Matt was great, came after hours, arrived in a half an hour or less, which, considering he was a few towns away, was really quick. He was very thorough, fixed the problem and a few other things to ensure the AC system ran smoothly, and I even joined the club! Matt was very nice and quite professional.
Matthew presented us with a comprehensive solution required for our unique situation, and walked us through the entire proposal in detail during his consultation. He and his team were excellent....NGA did a great job installing our systems, and on the specific dates agreed upon. We would highly recommend NGA for home comfort solutions.
Matt is super knowledgeable and does fantastic work. Very professional.
The communication throughout the process was excellent. The crew showed up on the scheduled day on time and completed the job the same day as anticipated. The quality of workmanship is excellent.
Matt is always on time, true to quote pricing too! Good people like him are hard to find.
Response from NextGen Aire, LLC:
Thank you for the great review Patti! We appreciate you taking the time and giving us the opportunity!
Matt was super responsive, very knowledgeable and was communicative throughout the experience. I called him today, and he was able to help me today. His office was responsive with updates on his progress on other jobs and when he would be available. They called and notified on both a scheduled appt and what turned into an emergency appointment. My Old AC stopped running he fixed it and told me that it may be time to replace (definitely not new news for us) I personally had tons of questions and he was very patient. He was respectful of our home and covered his shoes while coming in. He tackled our situation in 2 parts, 1. Short term plan and 2. What we can do long term. We have a really old unit so the long term plan was super helpful. Overall, he was awesome!
Matt was awesome, super knowledgeable and honest.
Very pleased with the service! Matt was very professional and even more informative. He was able to explain things to me in a way that I could understand making my decision process a breeze! Would recommend!
Response from NextGen Aire, LLC:
Thank you very much for the feedback! Glad we were able to help!
American standard air conditioning system was not cooling second floor of home. Checked system. Found thermostats calling for cooling. Zone dampers in basement working. Outdoor system running. Space load was too high for system operation time frame. Needed to run system longer. Added 2 pounds of R410-A to system. Unit running well now.
Checked system operation. Customer noted problem with cooling temperature on warmer days. System would take a lot longer than anticipated to cool home. Reviewed Ecobee settings. Found it not setup for 2 stage operation. So cooling capacity was limited to first stage. Made corrections to compressor staging. Now system running properly. Checked refrigerant pressures. System running great!
Not working call, replaced transformer, replaced April Aire 2200 accordion filter. -aire
Replaced plug on indoor board for second floor Mitsubishi ductless system in Cambridge. Previous wet switch molex plug failed. Replaced plug and wired back into safety device. Tested operation of system. Set thermostat to 72 degrees.
Fixed disconnect, replaced whip and contractor. Need further work to fix high side service port -Aire
Reading HVACnews magazine about the importance of air filtration inside our homes.
Installed new variable speed condensate pump on unit. Tested with full bottle of water. System fully operational now.
Refrigerant system low on charge. Added 3 pounds of R22. Reviewed system for additional problems. Made notes of issues with customer. Will create an action plan to work through problems with system.
Installed new fan blade on condenser fan motor. Set blade height. Tested system operation. Co presser running well. System running well. Set to 75 inside.
Completed installation of Bryant Dehumidification system in Wellesley MA. Installed new unit, ran new duct work to both finished and unfinished portion of basement. Piped drain to condensate pump. Tested system. Set to 50% relative humidity.
Second Floor York air conditioner not working in Derry NH. Checked indoor unit. Running well. Checked outdoor system. Found broken power wire going to capacitor. Heavy corrosion on the capacitor and burnt wire. Repaired wire. (Second Repair in last year for broken wire) Replaced corroded capacitor as well while on site. System refrigerant pressures good. System running well now.
Second floor system not cooling in Newbury. Checked indoor thermostat. Set to cool. Indoor fan started. Checked indoor unit and system was running well. Indoor blower clean. Filter recently replaced. Checked outdoor system no operation. Checked electrical, found bad capacitor. Replaced capacitor. Started system. Compressor and condenser fan amperage within normal range. Refrigerant pressures good. 81/236. 16 degrees super heat. Outdoor coil is dirty and needs good cleaning.
Completed replacement of Bryant air conditioning system in Waltham. Replaced R22 outdoor unit with new R410A outdoor unit. Installed new expansion valve on the indoor unit. Pressure tested to 500 pounds. Evacuated to 500 microns. Started unit. Added 2 pounds of gas. System running well now and cooling home effectively.
Changed filter 20x25x1 charged system with 1lb of 410a -aire
Inside unit accessible through garage. Fixed thermostat wiring going to condenser -aire