Upon arrival the technician found that the gas control valve for the water heater on the left has failed. The technician went to More and retrieved the new gas control valve. The technician replaced the failed gas control valve. Water heater working properly at this time.
Upon arrival the technician performed a dual seasonal heating safety inspection. The technician tested the safeties for the larger system for the left side of the house, the system has no issues. The technician been checked the smaller system for the right side of the home, the technician found that the toggle switch for the gas valve was set to off. The technician turned on the gas valve, system is working properly at this time. The technician tested the safeties, safety is working properly at this time. The technician spoke with the customer and the customer stated that the day after we replaced the gas valve for the water heater, The water became a lot cooler again. The technician found that the left water heater was not lit at the time of visit, the technician let the water heater. Water heater is working properly at this time but The technician has concerns about the gas valve.
Upon arrival technician found that the gas valve on the water heater has failed. Not allowing gas to come through after the pilot has been lit. The gas valve will need to be replaced. The system was installed in 2021, may still be under manufacturers warranty for the parts. Technician uploaded photo of model and serial number.
Technician found that one of the two 50 gallon water heaters pilot had gone out. I successfully relit the water heater and ensured proper operation. Also tightened kitchen faucet for customer as a courtesy.