2 and poured 1 gallon of water into trap, dripping from the bottom due to crack, replaced assembly and test with 2 gallons of water, ok at this time.
WO-TNFR248005 returned and recovered coolant from the outdoor system, factory charge 4lbs, actual amount removed 3lbs, removed access core and installed replacement, vacuum system and recharge with new coolant to factory spec, test ran.
Warranty no problems found at this time ran all units through full cycle no problems at this time checked for leaks geting proper heat rises operation normal at this time
Found leak at Schrader valve gave customer estimate for repair
See previous invoice
Club rejuvenation, found mini split to be pretty dirty (refer to before/after pictures). Cleaned coil, wheel and filters. No leaks found on indoor coil during leak search. Noticed oil on flare joints on outdoor units, did leak check using leak detector and soap no leaks around joints. Checked for leaks around schrader valve and found that to be where leak is coming from. Tried to tighten, but it's still leaking. Will need a service tech to come out for repairs. Leak is 264 ppm.
customer is renewing his gold club plan with amanda
Replacement of the indoor air movement system, test ran, fan amps 1.3, operation normal at this point.
WO-TNFR226559, Indoor air movement system bearings are going bad, was able to get working with oil but is noisy, installed new outdoor safety disconnect and voltage enhancement system, test ran, operation normal at this point.
System inspection, voltage enhancement system factory spec 40/5, actual 25.5/1.4, very weak, compressor run load amps factory spec 10.3, actual 8.7, outdoor fan full load amps factory spec 1.0, actual .85, no service disconnect is installed for the outdoor system. System is 18 years old and in addition has obsolete coolant.
Leak from air, system has not been on since August, condensation is forming in the equipment due to very high humidity in the house from non-vented gas fireplace. Indoor dry bulb 77 degrees, wet bulb 70 degrees, for indoor RH of 70%.
Estimate to replace all 4 line sets going to the indoor head units.
No heat gas warm air, checked system and found that the indoor main gas control has failed and needs to be replaced. Installed replacement indoor gas control and test run, set outlet pressure to 10"WC, operation normal at this point, removed and cleaned burners and flame sensor. WO-TNFR224199
