MY PLUMBER HEATING COOLING & ELECTRICAL
MANASSAS, VA 20109
800-280-2820

Local Reviews
for springfield, va

Rated 4.8 out of 5 stars based on 272 customer reviews

Sandy

He was great


Response from MY PLUMBER HEATING COOLING & ELECTRICAL:

Here at My Plumber, customer feedback like this is simply priceless, thank you for the continued loyalty and support!

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Great Customer Support

John came the same day as I called. Extremely competent service. Great communicator. Offered to come back to install parts on his off days to get air conditioning working sooner; a truly dedicated professional! Would strongly recommend to others.


Response from MY PLUMBER HEATING COOLING & ELECTRICAL:

Here at My Plumber, customer feedback like this is simply priceless, thank you for the continued loyalty and support!

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Great Attitude but a bit misleading

First of all I was happy to get someone out here so quickly and I appreciated being called on Sunday when extra time was available to see if I would like the work to be done that day. I gladly agreed and changed my schedule for the day. Mr. Sosa came out and was very polite and accomplished his work quickly. I had tried to fix the toilet myself and bought the parts I needed. I had difficulty getting the connection from the water pipe off so I decided to stop there and ask a plumber to help. I had already purchase a new supply line and the toilet tank repair fill valve. I had also picked up a few other assorted pieces from home depot because I was told I could take them back. (which I will do today). Mr. Sosa told me I needed a new seal and when questioned I learned he was talking about the flapper. I told him I could easily replace the flapper as I had learned how to do this over the years and had several spare ones in the garage although that was not the problem. (By the way I had correctly diagnosed the problem and it was the tank valve.- and I had correctly replaced that). I had already replaced the supply line but could not unscrew the old one at the water line, and since I had broken the old part, rather than risk breaking the water line, I called the plumber. The plumber told me that home depot had sold me the wrong part so I reluctantly agreed to pay for the new materials. The price quoted was $200. He finished quickly and so I paid him the fee. When I went to inspect closer, so I could get it correct for the other toilets in my house (which are the same age), I noticed that he had in fact replaced the flapper. I also noticed my old tank valve was gone, as was the box that was held the tank valve I bought. I also noticed that one of the supply lines, I had purchased was gone too. I concluded that the plumber had replaced my old parts with the ones I had purchased but took the old ones to justify charging me for new parts. If I honestly did pay for new parts, I would have like to keep the "new parts" I had purchased so I could return them to help offset my costs. I think it is clear that the only work the plumber needed to do was to unscrew the one line....which would likely have resulted in me paying the $79.50 fee quoted for a service call. I obviously did not need to pay for new parts (since the ones I purchased were used. He did replace the $10 flapper so I would agree that the total cost should have been $100. I feel I overpaid by $100. Perhaps education should cost me something and so next time you better believe I will want to see all new parts that are needed and want to see the job priced out. I will also make sure I am not charged for parts that I had already purchased. (If this was going to be a problem he should have actually provided the new parts I was charged for so I could take the ones I purchased back for a refund. Again the plumber was very friendly, and perhaps being an auditor for over 30 years is coming out in me....I am not stupid or ignorant and do not appreciate being treated as such. Other than this the service was terrific. I would definitely use MyPlumber again, although will not be so trusting.


Response from MY PLUMBER HEATING COOLING & ELECTRICAL:

Hello Laurie, We completely understand your frustrations. We would like to discuss this matter further with you. Please reach out to us at 1-800-280-2820 or wecare@myplumber.com to address your concerns. Thank you, My Plumber Heating Cooling & Electrical

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I am happy with the service

I like getting phone calls to alert me that the plumber is on their way. I like the complete solution being addressed, which is sometimes not known until gets deeper into the repair.


Response from MY PLUMBER HEATING COOLING & ELECTRICAL:

Thank you for the 5 stars and the details you have shared. We appreciate your feedback and loyalty to My Plumber Heating Cooling & Electrical.

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Where are you?

Little disconnect on when the electrician would arrive. I was told between 0730-830 AM. It was about 230 PM when the electrician arrived. Besides that...service was excellent.


Response from MY PLUMBER HEATING COOLING & ELECTRICAL:

Great to hear we were able to service your needs! We have documented the communication disconnect and will make improvements. Thank you for the 5 stars and feedback! -My Plumber Heating Cooling & Electrical Team

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Excellent Service, Quick Repair

Cory was great. He quickly diagnosed the problem, had the part, and promptly installed it.

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Great service, but...

the price caught me off-guard. Moe did a great job in his repairs and fully explained all of his repairs and recommendations. The price was a little steep, but figuring he spent over two hours here I've come to realize I probably got my money's worth. They've done other work for me on other properties, and I will continue to use them.


Response from MY PLUMBER HEATING COOLING & ELECTRICAL:

Here at My Plumber Heating, Cooling and Electrical, customer feedback like this is simply priceless, thank you for the continued loyalty and support!

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Out standing service.

Greg was very professional and informative,


Response from MY PLUMBER HEATING COOLING & ELECTRICAL:

Here at My Plumber Heating, Cooling and Electrical, customer feedback like this is simply priceless, thank you for the continued loyalty and support!

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Very nice man


Response from MY PLUMBER HEATING COOLING & ELECTRICAL:

Here at My Plumber Heating, Cooling and Electrical, customer feedback like this is simply priceless, thank you for the continued loyalty and support!

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Water Heater Pilot Light Out - New Water Heater

Moe was great, as was the gentleman who brought the new water heater for him.


Response from MY PLUMBER HEATING COOLING & ELECTRICAL:

Here at My Plumber Heating, Cooling and Electrical, customer feedback like this is simply priceless, thank you for the continued loyalty and support!

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Job Locations
for springfield, va

RICHIE M.

RICHIE M. Job Checkin

Replaced front hose spiggot and installed new quarter turn emergency shutoff with bleeder nut. Anchored spiggot to wall with masonry drill. Tested and everything is working fine at this time.


WILLIAM H.

WILLIAM H. Job Checkin

Installed 2 Toto water closets and shutoff valves on main floor tub supplies. Installed 1 shutoff as courtesy/discount.


MOE A.

MOE A. Job Checkin

replace 50 gal electric wh with pan valve also move well tank


Jermaine E.

Jermaine E. Job Checkin

Installed new 1/2 hp disposal, leak search under dishwasher as a courtesy. Leak from dishwasher not from supply line or drain. 2yr parts and labor warranty


JOSE R.

JOSE R. Job Checkin

Pulled and reset the toilet and added a new wax ring and supply line.


CRAIG M.

CRAIG M. Job Checkin

Upon arrival homeowner explained that all three units were not cooling properly Two units were located on one side of the house and the other was located on the far left side of the house Unit one noticed that heat pump not operational Noticed a low voltage issues found broken wiring and repaired to get unit running 410a unit Second system homeowner explain it was running intermittently Check ,found capacitor at 18/3 rated for 30/3 R22 Replaced capacitor after homeowner approval 3 rd unit has bad variable speed motor and 45 /5 capacitor Homeowner has home warranty and would like to use them due to the cost of the motor understands there’s going to be a wait, Signed homeowner up for home service plan 3 system Thank you for your business Have a wonderful holiday


DAVID B.

DAVID B. Job Checkin

Relocated gas line through conduit under ground outside of house APROX 40 ft and reconnect in to existing gas line


MAHMOUD Z.

MAHMOUD Z. Job Checkin

Installed Moen 1200 single handle shower cartridge. Tested, working perfectly.


JON B.

JON B. Job Checkin

Arrived and replaced condenser fan motor. Tested operation. Fan ran thru 2nd stage shift and amp draw down from 1.14 to .92 which is under spec. All repairs ok system back on line.


SIMEI S.

SIMEI S. Job Checkin

Installed new 50 gallon electric water heater,24’’ aluminum pan, 3 balls valves, ECO BOOSTER PUMP. Tested everything no leaks working properly. Two years warranty parts and labor. ONBOARD NEW MEMBER.


SIMEI S.

SIMEI S. Job Checkin

Found 1/2 ‘’ copper pipe leaking on the basement, ceiling collapsed. and 3’4’’ copper pipe. Installed home anti scale FLOWTECH. Repaired the leaks as courtesy with the purchase of flow tech.. tested everything no leaks working properly. PSI 80.


DARREN M.

DARREN M. Job Checkin

1. Installed new front yard frost freeze hose bib, And installed new emergency shut off valve to the front yard hose bib located in basement, this was a new installation and required running of approximately 8 feet of pipe....... 2. Customer is responsible for winterizing properly and draining system, must disconnect hose in winter time ....... 3. Psi 65


DARREN M.

DARREN M. Job Checkin

1. Gave customer an estimate to install a new outdoor front hose bib with the cost of $1500 -10% military discount with a price of $1350 Due to no access to the old faucet because it’s behind a shower wall that was recently installed ...... 2. New faucet installation would include 4 inch frost freeze hose bib, new emergency shut off valve, drilling through masonry wall, and running approximately 10 to 15 feet of new copper pipe ..... 3. Customer stated he would have to discuss this with his wife before he could determine whether to go forward ........


LEE D.

LEE D. Job Checkin

SOLD FIL001... Discussed the air scrubber air purification system on my prev trip. Cust emailed me to schedule the scrubber install. Installed the air scrubber air purification system for zone 2. Tested all operations. Tested ok. Thank you, Lee Davison, tech 1801hd


SIMEI S.

SIMEI S. Job Checkin

Repaired 1/2’ copper line And replaced shower arm upstairs shower. Tested everything no leaks working properly. Senior discount 10% off. One year parts and labor warranty on repaired.